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Xerox C500/DN User Manual
Xerox C500/DN VersaLink Color Laser Printer
User Manual
For C500/DN.
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User Guide
1 Safety
Notices and Safety
Electrical Safety
General Guidelines
Power Cord
Emergency Power Off
Operational Safety
Operational Guidelines
Ozone Release
Printer Location
Printer Supplies
Maintenance Safety
Printer Symbols
Environmental, Health and Safety Contact Information
2 Getting Started
Parts of the Printer
Front View
Internal Parts
Rear View
Options
Control Panel
Power Options
Powering On the Printer or Exiting Low-Power or Sleep Mode
Restarting, Placing in Sleep Mode, or Powering Off the Printer
Accessing the Printer
Logging In
Logging In at the Control Panel
Smart Card
Introduction to Apps
Information Pages
Printing Information Pages
Configuration Report
Printing the Configuration Report
The Embedded Web Server
Accessing the Embedded Web Server
Finding the IP Address of Your Printer
Viewing the IP Printer Address on the Control Panel
Obtaining the Printer IP Address from the Configuration Report
Certificates for the Embedded Web Server
Downloading the Configuration Report from the Embedded Web Server
Using the Remote Control Panel Feature
Installation and Setup
Installation and Setup Overview
Selecting a Location for the Printer
Opening the Output Tray Extension
Connecting the Printer
Selecting a Connection Method
Connecting to a Computer Using USB
Connecting to a Wired Network
Connecting to a Wireless Network
Configuring the Printer for a Wireless Network
Installing the Wireless Network Adapter
Removing the Wireless Network Adapter
Connecting to a Wi-Fi Network at the Control Panel
Configuring the Primary Network at the Control Panel
Resetting Wireless Settings
Connecting to a Network with a Wi-Fi Protected Setup
Connecting to a WPS Wireless Network Using the PBC Method
Connecting to a WPS Wireless Network Using the PIN Method
Connecting to Wi-Fi Direct
Initial Printer Setup
Configuring AirPrint
Configuring Google Cloud Print
Installing the Software
Operating System Requirements
Installing the Print Drivers for a Windows Network Printer
Installing the Print Drivers for a Windows USB Printer
Installing the Drivers and Utilities for Macintosh OS X
Adding the Printer
Adding the Printer Using Bonjour
Adding the Printer by Specifying the IP Address
Installing Drivers and Utilities for UNIX and Linux
Installing the Printer as a Web Service on Devices
Using the Add Device Wizard to Install a WSD Printer
Using the Add Printer Wizard to Install a WSD Printer
More Information
3 Customize and Personalize
Customize and Personalize Overview
Customizing or Personalizing the Home Screen
Hiding or Showing an App on the Home Screen
Rearranging Apps on the Home Screen
Customizing or Personalizing the Apps
Customizing or Personalizing the Feature List
Saving Presets
Deleting a Saved Preset
Removing App Customization using the Control Panel
4 Xerox® Apps
Xerox® App Gallery
Xerox® App Gallery Overview
Creating a Xerox® App Gallery Account
Logging into your Xerox® App Gallery Account
Installing or Updating an App from the Xerox® App Gallery
Installing an App from the App Gallery
Updating an App from the App Gallery
Device
Device Overview
Device Options
About
Supply Status
Checking the Supplies Status at the Control Panel
Customizing Supplies Alert Settings
Setting Up Email Alerts
Billing and Usage Counters
Reset to Factory Defaults
Remote Services
Jobs
Jobs Overview
Managing Jobs
Pausing the Print Job with the Option to Delete It
Viewing, Printing, or Deleting Saved and Secure Jobs
Printing a Job Held for Resources
Managing Special Job Types
Saved Jobs
Releasing a Saved Job
Secure Print
Releasing a Secure Print job
Personal Print
Releasing a Personal Print Job
Sample Set
Releasing a Sample Set
Managing Jobs Using the Embedded Web Server
Submitting Jobs for Printing Using the Embedded Web Server
USB
USB Overview
Printing from a USB Flash Drive
Printing from a USB Flash Drive Already Inserted in the Printer
@PrintByXerox
@PrintByXerox Overview
Printing with the @PrintByXerox App
5 Printing
Printing Overview
Selecting Printing Options
Print Driver Help
Windows Printing Options
Selecting Printing Options for an Individual Job for Windows
Setting Default Printing Options for Windows
Selecting Printing Defaults in Windows for a Shared Network Printer
Saving a Set of Commonly Used Printing Options for Windows
Macintosh Printing Options
Selecting Printing Options for Macintosh
Saving a Set of Commonly Used Printing Options for Macintosh
UNIX and Linux Printing
Xerox® Printer Manager
Installing Xerox® Printer Manager
Launching Xerox® Printer Manager
Printing with xeroxprint
Printing from a Linux Workstation
Installing the PPD File on the Workstation
Adding the Printer
Printing with CUPS (Common UNIX Printing System)
Mobile Printing Options
Printing with Wi-Fi Direct
Printing with AirPrint
Printing from a MOPRIA-Enabled Mobile Device
Printing Features
Viewing, Printing, or Deleting Jobs
Printing Special Job Types
Printing a Saved Job
Printing a Secure Print Job
Printing a Personal Print Job
Printing a Sample Set
Selecting Paper Options for Printing
Scaling
Printing on Both Sides of the Paper
Printing a 2-Sided Document
2-Sided Page Layout Options
Print Quality
Image Options
Image Shift
Color Adjustments
Lightness
Contrast
Saturation
Color Cast
Printing Mirror Images
Printing Multiple Pages to a Single Sheet
Printing Booklets
Selecting Finisher Options
Selecting Mailbox Options
Using Special Pages
Printing Cover Pages
Printing Insert Pages
Printing Exception Pages
Printing Watermarks for Windows
Orientation
Printing Banner Pages
Selecting Job Completion Notification for Windows
Using Custom Paper Sizes
Printing on Custom Paper Sizes
Printing on Custom Paper Size from Windows
Printing on Custom-Size Paper from a Macintosh Computer
Defining Custom Paper Sizes
Creating and Saving Custom Paper Sizes in the Print Driver
Creating and Saving Custom Sizes for Windows
Creating and Saving Custom Sizes for Macintosh
Defining a Custom Paper Size at the Control Panel
6 Paper and Media
Paper and Media Overview
Supported Paper
Recommended Media
Ordering Paper
General Paper Loading Guidelines
Paper That Can Damage Your Printer
Paper Storage Guidelines
Supported Paper Types and Weights
Supported Paper Types and Weights for Automatic 2-Sided Printing
Supported Standard Paper Sizes
Supported Standard Paper Sizes for Automatic 2-Sided Printing
Supported Custom Paper Sizes
Changing Paper Settings
Loading Paper
Loading Paper in the Bypass Tray
Configuring Tray 1 and Trays 2–5 for the Paper Length
Loading Paper in Trays 1–5
Loading Paper in the High Capacity Feeder (HCF)
Setting the Tray Mode
Configuring the Tray Mode for Trays 1–5
Printing on Special Paper
Envelopes
Guidelines for Printing Envelopes
Loading Envelopes in the Bypass Tray
Loading Envelopes in Tray 1
Labels
Guidelines for Printing Labels
Loading Labels in the Bypass Tray
Loading Labels in Tray 1
Glossy Cardstock
Guidelines for Printing on Glossy Cardstock
7 Maintenance
General Precautions
Cleaning the Printer
Cleaning the Exterior
Cleaning the Interior
Cleaning the LED Lenses
Cleaning the Color-Density Sensors
Adjustments and Maintenance Procedures
Color Registration
Performing a Color Registration Adjustment
Adjusting Paper Registration
Verifying Paper Registration
Performing a Paper Registration Adjustment
Transfer Voltage Adjustment
Adjusting the Fuser
Adjusting the Altitude
Performing a Developer and Transfer Roller Cleaning Procedure
Performing a Transfer Belt Cleaning Mode Procedure
Supplies
Consumables
Routine Maintenance Items
Ordering Supplies
When to Order Supplies
Supply Status Information
Supplies Usage Report
Toner Cartridges
General Precautions
Replacing a Toner Cartridge
Recycling Supplies
Managing the Printer
Viewing the Meter Reading
Printing the Billing Summary Report
Moving the Printer
8 Troubleshooting
General Troubleshooting
Printer Does Not Power On
Printer Resets or Powers Off Frequently
Printer Does Not Print
Printing Takes Too Long
Document Prints from Wrong Tray
Automatic 2-Sided Printing Problems
Printer is Making Unusual Noises
Paper Tray Will Not Close
Condensation Has Formed Inside the Printer
Paper Jams
Locating Paper Jams
Minimizing Paper Jams
Clearing Paper Jams
Clearing Paper Jams from the Bypass Tray
Clearing Paper Jams from the Tray 1 Area
Clearing Paper Jams from the Trays 2–5 Areas
Clearing Paper Jams from the Fuser Area
Troubleshooting Paper Jams
Multiple Sheets Pulled Together
Paper Misfeeds
Label and Envelope Misfeeds
Paper Jam Message Stays On
Jams During Automatic 2-Sided Printing
Print-Quality Problems
Controlling Print Quality
Paper and Media
Solving Print-Quality Problems For Samudra only
Getting Help
Viewing Warning Messages on the Control Panel
Viewing Current Errors on the Control Panel
Using the Integrated Troubleshooting Tools
Printing the Error History Report
Online Support Assistant
Helpful Information Pages
More Information about Your Printer
A Specifications
Configurations and Options
Available Configurations
Standard Configurations with Models C500N and C500DN
Standard Features
Options and Upgrades
Physical Specifications
Weights and Dimensions
Standard Configuration
Height Measurements for Configurations
Height Configurations for Optional Feeders
Height Configurations for Optional Feeders with Casters
Height Configurations for Optional Feeders with Cabinet and Casters
Height Configurations for the Optional High-Capacity Feeder (HCF) with Casters
Total Space Requirements without Options
Clearance Requirements
Clearance Requirements for Base Configuration
Clearance Requirements for Optional 550-Sheet Feeder
Clearance Requirements for Optional Cabinet with Casters
Clearance Requirements for Optional High-Capacity Feeder with Casters
Environmental Specifications
Temperature
Relative Humidity
Elevation
Electrical Specifications
Power Supply Voltage and Frequency
Power Consumption
Performance Specifications
Print Speed
B Regulatory Information
Basic Regulations
United States FCC Regulations
Canada
Certifications in Europe
Eurasian Economic Community Certification
European Union Lot 4 Imaging Equipment Agreement Environmental Information
Environmental Information Providing Environmental Solutions and Reducing Cost
Environmental Benefits of Duplex Printing
Paper Types
ENERGY STAR
Power Consumption and Activation Time
Default Power Saver Settings
EcoLogo Certified to Office Machines CCD-035
Germany
Germany - Blue Angel
Blendschutz
Lärmemission
Importeur
Turkey RoHS Regulation
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
Material Safety Data Sheets
C Recycling and Disposal
All Countries
North America
European Union
Domestic/Household Environment
Professional/Business Environment
Collection and Disposal of Equipment and Batteries
Business Users in the European Union
Disposal Outside of the European Union
Battery Symbol Note
Battery Removal
Other Countries
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Contents
Table of Contents
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V
ERSION
4.0
M
ARCH
2019
702P05412
X
erox
®
V
ersaLink
®
C500
C
olor
P
rinter
User
Guide
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File type: PDF
File name: 81023624_c500-dn.pdf
File size: 3.24 MB
File Language: English
Pages: 199
Author: Xerox
File created: 2019-02-04
Published:
2023-09-24
Updated: 2023-09-24
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User Manual
User Manual - (English)
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Specifications
Brand:
Xerox
Model: C500/DN
Category:
Printer - Copier - Fax - Scanner
View in the file:
Full Specifications
See other models:
6515/DN
6510/N
3345/DNI
6515/DNI
3335/DNI
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Table of Contents
×
User Guide
2
1 Safety
9
Notices and Safety
10
Electrical Safety
11
General Guidelines
11
Power Cord
11
Emergency Power Off
12
Operational Safety
13
Operational Guidelines
13
Ozone Release
13
Printer Location
13
Printer Supplies
14
Maintenance Safety
15
Printer Symbols
16
Environmental, Health and Safety Contact Information
18
2 Getting Started
19
Parts of the Printer
20
Front View
20
Internal Parts
20
Rear View
21
Options
21
Control Panel
21
Power Options
24
Powering On the Printer or Exiting Low-Power or Sleep Mode
24
Restarting, Placing in Sleep Mode, or Powering Off the Printer
25
Accessing the Printer
26
Logging In
26
Logging In at the Control Panel
26
Smart Card
26
Introduction to Apps
27
Information Pages
28
Printing Information Pages
28
Configuration Report
29
Printing the Configuration Report
29
The Embedded Web Server
30
Accessing the Embedded Web Server
30
Finding the IP Address of Your Printer
30
Viewing the IP Printer Address on the Control Panel
30
Obtaining the Printer IP Address from the Configuration Report
30
Certificates for the Embedded Web Server
31
Downloading the Configuration Report from the Embedded Web Server
31
Using the Remote Control Panel Feature
32
Installation and Setup
33
Installation and Setup Overview
33
Selecting a Location for the Printer
33
Opening the Output Tray Extension
33
Connecting the Printer
34
Selecting a Connection Method
34
Connecting to a Computer Using USB
34
Connecting to a Wired Network
35
Connecting to a Wireless Network
35
Configuring the Printer for a Wireless Network
35
Installing the Wireless Network Adapter
36
Removing the Wireless Network Adapter
37
Connecting to a Wi-Fi Network at the Control Panel
40
Configuring the Primary Network at the Control Panel
41
Resetting Wireless Settings
42
Connecting to a Network with a Wi-Fi Protected Setup
42
Connecting to a WPS Wireless Network Using the PBC Method
42
Connecting to a WPS Wireless Network Using the PIN Method
44
Connecting to Wi-Fi Direct
45
Initial Printer Setup
45
Configuring AirPrint
46
Configuring Google Cloud Print
46
Installing the Software
48
Operating System Requirements
48
Installing the Print Drivers for a Windows Network Printer
48
Installing the Print Drivers for a Windows USB Printer
49
Installing the Drivers and Utilities for Macintosh OS X
49
Adding the Printer
49
Adding the Printer Using Bonjour
50
Adding the Printer by Specifying the IP Address
50
Installing Drivers and Utilities for UNIX and Linux
50
Installing the Printer as a Web Service on Devices
50
Using the Add Device Wizard to Install a WSD Printer
51
Using the Add Printer Wizard to Install a WSD Printer
51
More Information
52
3 Customize and Personalize
53
Customize and Personalize Overview
54
Customizing or Personalizing the Home Screen
55
Hiding or Showing an App on the Home Screen
55
Rearranging Apps on the Home Screen
55
Customizing or Personalizing the Apps
56
Customizing or Personalizing the Feature List
56
Saving Presets
56
Deleting a Saved Preset
57
Removing App Customization using the Control Panel
57
4 Xerox® Apps
59
Xerox® App Gallery
60
Xerox® App Gallery Overview
60
Creating a Xerox® App Gallery Account
60
Logging into your Xerox® App Gallery Account
61
Installing or Updating an App from the Xerox® App Gallery
61
Installing an App from the App Gallery
61
Updating an App from the App Gallery
62
Device
63
Device Overview
63
Device Options
63
About
64
Supply Status
64
Checking the Supplies Status at the Control Panel
64
Customizing Supplies Alert Settings
64
Setting Up Email Alerts
65
Billing and Usage Counters
65
Reset to Factory Defaults
66
Remote Services
66
Jobs
67
Jobs Overview
67
Managing Jobs
67
Pausing the Print Job with the Option to Delete It
67
Viewing, Printing, or Deleting Saved and Secure Jobs
67
Printing a Job Held for Resources
68
Managing Special Job Types
68
Saved Jobs
68
Releasing a Saved Job
68
Secure Print
69
Releasing a Secure Print job
69
Personal Print
69
Releasing a Personal Print Job
69
Sample Set
70
Releasing a Sample Set
70
Managing Jobs Using the Embedded Web Server
70
Submitting Jobs for Printing Using the Embedded Web Server
71
USB
72
USB Overview
72
Printing from a USB Flash Drive
72
Printing from a USB Flash Drive Already Inserted in the Printer
73
@PrintByXerox
74
@PrintByXerox Overview
74
Printing with the @PrintByXerox App
74
5 Printing
75
Printing Overview
76
Selecting Printing Options
77
Print Driver Help
77
Windows Printing Options
77
Selecting Printing Options for an Individual Job for Windows
77
Setting Default Printing Options for Windows
78
Selecting Printing Defaults in Windows for a Shared Network Printer
78
Saving a Set of Commonly Used Printing Options for Windows
78
Macintosh Printing Options
79
Selecting Printing Options for Macintosh
79
Saving a Set of Commonly Used Printing Options for Macintosh
79
UNIX and Linux Printing
79
Xerox® Printer Manager
79
Installing Xerox® Printer Manager
80
Launching Xerox® Printer Manager
80
Printing with xeroxprint
81
Printing from a Linux Workstation
81
Installing the PPD File on the Workstation
81
Adding the Printer
81
Printing with CUPS (Common UNIX Printing System)
81
Mobile Printing Options
81
Printing with Wi-Fi Direct
81
Printing with AirPrint
82
Printing from a MOPRIA-Enabled Mobile Device
82
Printing Features
83
Viewing, Printing, or Deleting Jobs
83
Printing Special Job Types
83
Printing a Saved Job
83
Printing a Secure Print Job
84
Printing a Personal Print Job
84
Printing a Sample Set
84
Selecting Paper Options for Printing
84
Scaling
85
Printing on Both Sides of the Paper
85
Printing a 2-Sided Document
85
2-Sided Page Layout Options
85
Print Quality
86
Image Options
86
Image Shift
86
Color Adjustments
86
Lightness
87
Contrast
87
Saturation
87
Color Cast
87
Printing Mirror Images
87
Printing Multiple Pages to a Single Sheet
87
Printing Booklets
88
Selecting Finisher Options
88
Selecting Mailbox Options
89
Using Special Pages
89
Printing Cover Pages
89
Printing Insert Pages
89
Printing Exception Pages
90
Printing Watermarks for Windows
90
Orientation
91
Printing Banner Pages
92
Selecting Job Completion Notification for Windows
92
Using Custom Paper Sizes
93
Printing on Custom Paper Sizes
93
Printing on Custom Paper Size from Windows
93
Printing on Custom-Size Paper from a Macintosh Computer
93
Defining Custom Paper Sizes
93
Creating and Saving Custom Paper Sizes in the Print Driver
93
Creating and Saving Custom Sizes for Windows
94
Creating and Saving Custom Sizes for Macintosh
94
Defining a Custom Paper Size at the Control Panel
94
6 Paper and Media
95
Paper and Media Overview
96
Supported Paper
97
Recommended Media
97
Ordering Paper
97
General Paper Loading Guidelines
97
Paper That Can Damage Your Printer
97
Paper Storage Guidelines
98
Supported Paper Types and Weights
98
Supported Paper Types and Weights for Automatic 2-Sided Printing
99
Supported Standard Paper Sizes
99
Supported Standard Paper Sizes for Automatic 2-Sided Printing
100
Supported Custom Paper Sizes
100
Changing Paper Settings
101
Loading Paper
102
Loading Paper in the Bypass Tray
102
Configuring Tray 1 and Trays 2–5 for the Paper Length
106
Loading Paper in Trays 1–5
108
Loading Paper in the High Capacity Feeder (HCF)
111
Setting the Tray Mode
113
Configuring the Tray Mode for Trays 1–5
113
Printing on Special Paper
114
Envelopes
114
Guidelines for Printing Envelopes
114
Loading Envelopes in the Bypass Tray
115
Loading Envelopes in Tray 1
119
Labels
120
Guidelines for Printing Labels
120
Loading Labels in the Bypass Tray
121
Loading Labels in Tray 1
123
Glossy Cardstock
124
Guidelines for Printing on Glossy Cardstock
124
7 Maintenance
125
General Precautions
126
Cleaning the Printer
127
Cleaning the Exterior
127
Cleaning the Interior
127
Cleaning the LED Lenses
128
Cleaning the Color-Density Sensors
133
Adjustments and Maintenance Procedures
135
Color Registration
135
Performing a Color Registration Adjustment
135
Adjusting Paper Registration
135
Verifying Paper Registration
135
Performing a Paper Registration Adjustment
136
Transfer Voltage Adjustment
137
Adjusting the Fuser
137
Adjusting the Altitude
138
Performing a Developer and Transfer Roller Cleaning Procedure
138
Performing a Transfer Belt Cleaning Mode Procedure
138
Supplies
139
Consumables
139
Routine Maintenance Items
139
Ordering Supplies
139
When to Order Supplies
139
Supply Status Information
140
Supplies Usage Report
140
Toner Cartridges
140
General Precautions
140
Replacing a Toner Cartridge
140
Recycling Supplies
141
Managing the Printer
142
Viewing the Meter Reading
142
Printing the Billing Summary Report
142
Moving the Printer
143
8 Troubleshooting
147
General Troubleshooting
148
Printer Does Not Power On
148
Printer Resets or Powers Off Frequently
148
Printer Does Not Print
149
Printing Takes Too Long
150
Document Prints from Wrong Tray
151
Automatic 2-Sided Printing Problems
151
Printer is Making Unusual Noises
152
Paper Tray Will Not Close
152
Condensation Has Formed Inside the Printer
152
Paper Jams
153
Locating Paper Jams
153
Minimizing Paper Jams
153
Clearing Paper Jams
155
Clearing Paper Jams from the Bypass Tray
155
Clearing Paper Jams from the Tray 1 Area
157
Clearing Paper Jams from the Trays 2–5 Areas
159
Clearing Paper Jams from the Fuser Area
161
Troubleshooting Paper Jams
162
Multiple Sheets Pulled Together
162
Paper Misfeeds
163
Label and Envelope Misfeeds
163
Paper Jam Message Stays On
164
Jams During Automatic 2-Sided Printing
164
Print-Quality Problems
165
Controlling Print Quality
165
Paper and Media
165
Solving Print-Quality Problems For Samudra only
166
Getting Help
172
Viewing Warning Messages on the Control Panel
172
Viewing Current Errors on the Control Panel
172
Using the Integrated Troubleshooting Tools
172
Printing the Error History Report
172
Online Support Assistant
172
Helpful Information Pages
172
More Information about Your Printer
173
A Specifications
175
Configurations and Options
176
Available Configurations
176
Standard Configurations with Models C500N and C500DN
176
Standard Features
176
Options and Upgrades
177
Physical Specifications
178
Weights and Dimensions
178
Standard Configuration
178
Height Measurements for Configurations
178
Height Configurations for Optional Feeders
178
Height Configurations for Optional Feeders with Casters
179
Height Configurations for Optional Feeders with Cabinet and Casters
179
Height Configurations for the Optional High-Capacity Feeder (HCF) with Casters
179
Total Space Requirements without Options
179
Clearance Requirements
180
Clearance Requirements for Base Configuration
180
Clearance Requirements for Optional 550-Sheet Feeder
180
Clearance Requirements for Optional Cabinet with Casters
180
Clearance Requirements for Optional High-Capacity Feeder with Casters
181
Environmental Specifications
182
Temperature
182
Relative Humidity
182
Elevation
182
Electrical Specifications
183
Power Supply Voltage and Frequency
183
Power Consumption
183
Performance Specifications
184
Print Speed
184
B Regulatory Information
185
Basic Regulations
186
United States FCC Regulations
186
Canada
186
Certifications in Europe
186
Eurasian Economic Community Certification
187
European Union Lot 4 Imaging Equipment Agreement Environmental Information
187
Environmental Information Providing Environmental Solutions and Reducing Cost
187
Environmental Benefits of Duplex Printing
187
Paper Types
188
ENERGY STAR
188
Power Consumption and Activation Time
188
Default Power Saver Settings
189
EcoLogo Certified to Office Machines CCD-035
189
Germany
189
Germany - Blue Angel
189
Blendschutz
189
Lärmemission
189
Importeur
189
Turkey RoHS Regulation
190
Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters
190
Material Safety Data Sheets
191
C Recycling and Disposal
193
All Countries
194
North America
195
European Union
196
Domestic/Household Environment
196
Professional/Business Environment
196
Collection and Disposal of Equipment and Batteries
196
Business Users in the European Union
197
Disposal Outside of the European Union
197
Battery Symbol Note
197
Battery Removal
197
Other Countries
198
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