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21
THD20.. | 05/2014
en
Simple troubleshooting
Problem Possible cause Remedy
The appliance is not working
and none of the control lights
are illuminated.
The appliance may have no
power supply.
Checktheappliancetoseeifitis
connected to the power supply.
The machine is running but it is
not producing any water.
Thewatertankisnottted
correctly.
Please check that the water tank is
correctlytted.
The water tank was removed
during the brewing stage or
there is air in the system.
Draw the water once again.
Theoatinthewatertankis
stuck.
Cleanthewatertankandrelease
theoat.
It is not possible to set the
temperature.
The child-proof lock is activated. Deactivate the child-proof lock.
The water splutters when
drawn.
The cup stand is set too low. Reduce the distance between the
water outlet and the cup by raising
the cup stand.
Build-up of limescale in the
water outlet.
Descale the appliance as de
-
scribedinthechapter“Descaling”.
The temperature of the water
drawn is too low.
The temperature set displays the
water temperature directly at the
water outlet.
Select a higher temperature.
The glass or cup is too cold. Rinse out the glass or cup with hot
waterbeforellingitordrawwater
rsttoheatitup.
There is a build-up of limescale
in the appliance.
Descale the appliance as
described in the instructions.
With extremely calciferous water,
descale the appliance more often
than the symbol is displayed.
Water is collecting in the water
outlet.
Condensationwatermayresult
due to physical properties.
It is normal for condensation to
appear, simply wipe it away.
The O symbol is lighting even
thoughthereisasufcient
amount of water in the water
tank.
Theoatinthewatertankis
stuck.
Cleanthewatertankandrelease
theoat.
N
lights up after only a few
drawing cycles.
Possible operating error. Descale the appliance as
described in the chapter
“Descaling”.
Nlightsupeventhoughalter
has been used.
Evenlteredwatercontainslow
amounts of calcium carbonate.
Descale the appliance as
described in the chapter
“Descaling”.
N lights up even though the
appliance has just been
descaled.
The descaling programme was
interrupted because of, for
example, too little water or a
power failure.
Carryoutthedescalingprogramme
again as described in the chapter
“Descaling”.
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