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ABNORMAL STATE PROCESSING
If the data on platform is abnormal when the stick logger is running, please check the table
below and according to the status of indicator lights to complete a simple troubleshooting.
If it still can not be resolved
or indicator lights status do not show in the table below, please contact Customer Support.
(Note: Please using the following table query after power-on for 2mins at least.)
NET COM READY
Fault Cause Fault Description
Solution
OFF
Slow
flash
Slow
flash
ON
ON
1.Stick logger does
not have a network.
2.Antenna abnormal
3.Router WiFi signal
strength weak.
1.Router networking
abnormal.
2.The server point
of logger is modified.
3.Network limitation,
server cannot be
connected.
1.Connection betw-
een stick logger and
inverter loosen.
2.Inverter does not
match with stick log-
ger’s communication
rate.
1.Check if the wireless network
configured.
2.Check the antenna, if there is any
damage or loose.
3.Enhance router WiFi signal
strength.
4.Long press Resetbutton for 10s,
reboot stick logger and networking
again.
1.Check if the router has access to
the network.
2.Check the router’s setting, if the
connection is limited.
3.Contact our customer service.
1.Check the connection between
stick logger and inverter. Remove
the stick logger and install again.
2.Check inverter’s communication
rate to see if it matches with stick
logger’s.
3.Long press Reset button for 5s,
reboot stick logger.
Connection between
logger and router
abnormal
Connection betwe-
en logger and router
normal, connection
between logger and
remote server
abnormal.
Communication with
inverter abnormal
NET
COM
READY
OFF
Any
state
Slow
flash
Slow
flash
1.Connection betw-
een stick logger and
inverter loosen or
abnormal.
2.Inverter power in-
sufficient.
3.Stick Logger abn-
ormal.
1.Check the connection, remove the
stick logger and install again.
2.Check inverter output power.
3.Contact our customer service.
Power supply
abnormal
Fast
flash
Restore
factory settings
Normal
1.Exit automatically after 1mins.
2.Long press Reset button for 5s,
reboot stick logger.
3.Long press Reset button for 10s,
restore factory settings.
OFF OFF OFF
Any
state
Any
state
Fast
flash
SMARTLINK
networking status
Normal
1.Exit automatically after 5mins.
2.Long press Reset button for 5s,
reboot stick logger.
3.Long press Reset button for 10s,
restore factory settings.
Any
state
Any
state
ENGLISH
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