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FAQ/If a problem occurs ...
RS 120-W | 21
FAQ/If a problem occurs ...
Current list of frequently asked questions (FAQ)
Visit the RS 120-W product page at
www.sennheiser-hearing.com/rs-120-w
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sonova Consumer Hearing partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser-hearing.com/service-support
Leaving the wireless range of the transmitter
Wireless audio transmission is only possible in the wireless range of
the transmitter. The transmission range of the transmitter largely
depends on environmental conditions such as wall thickness, wall
composition etc. With a free line of sight, the transmission range of
the transmitter is up to 60 meters.
If you, and therefore the headphones, leave the transmission range
of the transmitter, the sound quality deteriorates increasingly until
the connection breaks down completely. If you re-enter the trans-
mission range within 3 minutes, the connection is automatically re-
established. Otherwise you have to switch the headphones off and
on manually (> 16).
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