Loading ...
Loading ...
Loading ...
Partial document or photo scans
Action Yes No
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Contact
customer
support.
Load the document
or photo facedown
on the scanner glass
in the upper left
corner.
Poor scanned image quality
Action Yes No
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Clear the error
message.
Go to step 2.
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Go to step 3. Increase the scan
resolution settings
for a higher‑quality
output.
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Go to step 4. See
“Cleaning the
scanner glass” on
page 204.
Step 4
Check the placement of the document or photo.
Make sure that the document or photo is loaded facedown on
the scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Step 5
Send a print job, and then check for print quality problems.
• From the Copy menu, adjust the toner darkness.
• When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Go to step 6. See
“Print quality
problems” on
page 300.
Step 6
Check the scan settings.
From the Scan screen, make sure that the Content Type and
Content Source settings are correct for the document being
scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Troubleshooting 328
Loading ...
Loading ...
Loading ...