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Action Yes No
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Is the print still too light?
Contact
customer
support.
The problem is
solved.
Repeating defects appear on prints
Action Yes No
Step 1
a Clean the charger and the printhead lens.
b Resend the print job.
Do repeating defects still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Replace the photoconductor unit if the distance between the
defects is equal to 95.8 mm (3.77 in.).
b Resend the print job.
Do repeating defects still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the 300K maintenance kit if the distance between the
defects is equal to either of the following:
• 62.65 mm (2.47 in.)
• 75.85 mm (2.99 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 311
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