Duraflame DFI-5018-05 User Manual

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TROUBLESHOOTING GUIDE

MODELS: DFI-5018-01, DFI-5018-02, DFI-5018-03, DFI-5018-04, DFI-5018-05, DFI-5018-07

Problem Root Cause Corrective Action

1. Display shows

“ ”

1. e thermostat sensor is

broken or disconnected.

1. Unplug the stove, remove the back panel of the stove and check that the thermostat

is plugged into the main circuit board. If this does not solve the problem contact

customer service for a replacement thermostat sensor.

2. Display shows

“ ”

2. e thermostat sensor is

broken.

2. Contact customer service for a replacement thermostat sensor.

3. Display shows

“ ”

3. Manual Reset overheat

protection has triggered.

3. Inspect the heater and check that the air inlets and outlets are not blocked as this

may cause overheating. Unplug the heater for 30 minutes and allow it to cool down.

Replug and operate, but monitor the heater for signs of overheating. If the problem

persist discontinue use of the heater and contact customer service.

4. No power, buttons

do not light up.

4. Power cord was not plugged

into the outlet.

4. Check that unit is plugged directly into a standard 120 volt outlet.

5. Stove does not

turn on manually.

5a. No incoming power from the

electrical wall socket or buttons.

5b. Improper operation.

5c. Defective button

5a. Check circuit breakers and move unit to another outlet.

5b. Manually press main power button from front of unit.

5c. Replace control panel circuit board.

6. Flames are not

moving.

6a. Defective ame generator drive

motor.

6b. Spinner detached from the

motor.

6a. Replace ame generator drive motor.

6b. Remove the back panel/ emberbed/ metal bracket and check to see if “spinner” is

correctly mounted to the motor.

7. Logs glow, but no

ame eect.

7. Flame eect turned o 7. Press ame button several times.

8. Heater does not

blow warm air.

8. ermostat setting is

preventing heater from

turning on.

8. Adjust the temperature settings to ensure that the thermostat is set

higher than the current room temperature.

9. Heater is not

turning on.

9a. Improper operation

9b. Defective heater/blower

assembly.

9a. Manually press main power button on front of unit.

9b. Replace heater/blower assembly.

10. Not producing

enough heat.

10a. Power strip/surge protector/

extension cord being used

10b. Location of unit.

10a. Plug unit directly into the wall.

10b. Make sure unit is located on an interior wall.

11. Unit blows cool or

cold air.

11. Defective heater blower

assembly.

11. Replace heater blower assembly.

12. Noise with

heater on.

12a. Dirty heater blower motor

12b. Defective heater/blower

assembly.

12a. Gently vacuum heater blower vents.

12b. Replace heater/blower assembly.

13. Noise with ames

on and heater o.

13a. Defective ame generator

drive motor.

13b. Dented back panel

13c. Warped spinner sha

13a. Replace ame generator drive motor.

13b. Refer to TSI customer service.

13c. Refer to TSI customer service.

14. Is it safe to place

unit on carpet?

14. Product Inquriy 14. It is safe to place unit on carpet but make sure any ammable

items are at least 3 feet away from front and sides of the unit.

15. How many square

feet will my unit

warm up?

15. Product Inquriy 15. Provides supplemental heat up to 1000 square feet

16. Flame eect works

but heater

function does not

and the ember bed

ashes when

the heater button

is pressed.

16. e heater is disabled. 16. With the power on press and hold the POWER button on the

control panel for 10 seconds. Once re-enabled the emberbed

lights will ash multiple times.

17. Remote control is

not working when

buttons are

pressed.

17a. No batteries or battery power.

17b. Poor signal

17c. Distance

17a. Change the remote batteries.

17b. Operate remote transmitter at a slow measured pace. Press the remote control

buttons with an even motion and gentle pressure.

Repeatedly pressing buttons in rapid succession may cause the transmitter to

malfunction.

17c. Operate the remote at a distance less than 20 feet from the front of the appliance;

point the remote at the control panel.

EXPLODED VIEW

FCC/IC INFORMATION

CARE AND MAINTENANCE

Warning: Changes or modiﬁcations to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the

equipment.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures.

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandthereceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

•Cleanthetrimusingasoftcloth,slightlydampenedwithcitrusoilbasedproductandbuffwithacleansoftcloth.

•DONOTusebrasspolishorhouseholdcleanersastheseproductswilldamagethemetaltrim.Citrusoilbasedproductscanbeobtainedatsupermarketsor

hardware stores.

•WARNING:Electricaloutletwiringmustcomplywithlocalbuildingcodesandotherapplicableregulationstoreducetheriskofre,electricalshockandinjury

to persons.

•Warning:Disconnectpowerbeforeattemptinganymaintenanceorcleaningtoreducetheriskofre,electricalshockorpersonalinjury.

A653

Part Part Name Part Number

1 Door Pull Y18-S259-RH

2 Control Panel Circuit Board Y18-S259-P32

3 Stove legs SL-5018-01/SL-5018-02/SL-5018-03/SL-5018-04/SL-5018-05/SL-5018-07

4 Main Circuit Board Y18-S259-P15

5 Heater/Blower Assembly Y18-S259-P01

6 Flame Generator Drive Motor Y18-S259-P10

7 Thermostat Sensor NTC-5010

8 Remote control P171

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Duraflame DFI-5018-05 Infragen Electric Stove Heater with 3D Flame Effect

User Manual - Page 3