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P-S500 Owner’s Manual
34
Troubleshooting
Troubleshooting
For troubleshooting information on the app settings, refer to the included Help within the app. On Smart Pianist, tap
the [ⲷ] (Menu) icon located upper left on the display, and then call up [Utility] → [System] → [FAQ].
Problem Possible Cause and Solution
The instrument does not turn on.
The plugs are not properly connected. Make sure that the DC plug is
securely inserted into the DC IN jack on the instrument, and that the AC
plug is securely inserted to the AC outlet (page 14).
The power is automatically turned off.
This is normal and due to the Auto Power Off function. If necessary, set the
parameter of the Auto Power Off function (page 15).
Noise is heard from the speakers or
headphones.
The noise may be due to interference caused by the use of a mobile phone
in close proximity to the instrument. Turn off the mobile phone, or use it
further away from the instrument.
Noise is heard from the instrument’s
speakers or headphones when using the
instrument with your smart device.
When you use the instrument along with your smart device, we
recommend that you connect with a cable, or set your device to not emit
radio waves (such as with “Airplane Mode”), turn on Wi-Fi only, and
connect to the instrument.
The overall volume is low, or no sound is
heard.
The Master Volume is set too low; set it to an appropriate level using the
[MASTER VOLUME] slider (page 15).
Pedals do not function.
The pedal plug may not be properly connected. Make sure to securely
insert the pedal plug into the [AUX PEDAL] or [PEDAL UNIT] jack. Be sure
to insert the pedal cord all the way until the metal part of the cord plug
disappears from view.
The keyboard volume is lower than the
metronome volume.
The volume level for the metronome is set too loud. Adjust the metronome
volume (page 28).
Higher or lower notes do not sound
correctly when the transpose setting is
made.
The instrument can cover a key range of C-2 – G8 when you set the
transposition. If notes lower than C-2 are played, the actual resulting
sound is one octave higher. If notes higher than G8 are played, the
resulting sound is one octave lower.
The sound output from the external
speaker or the sound of Song playback
recorded in audio format is not the usual.
This is because the “Binaural” setting is turned on. When “Binaural” is on
and headphones are connected, the VRM Voices (including the sound
outside the headphones) automatically change to the sound of Binaural
Sampling or the sound enhanced with the Stereophonic Optimizer. This is
turned on by default. You can turn it on or off from [Utility] [Sound
Setting] [Binaural] of Smart Pianist.
The error message does not disappear
even when the problem has been solved.
Press the [+] button.
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