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EN | 21
TROUBLE SHOOTING
Before contacting customer support please check the following:
PROBLEM POSSIBLE REASON SOLUTION
Machine doesn’t work
The product is not powered-on
or the power level is low
Charge the machine
The On/Off button is not
pressed or other switches are
pressed simultaneously
Separately press the On/Off
button again
Severe entanglement of the
roller brush body
Clean the roller brush body
The dirty water tank is full Clean the dirty water tank
The battery pack is not installed
in place
Re-install the battery pack
Press On/Off button in upright
state
After tilting the machine, the
roller brush can work
Reduced suction
The dirty water tank has reached
the Max line
Empty out and clean the dirty
water tank
Window and dirty water tank are
not installed in place
Re-install
The roller brush body is
entangled with hair
Clean the roller brush body
Dirty filter Clean the filter
Low battery Charge the machine
Abnormal sound of the
machine
Blocked suction port
Clean foreign objects in the
suction port
The dirty water in the dirty water
tank has reached the MAX line
Clean the dirty water tank
The floor brush doesn’t
spray water
Water shortage in the clean
water tank
Add water to the clean water
tank
The spray button is not
pressed
Press the water spray switch
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