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25
TROUBLESHOOTING
Condition/Problem Things to Check Solution
Console will not power up/
turn on/start
Check batteries. Make sure batteries are installed correctly. If batteries are
correctly installed, replace with a set of new batteries.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Make sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or
otherwise damaged. Replace Console if damaged.
If the above steps do not resolve the problem, contact
Customer Service (if inside US/Canada) or your local
distributor (if outside US/Canada).
Speed displayed is not
accurate
Check Speed Sensor
Magnet position
Speed Sensor Magnet should be in place on Flywheel.
Speed displayed is always
“0”/stuck in Pause mode
Data cable Make sure the data cable is connected to the Console and the
main frame assembly.
Speed Sensor Make sure the RPM Sensor Magnet and the RPM Sensor are
in place.
No Speed/RPM reading Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check Speed Sensor
Magnet position
Speed Sensor Magnet should be in place on Flywheel.
Check Speed Sensor
Assembly
Speed Sensor Assembly should be aligned with magnet and
connected to data cable. Realign sensor if necessary. Replace
if there is any damage to the sensor or the connecting wire.
Console display is dim Batteries Replace batteries
Unit operates but
Telemetric Heart Rate not
displayed
Chest Strap (optional) Strap should be “POLAR™” compatible and uncoded. Make
sure strap is directly against skin and contact area is wet.
Chest Strap Batteries If strap has replaceable batteries, install new batteries.
Interference Try moving unit away from sources of interference (TV, Micro-
wave, etc).
Replace Chest Strap If interference is eliminated and HR does not function, replace
strap.
Replace Console If HR still does not function, replace Console.
Console shuts off (enters
sleep mode) while in use
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check batteries. Make sure batteries are installed correctly. If batteries are
correctly installed, replace with a set of new batteries.
Check Speed Sensor
Magnet position
Speed Sensor Magnet should be in place on Flywheel.
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