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Digital Music Player
NW-E393/E394/E395
Use this manual when you have troubles or when you need to know how to use your
WALKMAN
®
.
The color of Walkman sold in some countries/regions may differ from those shown above.
The recommended application for Windows computer has been changed to “Music
Center for PC”.
Help Guide
Table Of Contents
Help Guide NW-E393/E394/E395 i
Getting Started 3
Customer Registration Website 24
Customer registration website 73
Before Use 25
Before first use 75
Walkman instruction manuals 77
How to use the operating explanations 78
Enjoying Using Your Walkman 26
3 steps to listening to music 80
Various ways to enjoy using your Walkman 83
Parts and Controls 27
Parts and controls 84
Power/Charging 28
Turning the power on 87
Turning the power off 89
Using the HOLD switch 91
Charging the battery 93
Extending the battery life 95
Notes on charging the battery 97
Initial Settings 30
Selecting the display language 99
Basic Operations 4
Home Menu/Option Menu 31
Home menu 100
How to use the Home menu 102
How to use the option menu 104
List of icons displayed in the information area 106
Connecting Your Walkman to Your Computer 32
Connecting to a computer 108
Notes on connecting your Walkman to a computer 110
Initializing/Updating 33
Restarting your Walkman 111
Resetting to the factory settings 113
Formatting memory 114
Updating the system software of your Walkman 116
TOC-1
Displaying your Walkman information 118
Transferring/Deleting Content 5
Operation Flow for Transferring Content to Your Walkman 34
Preparing content using a Windows computer 119
Preparing content using a Mac computer 121
Installing Music Center for PC 35
About Music Center for PC 123
Installing Music Center for PC 124
Installing Content Transfer 36
About Content Transfer 126
Installing Content Transfer 127
Importing Content to the Software 37
Importing and transferring content from media using Music Center for PC
129
Importing content on your Windows computer into Music Center for PC 131
Transferring Content to Your Walkman 38
Transferring content using Music Center for PC 133
Transferring content using Content Transfer 135
Transferring content using Explorer 137
Transferring content using the Finder 139
Notes for transferring content such as music from your computer 141
Deleting Content from Your Walkman 39
Deleting content from your Walkman using Music Center for PC 143
Deleting content from your Walkman using Content Transfer 145
Deleting content from your Walkman using Explorer 147
Deleting content from your Walkman using the Finder 149
Operating with Music Center for PC 40
Deleting content imported to Music Center for PC 151
Music 6
Playing Music 41
Preparing music 153
Playing music 155
Browsing the music list screen 157
Volume operation (Only for countries/areas complying with European
Directives) 159
Browsing the music playback screen 160
Music playback operations 162
Searching for songs 164
TOC-2
Playing playlist songs 166
Choosing an album from the cover art images 168
Deleting Songs 43
Deleting songs 170
Music Settings 44
Shuffle playback 172
Repeat playback 174
Customizing sound quality settings 176
Presetting your equalizer settings 178
Photos 7
Viewing Photos 45
Preparing photos 180
Viewing photos 182
Browsing the photo screen 184
Operations on the photo screen 186
Browsing photos using the Slide Show function 188
Deleting photos 190
Photo Settings 47
Changing the photo information display setting 192
Playing the Slide Show repeatedly 194
FM Radio 8
Listening to FM Radio 48
Listening to FM radio 195
Browsing the FM radio screen 197
FM radio operations 199
Presetting broadcast stations automatically 201
Presetting broadcast stations manually 203
Deleting preset broadcast stations 205
FM Radio Settings 50
Changing the FM radio scan sensitivity 207
Setting monaural/auto for FM radio 208
Settings 9
Music Settings 51
Shuffle playback 172
Repeat playback 174
Customizing sound quality settings 176
Presetting your equalizer settings 178
Photo Settings 52
TOC-3
Changing the photo information display setting 192
Playing the Slide Show repeatedly 194
FM Radio Settings 53
Changing the FM radio scan sensitivity 207
Setting monaural/auto for FM radio 208
Sleep Timer Settings 54
Setting the sleep timer 209
Common Settings 55
Displaying your Walkman information 118
Limiting the volume 211
Setting the operation sound 212
Setting the screen off timer 213
Adjusting the screen brightness 214
Resetting to the factory settings 113
Formatting memory 114
Language Settings 57
Selecting the display language 99
Announcement 10
Precautions 58
Notes on handling your Walkman 215
Notes on headphones 219
Notes on the software 220
Maintenance of your Walkman 221
Customer Support Website 59
Customer support website 222
Specifications 11
Specifications 60
Specifications 224
Battery life 226
Maximum recordable number of songs and time (Approx.) 227
Supported formats 229
System requirements 231
Contents 233
Troubleshooting 12
What Can I Do to Solve a Problem? 62
What can I do to solve a problem? 234
Customer support website 222
Q&A 13
TOC-4
Operation 63
Your Walkman does not operate or the power does not turn on. 236
Your Walkman does not work properly. 238
Your Walkman power turns off or on automatically. 239
You want your Walkman screen to stay on longer before it turns off
automatically. 240
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman
was washed in the washing machine. 241
You want to back up the content such as music stored on your Walkman.
242
You want to find the product name (model name) of your Walkman. 243
An alarm (beep) is heard and the message [Check the volume level] is
displayed. 244
Sound 65
There is no sound. 245
Content such as music suddenly stops during playback. 246
Noise is generated. 247
Volume cannot be turned up, or the volume remains low when the playback
volume is turned up. 249
Sound can only be heard from one side of the headphones. 250
Sound is interrupted or skips. 251
The sound effect settings do not seem to have any effect. 252
Power 66
You cannot charge your Walkman. 253
How long is the life of the built-in rechargeable battery? 255
The rechargeable battery needs to be replaced. 256
The battery life is short. 257
How long is the standard battery duration? 259
How long does it take to charge the battery? 260
Connection to a Computer 67
The computer does not recognize your Walkman. 261
Even if you use "Safely Remove Hardware" on the computer, [Connected
USB. The player cannot be operated.] remains displayed on your Walkman
screen. 263
You cannot install software to your computer. 264
The progress bar on the install screen does not proceed while installing the
software. 266
Your Walkman is not recognized by Music Center for PC. 267
TOC-5
Content such as music cannot be transferred from the computer to your
Walkman. 268
Displaying/Playing/Deleting Content 68
You cannot play content such as music transferred to your Walkman. 270
Songs are not played back in the expected order. 272
Content such as music suddenly stops during playback. 246
Playback progresses to the next album when repeat playback is set. 274
Songs are only played within a limited range such as within one album. 275
Songs are not displayed in the order they were transferred in. 276
The content such as music is displayed repeatedly. 277
Thumbnails such as cover art are not displayed. 278
[ □ ] is displayed in the screen. 280
[Unknown] is displayed for the album name or artist name. 281
You cannot delete content such as music using the Walkman functions.
282
FM Radio 70
You cannot hear FM radio broadcasts. 284
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
285
Other 71
Your Walkman gets warm. 286
Message 72
Message list 287
How to Use 14
Troubleshooting 21
TOC-6
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Digital Music Player
NW-E393/E394/E395
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Installing Music Center for PC
Installing Content Transfer
Importing Content to the Software
Transferring Content to Your Walkman
Deleting Content from Your Walkman
Operating with Music Center for PC
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
How to Use
Getting Started
Customer Registration Website
Customer registration website
Before Use
Before first use
Walkman instruction manuals
How to use the operating explanations
Enjoying Using Your Walkman
3 steps to listening to music
Various ways to enjoy using your Walkman
Parts and Controls
Parts and controls
Power/Charging
Turning the power on
Help Guide
List of Topics
14
Turning the power off
Using the HOLD switch
Charging the battery
Extending the battery life
Notes on charging the battery
Initial Settings
Selecting the display language
Basic Operations
Home Menu/Option Menu
Home menu
How to use the Home menu
How to use the option menu
List of icons displayed in the information area
Connecting Your Walkman to Your Computer
Connecting to a computer
Notes on connecting your Walkman to a computer
Initializing/Updating
Restarting your Walkman
Resetting to the factory settings
Formatting memory
Updating the system software of your Walkman
Displaying your Walkman information
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computer
15
Preparing content using a Mac computer
Installing Music Center for PC
About Music Center for PC
Installing Music Center for PC
Installing Content Transfer
About Content Transfer
Installing Content Transfer
Importing Content to the Software
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring Content to Your Walkman
Transferring content using Music Center for PC
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Notes for transferring content such as music from your computer
Deleting Content from Your Walkman
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Operating with Music Center for PC
Deleting content imported to Music Center for PC
Music
Playing Music
16
Preparing music
Playing music
Browsing the music list screen
Volume operation (Only for countries/areas complying with European Directives)
Browsing the music playback screen
Music playback operations
Searching for songs
Playing playlist songs
Choosing an album from the cover art images
Deleting Songs
Deleting songs
Music Settings
Shuffle playback
Repeat playback
Customizing sound quality settings
Presetting your equalizer settings
Photos
Viewing Photos
Preparing photos
Viewing photos
Browsing the photo screen
Operations on the photo screen
Browsing photos using the Slide Show function
Deleting photos
Photo Settings
17
Changing the photo information display setting
Playing the Slide Show repeatedly
FM Radio
Listening to FM Radio
Listening to FM radio
Browsing the FM radio screen
FM radio operations
Presetting broadcast stations automatically
Presetting broadcast stations manually
Deleting preset broadcast stations
FM Radio Settings
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
Settings
Music Settings
Shuffle playback
Repeat playback
Customizing sound quality settings
Presetting your equalizer settings
Photo Settings
Changing the photo information display setting
Playing the Slide Show repeatedly
FM Radio Settings
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
18
Sleep Timer Settings
Setting the sleep timer
Common Settings
Displaying your Walkman information
Limiting the volume
Setting the operation sound
Setting the screen off timer
Adjusting the screen brightness
Resetting to the factory settings
Formatting memory
Language Settings
Selecting the display language
Announcement
Precautions
Notes on handling your Walkman
Notes on headphones
Notes on the software
Maintenance of your Walkman
Customer Support Website
Customer support website
Specifications
Specifications
Specifications
Battery life
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Digital Music Player
NW-E393/E394/E395
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the
washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
Help Guide
List of Topics
21
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Connection to a Computer
The computer does not recognize your Walkman.
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot
be operated.] remains displayed on your Walkman screen.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Music Center for PC.
Content such as music cannot be transferred from the computer to your Walkman.
Displaying/Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
Songs are not played back in the expected order.
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Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Songs are not displayed in the order they were transferred in.
The content such as music is displayed repeatedly.
Thumbnails such as cover art are not displayed.
[ □ ] is displayed in the screen.
[Unknown] is displayed for the album name or artist name.
You cannot delete content such as music using the Walkman functions.
FM Radio
You cannot hear FM radio broadcasts.
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
Other
Your Walkman gets warm.
Message
Message list
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Digital Music Player
NW-E393/E394/E395
Before Use
Before first use
Be sure to read this manual before you use your Walkman for the first time.
Walkman instruction manuals
There are a wide variety of instruction manuals available in addition to this Help Guide.
How to use the operating explanations
This section explains how the operating explanations are written in this Help Guide.
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Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Enjoying Using Your Walkman
3 steps to listening to music
This section explains how you can start enjoying using your Walkman after purchase in three simple
steps.
Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various ways you
can enjoy using the Walkman.
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Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Power/Charging
Turning the power on
Turn on the power to start your Walkman.
Turning the power off
Turn off the power when not using your Walkman.
Using the HOLD switch
You can use the HOLD switch to prevent the buttons from being pressed and operated accidentally.
Charging the battery
Charge your Walkman by connecting it to a computer.
Extending the battery life
This section introduces various ways to reduce battery consumption such as frequently turning the
power off and changing various settings.
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Home Menu/Option Menu
Home menu
View the list of items in the Home menu.
How to use the Home menu
This section explains the basic operations of the Home menu, which is the starting point of each
function.
How to use the option menu
Display the option menu to change the settings of each function.
List of icons displayed in the information area
A list of the icons displayed on your Walkman is shown.
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Connecting Your Walkman to Your Computer
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
Notes on connecting your Walkman to a computer
This section contains notes on connecting your Walkman to a computer.
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Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Initializing/Updating
Restarting your Walkman
Restart your Walkman if operations become unstable.
Resetting to the factory settings
Reset your Walkman to the default settings.
Formatting memory
Initialize your Walkman by formatting the memory.
Updating the system software of your Walkman
Add new features to your Walkman by installing the latest system software.
Displaying your Walkman information
Display information on your Walkman, such as the model name and system software version.
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computer
Installing the latest version of Music Center for PC, available on the Internet, enables you to import
CDs, manage content, and transfer them to the Walkman.
Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet, enables you to transfer
content to the Walkman.
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Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Installing Music Center for PC
About Music Center for PC
Music Center for PC is software that allows you to import content to your Windows computer,
manage the content and transfer it to your Walkman.
Installing Music Center for PC
Connect your Walkman to your Windows computer and install Music Center for PC.
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Help Guide
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Digital Music Player
NW-E393/E394/E395
Installing Content Transfer
About Content Transfer
Content Transfer is software that allows you to transfer content managed with iTunes or the Finder to
your Walkman.
Installing Content Transfer
Connect your Walkman to your Mac computer and install Content Transfer.
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Digital Music Player
NW-E393/E394/E395
Importing Content to the Software
Importing and transferring content from media using Music Center for PC
This section explains how to import and transfer music from CDs using Music Center for PC.
Importing content on your Windows computer into Music Center for PC
You can organize a wide range of content such as music that you have already imported to your
Windows computer using other software together using Music Center for PC.
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Digital Music Player
NW-E393/E394/E395
Transferring Content to Your Walkman
Transferring content using Music Center for PC
Use Music Center for PC to transfer content or playlists that are also managed on your computer to
your Walkman.
Transferring content using Content Transfer
Use Content Transfer to transfer content or playlists on your Mac computer or managed with iTunes
to your Walkman.
Transferring content using Explorer
Use drag-and-drop in Windows Explorer to directly transfer content to your Walkman.
Transferring content using the Finder
Use drag-and-drop in the Finder to directly transfer content to your Walkman.
Notes for transferring content such as music from your computer
When transferring files and folders to your Walkman by drag-and-drop, you need to make sure that
the default folder names remain unchanged and the hierarchy is correct.
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
Deleting Content from Your Walkman
Deleting content from your Walkman using Music Center for PC
Use Music Center for PC to delete content stored on your Walkman.
Deleting content from your Walkman using Content Transfer
Use Content Transfer to delete content stored on your Walkman.
Deleting content from your Walkman using Explorer
Use Windows Explorer to delete content stored on your Walkman.
Deleting content from your Walkman using the Finder
Use the Finder to delete content stored on your Walkman.
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Digital Music Player
NW-E393/E394/E395
Playing Music
Preparing music
You need to transfer music from your computer to your Walkman in order to listen to music on the
Walkman.
Playing music
Play music that you transferred from your computer to your Walkman.
Browsing the music list screen
View the song list or album list screen.
Volume operation (Only for countries/areas complying with European Directives)
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you
turn the volume up to a level that is harmful for your ears for the first time.
Browsing the music playback screen
This section explains how to browse the information on the music playback screen.
Help Guide
How to Use
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Music playback operations
Use various operations on the music playback screen.
Searching for songs
You can quickly search a song by artist, genre, etc.
Playing playlist songs
Playlists (lists of songs to play) created using Music Center for PC can be transferred and played on
your Walkman.
Choosing an album from the cover art images
You can choose an album from the cover art images in the music playback screen by registering
jacket photos using Music Center for PC.
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Digital Music Player
NW-E393/E394/E395
Music Settings
Shuffle playback
Play songs in the playback range in random order.
Repeat playback
Play songs within a playback range repeatedly.
Customizing sound quality settings
You can use various functions to set the desired sound quality.
Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
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Digital Music Player
NW-E393/E394/E395
Viewing Photos
Preparing photos
You need to transfer photos onto your Walkman from your computer in order to view them on the
Walkman.
Viewing photos
You can view photos that you have transferred onto your Walkman.
Browsing the photo screen
This section explains how to view the information displayed on the photo screen.
Operations on the photo screen
You can display the next/previous photo and consecutively display photos in the photo screen.
Browsing photos using the Slide Show function
You can watch series of photos stored in your Walkman using the Slide Show function.
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How to Use
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Digital Music Player
NW-E393/E394/E395
Photo Settings
Changing the photo information display setting
You can set your Walkman to display or not display photo information while playing back photos.
Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
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Digital Music Player
NW-E393/E394/E395
Listening to FM Radio
Listening to FM radio
Listen to FM radio on your Walkman.
Browsing the FM radio screen
This section explains how to browse the information on the FM radio screen.
FM radio operations
Select the desired frequency or preset number on the FM radio screen.
Presetting broadcast stations automatically
You can search for and automatically preset up to 30 receivable FM broadcast stations in your area.
Presetting broadcast stations manually
You can manually preset receivable FM broadcast stations.
Deleting preset broadcast stations
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Digital Music Player
NW-E393/E394/E395
FM Radio Settings
Changing the FM radio scan sensitivity
You can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many
unwanted broadcast stations to be received.
Setting monaural/auto for FM radio
You can change this setting if noise occurs during FM reception.
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Digital Music Player
NW-E393/E394/E395
Music Settings
Shuffle playback
Play songs in the playback range in random order.
Repeat playback
Play songs within a playback range repeatedly.
Customizing sound quality settings
You can use various functions to set the desired sound quality.
Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
4-579-798-12(1)
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How to Use
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Digital Music Player
NW-E393/E394/E395
Photo Settings
Changing the photo information display setting
You can set your Walkman to display or not display photo information while playing back photos.
Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
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Digital Music Player
NW-E393/E394/E395
FM Radio Settings
Changing the FM radio scan sensitivity
You can change the scan sensitivity if the FM radio reception sensitivity is too strong, causing many
unwanted broadcast stations to be received.
Setting monaural/auto for FM radio
You can change this setting if noise occurs during FM reception.
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Digital Music Player
NW-E393/E394/E395
Common Settings
Displaying your Walkman information
Display information on your Walkman, such as the model name and system software version.
Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume.
Setting the operation sound
You can change the operation sounds of your Walkman.
Setting the screen off timer
You can set the time after which the screen is turned off when there are no operations. You can
preserve battery power by setting this to a shorter time.
Adjusting the screen brightness
You can set the screen brightness to one of five levels. You can preserve battery power by setting
this to a lower level.
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How to Use
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Digital Music Player
NW-E393/E394/E395
Precautions
Notes on handling your Walkman
Important information for using your Walkman is explained.
Notes on headphones
Important notes for the headphones are explained.
Notes on the software
Important notes for the software are explained.
Maintenance of your Walkman
Important notes for cleaning your Walkman are explained.
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Digital Music Player
NW-E393/E394/E395
Specifications
Specifications
Details on the Walkman specifications (size, weight, and memory size, etc.) are shown.
Battery life
The estimated battery usage hours based on typical usage conditions and settings are explained.
Maximum recordable number of songs and time (Approx.)
The maximum recordable number of songs and time are explained.
Supported formats
The file formats that are supported by your Walkman are explained.
System requirements
Details on the system requirements needed to use your Walkman (the operating system version and
memory size, etc.) are shown.
Help Guide
How to Use
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Digital Music Player
NW-E393/E394/E395
What Can I Do to Solve a Problem?
What can I do to solve a problem?
This section contains solutions for when your Walkman does not function as expected or if a problem
occurs during operation.
Customer support website
Visit the customer support website if you have any questions or issues with your Walkman.
4-579-798-12(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
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Digital Music Player
NW-E393/E394/E395
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was
washed in the washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
Help Guide
Troubleshooting
63
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Digital Music Player
NW-E393/E394/E395
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume
is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
Help Guide
Troubleshooting
65
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Digital Music Player
NW-E393/E394/E395
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
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Connection to a Computer
The computer does not recognize your Walkman.
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The
player cannot be operated.] remains displayed on your Walkman screen.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Music Center for PC.
Content such as music cannot be transferred from the computer to your Walkman.
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Displaying/Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
Songs are not played back in the expected order.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Songs are not displayed in the order they were transferred in.
The content such as music is displayed repeatedly.
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Customer registration website
We recommend that you register your Walkman so we can provide better customer
support. Visit one of the following websites to register the Walkman.
For customers in the USA:
http://www.sony.com/walkmanreg/
For customers in Canada:
English
http://www.Sony.ca/Registration
French
http://www.Sony.ca/Enregistrement
For customers in Latin America:
http://www.sony-latin.com/registration
For customers in Europe:
www.sony.eu/mysony
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Before first use
Thank you for purchasing this Walkman.
This “Help Guide” explains how to transfer content to your Walkman, and how to use the
various functions. Browse this “Help Guide” for necessary information.
The printed manuals (supplied), such as “Instruction Manual,” also contain important
information for you. For information about the customer support website, see “Customer
support website.”
For information on laws, regulations and trademark rights, refer to “Important
Information” contained in the supplied software. To read it, install the supplied software
on your computer.
All other trademarks and registered trademarks are trademarks or registered
trademarks of their respective holders. In this manual, TM and ® marks are not
specified.
About model names mentioned in this “Help Guide”
Depending on the country/region in which you have purchased your Walkman, some
models may not be available.
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Computer system requirements when connecting your Walkman
See “System requirements” for details on computer system requirements.
Battery charging
The battery might be low when you use your Walkman for the first time. Charge the battery
before using the Walkman.
About images used in this “Help Guide”
The screens and illustrations shown are for reference only and may differ from the actual
product or screen.
Design and specifications are subject to change without notice.
Related Topic
System requirements
Customer support website
Charging the battery
Walkman instruction manuals
Notes on handling your Walkman
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Walkman instruction manuals
The operations of this Walkman are explained in the following instruction manuals.
(Startup Guide) (paper)
Describes the operation flow from turning your Walkman on to listening to music.
Instruction Manual (paper)
Describes the notes on use, compliance and other information.
Help Guide
You are currently viewing the Help Guide. This contains information such as explanations
of Walkman operations and software.
Important Information
Contains information on trademark rights, laws, and regulations. You can read it by
installing the software (supplied) on your computer.
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How to use the operating explanations
This Help Guide shows icons on your Walkman as follows: [Music], [Settings]. Items
such as menus on the screen are shown as follows: [Album], [Play Mode].
Press the button ( ) to select items. Press the button ( ) to confirm.
Home menu
Press and hold the button ( ) to display the Home menu.
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Note
Except for some special cases, operating explanations assume that you are starting
from the Home menu. Operations may differ from the explanation in situations such as
during playback of music.
If a function or setting can be done in more than one way, the simpler method is
explained.
Related Topic
Home menu
How to use the Home menu
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3 steps to listening to music
Be sure to charge the battery before you use your Walkman for the first time. You can
transfer music while charging the battery. You can listen to your music as soon as the
transfer has completed.
1. Connect your Walkman to a computer.
You can charge the battery by connecting your Walkman via a USB connection to a
computer that is turned on and running.
2. Import music to your computer and transfer the music to your Walkman.
For Windows users
Recommended: Install the latest version of Music Center for PC, which is available
on the Internet.
You can transfer music that you have imported from CDs to your Walkman.
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You can transfer music by drag-and-drop directly from Windows Explorer to your
Walkman.
For Mac users
Recommended: Install the latest version of Content Transfer, which is available on
the Internet.
You can transfer music and playlists that are managed with iTunes to your
Walkman by an easy operation.
You can transfer music by drag-and-drop directly from the Finder to your
Walkman.
3. Enjoy your music!
Connect the headphones, unlock the HOLD function, and turn on your Walkman.
Then simply select the music you want to listen to to start playback!
Related Topic
Charging the battery
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Transferring content using Music Center for PC
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
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Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various
ways you can enjoy using the Walkman.
Viewing photos
You can enjoy viewing photos stored on your Walkman while you are listening to music.
Listening to FM radio
You can enjoy listening to FM radio on your Walkman.
Related Topic
Viewing photos
Listening to FM radio
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Parts and controls
This section explains the functions of buttons, jacks, and other parts of your Walkman.
1. BACK/HOME button
Press to go up one list screen level or to return to the previous menu.
Press and hold to display the Home menu.
2. 5-way button
Press the button at the center to start playback, or press the / / / marks
to navigate through the on-screen menus of your Walkman.
There is a tactile dot on the button to help you operate the buttons without
looking.
3. Headphone jack
Insert the headphone plug until it clicks into place.
Sound will be impaired if the headphones are not connected properly.
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4. USB jack
Connect the USB cable (supplied) or other accessories that support microUSB (not
supplied).
5. Display
6. VOL (Volume) +/– button
Press to adjust the volume.
There is a tactile dot on the + button to help you operate the buttons without looking.
7. HOLD switch
Set the HOLD switch to protect your Walkman against accidental operation during
transportation.
Slide the HOLD switch in the direction of the arrow ( ) to disable all operation
buttons. Slide the HOLD switch to the opposite position to release the HOLD function.
8. OPTION/POWER button
Press to display the option menu.
Press and hold to turn your Walkman on. Press and hold again to turn your Walkman
off. The screen will go blank and the power will turn off.
9. RESTART button
Press the RESTART button with a small pin, etc. to restart your Walkman.
10. Strap hole
Use to attach a strap (not supplied).
Related Topic
Turning the power on
Turning the power off
Home menu
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Turning the power on
Turn on the power to start your Walkman.
1. Press and hold the button ( ).
Slide the switch ( ) to unlock the Walkman when you want to operate it.
Hint
If there is no operation, the screen will be turned off. To turn on the screen, press the
button ( ).
If there is no operation for an extended period, your Walkman will be turned off
automatically. When you turn on the Walkman again, it will take a while before the
power comes on.
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Turning the power off
Turn off the power when not using your Walkman.
1. Press and hold the button ( ).
[POWER OFF] appears.
Hint
If there is no operation for an extended period, your Walkman will be turned off
automatically.
Related Topic
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Using the HOLD switch
You can use the HOLD switch to prevent the buttons from being pressed and operated
accidentally.
1. Slide the switch ( ) in the direction of the arrow.
The HOLD function is enabled and all operation buttons are disabled.
Hint
Slide the switch ( ) in the opposite position to release the HOLD function.
flashes at the top of the screen if buttons are pressed while the HOLD function is
enabled.
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Charging the battery
Charge your Walkman by connecting it to a computer.
1. Connect your Walkman to a running computer via USB.
The battery status icon shows when charging is complete.
2. Disconnect your Walkman from the computer when charging is complete.
Hint
For information about the time to fully charge the battery, see “Specifications.”
Note
When you charge your Walkman when it has not been used for a long period of time or
when you use it for the first time, your computer may not recognize it. The Walkman
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should start operating normally again after charging for about 10 minutes.
You cannot operate your Walkman when it is connected to a computer.
Related Topic
Connecting to a computer
Extending the battery life
Notes on charging the battery
Specifications
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Extending the battery life
You can reduce battery consumption by using your Walkman as follows.
For a comparison of battery life based on set effects, default settings and functions, see
“Battery life.”
Turn off the power manually.
Set a shorter time for [Screen Off Timer].
Adjust the screen brightness.
Set all sound quality settings to off.
Related Topic
Turning the power off
Setting the screen off timer
Adjusting the screen brightness
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Notes on charging the battery
The charging time differs depending on the battery usage conditions.
If the battery life is reduced to about half of its normal life even if sufficiently charged, it
has probably worn out. Please contact your nearest Sony dealer.
If you charge your Walkman when it has not been used for a long period of time, your
computer may not recognize it, or the Walkman may not respond. Charge the Walkman
for about 10 minutes, after which it should start operating normally again.
When the ambient temperature exceeds the recommended range, is displayed on
the screen and charging is forcibly stopped. Charge the battery in an ambient
temperature between 5 °C to 35 °C (41 ºF to 95 ºF).
The number of times the battery can be recharged from complete discharge is
approximately 500 times. This number may vary depending on the conditions under
which you use your Walkman.
To prevent battery deterioration, charge the battery at least once every six months or
every year.
Charging is not guaranteed with homebuilt or modified computers.
Operation with a USB port extended with a USB hub is only guaranteed when a self-
powered USB hub that carries an authorized logo is used.
Do not leave your Walkman connected for an extended period of time to a laptop
computer that is not connected to an AC power supply. Doing so may discharge the
computer’s battery.
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Do not turn on, restart, wake up from sleep mode, or shut down the computer with your
Walkman connected to the computer via USB. Doing so may cause the Walkman to
malfunction. Disconnect the Walkman from the computer before conducting these
operations.
Your Walkman may become hot while charging. This is not a malfunction.
You cannot operate your Walkman when it is connected to a computer.
The battery indicator scales are not equal. Refer the battery indicator as a guide.
[Do not disconnect.] is displayed when transferring data between your Walkman and the
computer. Do not remove the USB cable when [Do not disconnect.] is displayed. Doing
so may result in a loss of the data being transferred and data on the Walkman.
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Selecting the display language
You can select the language for menus and messages.
1. From the Home menu, select [Settings].
2. Select [Language Settings] - desired language setting.
Hint
Select the display language before transferring content.
Related Topic
How to use the Home menu
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Home menu
The following list shows the items in the Home menu.
1. Information area
2. [Photos]
View photos transferred to your Walkman.
3. [Music]
Listen to songs transferred to your Walkman.
4. [Settings]
Set up your Walkman and its functions.
5. [FM Radio]
Listen to FM radio broadcasts.
6. [Go to song playback screen]
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How to use the Home menu
The Home menu is the starting point for all applications such as those for searching for
songs and changing settings.
1. Press and hold the button ( ) until the Home menu appears.
2. Press the button ( ) to select the desired menu (for example [Music]) and then
press the button ( ) to confirm.
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3. Press the button ( ) to select the desired function (for example [Album]) and then
press the button ( ) to confirm.
4. Press the button ( ) to select the desired content (for example a desired album) and
then press the button ( ) to confirm.
5. Press the button ( ) to select the desired content (for example a desired song) and
then press the button ( ) to confirm.
Hint
Press the button ( ) to return to the previous screen during an operation.
Press and hold the button ( ) to return to the Home menu during an operation.
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How to use the option menu
Display the option menu by pressing the OPTION/POWER button. The option menu items
vary depending on the function and allow you to change the settings.
1. Press the button ( ) while your Walkman is playing, for example while in the music
playback screen.
2. Press the button ( ) to select the desired menu (for example [Play Mode]) and then
press the button ( ) to confirm.
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List of icons displayed in the information area
The icons vary according to the playback status, setting and screen.
1. Information area
Icons in the information area
Playback status
(play), (pause), (fast forward), (fast rewind), (find the beginning of the next
song), (find the beginning of the previous (or current) song), etc.
HOLD indication
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Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
1. Connect your Walkman to a running computer via USB.
Note
You cannot operate your Walkman when it is connected to a computer.
Hint
If you are prompted to make a Windows operation, click “Cancel” or “×.”
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Notes on connecting your Walkman to a computer
Your Walkman cannot be operated when connected to a computer.
Do not disconnect your Walkman from your computer when transferring data between
the Walkman and the computer via USB. Doing so may result in loss of the data being
transferred and data on the Walkman.
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your
Walkman connected to the computer via USB. Doing so may cause the Walkman to
malfunction. Disconnect the Walkman from the computer before conducting those
operations.
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Restarting your Walkman
Try restarting your Walkman if operations become unstable. Before restarting the
Walkman, disconnect the Walkman from your computer and check that no content such as
music is being played. Otherwise, the data may be damaged.
1. Press the button ( ) with a pen or a paper clip, etc. to restart your Walkman.
Note
Restarting your Walkman will not delete any data or reset any settings.
Related Topic
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Resetting to the factory settings
Your Walkman can be reset to the default settings. Resetting the Walkman will not delete
content such as music.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Reset/Format] - [Reset All Settings] - [Yes].
Related Topic
Restarting your Walkman
Formatting memory
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Formatting memory
You can initialize your Walkman by formatting the memory.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Reset/Format] - [Format] - [Yes].
3. Follow the on-screen instructions to format the memory.
Note
Be sure not to initialize (format) the memory of your Walkman using a computer. If you
have formatted it with a computer, format it again using the Walkman.
Formatting the memory erases all content data (songs, etc., including the sample data
installed at the factory, and the supplied software installer). Be sure to check the data
stored in the memory and export any important data to your computer before formatting.
Related Topic
Help Guide
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Updating the system software of your Walkman
You can add new features to your Walkman by installing the latest system software. For
details on the latest system software information and how to install it, visit the customer
support website for your area.
1. Download the update program to your computer from the website.
2. Connect your Walkman to your computer and start the update program.
3. Follow the on-screen instructions to update the system software of your Walkman.
Hint
To confirm the version information of your Walkman, select [Settings] - [Common
Settings] - [Unit Information].
Related Topic
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Displaying your Walkman information
Display information such as model name and system software version.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Unit Information].
Related Topic
Updating the system software of your Walkman
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Preparing content using a Windows computer
Installing the latest version of Music Center for PC, available on the Internet, enables you
to import CDs, manage content, and transfer them to the Walkman.
1. Install the latest version of Music Center for PC, available on the Internet, on your
Windows computer.
2. Import content to Music Center for PC.
You can import content on media or your Windows computer to Music Center for PC.
3. Transfer the content to your Walkman.
Transfer the imported content from Music Center for PC to your Walkman.
Hint
You can also transfer content directly from Windows Explorer to your Walkman by drag-
and-drop.
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Related Topic
About Music Center for PC
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring content using Music Center for PC
Transferring content using Explorer
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Explorer
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Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet, enables you to
transfer content to the Walkman.
1. Install the latest version of Content Transfer, available on the Internet, on your Mac
computer.
2. Drag-and-drop the content on your Mac computer to Content Transfer.
The content is transferred to your Walkman.
Hint
You can also transfer content directly from iTunes or the Finder to your Walkman by
drag-and-drop.
Related Topic
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About Content Transfer
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using the Finder
Notes for transferring content such as music from your computer
Deleting content from your Walkman using the Finder
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About Music Center for PC
Music Center for PC is software for your Windows computer that allows you to import
content such as music to your Windows computer and manage stored content on your
Windows computer. You can transfer content that you have imported from CDs to your
Walkman.
Related Topic
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Transferring content using Music Center for PC
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Installing Music Center for PC
Music Center for PC is an application for Windows computers. Use the latest version of
Music Center for PC.
You can use Music Center for PC to perform the following operations.
Importing content (such as music) from CDs to a computer.
Organizing and managing the content.
For example, you can create playlists.
Transferring content on a computer to the Walkman.
Confirm the system requirements before you install Music Center for PC.
1. Access the Music Center for PC download website.
http://www.sony.net/smc4pc/
2. Install Music Center for PC.
For details on installation, see [Download] – [Installation procedure] on the Music
Center for PC support website.
(http://www.sony.net/smc4pc/)
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About Content Transfer
Content Transfer is software for your Mac computer that allows you to transfer content
such as music managed with iTunes or the Finder to your Walkman easily. You can
transfer files, folders, and playlists to the appropriate folder of the Walkman simply by
drag-and-drop.
Related Topic
Installing Content Transfer
Transferring content using Content Transfer
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Installing Content Transfer
Install Content Transfer to your Mac computer.
1. Access the installer for Content Transfer for Mac.
http://www.sony.net/ct-mac/
Confirm “System requirements.”
2. Open the downloaded file.
The “ContentTransfer.dmg” file saved automatically to the Downloads folder opens.
3. Start installation.
Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content
Transfer for Mac. is displayed in the Dock when the installation is completed. Click
to start Content Transfer.
Related Topic
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Importing and transferring content from media using Music Center for PC
Use Music Center for PC to import and transfer content such as music on your Windows
computer. This section explains how to import and transfer music from CDs. Your
computer must be connected to the Internet to obtain CD information such as song names
and artist names automatically.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. Insert an audio CD into the media drive of the computer.
The content on the audio CD will appear on the Music Center for PC screen.
4. Import the content on the audio CD to Music Center for PC.
For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
Hint
You can also use iTunes instead of Music Center for PC to import audio CDs.
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Importing content on your Windows computer into Music Center for PC
Import content such as music imported to your Windows computer into Music Center for
PC.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. From the left pane on the Music Center for PC screen, select the menu for importing
content from a computer.
You can specify a folder for the content that you want to import.
4. Start importing the content.
For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
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Transferring content using Music Center for PC
You can transfer content that is stored on a Windows computer to the Walkman via Music
Center for PC.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. Connect the Walkman to the computer via USB.
4. Click in the bottom left of Music Center for PC to open the list of content on the
Walkman.
5. Select [Music Library] to open the list of content on Music Center for PC.
6. Select albums or tracks that you want to transfer.
7. Click to transfer.
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For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
Note
Do not disconnect the USB cable during data transfer. Otherwise, the data may be
damaged.
Transferred content is limited to private use only. Use of content for other purposes
requires the permission of the copyright holders.
Related Topic
Connecting to a computer
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Deleting content from your Walkman using Music Center for PC
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Transferring content using Content Transfer
Transfer content such as music or playlists on your Mac computer or managed with iTunes
to your Walkman. Content with copyright protection cannot be transferred.
1. Connect your Walkman to a running computer via USB, and then start Content
Transfer.
2. Display the desired content on the Finder or the desired content or playlists on
iTunes.
3. Drag-and-drop the content or playlists you want to transfer to Content Transfer.
Content is transferred to your Walkman.
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Transferring content using Explorer
Content such as music can be directly transferred by drag-and-drop using Windows
Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7:
Select “Start” – “Computer,” and then open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the
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left screen.
3. Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
To transfer photo files or folders: “PICTURE” or “DCIM” folder
4. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in
“WALKMAN.”
Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not
be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Depending on the language setting of your Walkman, the information of the transferred
content may not be displayed correctly.
Related Topic
Connecting to a computer
Selecting the display language
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Explorer
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Transferring content using the Finder
Content such as music can be directly transferred by drag-and-drop using the Finder.
1. Connect your Walkman to a running computer via USB.
2. Select “WALKMAN” in the sidebar of the Finder.
3. Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
To transfer photo files or folders: “PICTURE” or “DCIM” folder
4. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in
“WALKMAN.”
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Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not
be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Some songs may not be played back on your Walkman due to copyright protection.
Do not disconnect your Walkman while the data is transferred. Otherwise, data being
transferred or stored on the Walkman may be damaged. If the Walkman is
disconnected while files are being transferred, unnecessary files may be left in the
Walkman. In this case, transfer usable files back to the computer and format the
Walkman.
Depending on the language setting of your Walkman, the information of the transferred
content may not be displayed correctly.
Related Topic
Connecting to a computer
Selecting the display language
Notes for transferring content such as music from your computer
Formatting memory
Deleting content from your Walkman using the Finder
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Notes for transferring content such as music from your computer
Drag-and-drop content such as music or folders into the correct folder as shown in the
following illustrations. Your Walkman can play back content stored in the 1st to 8th level of
each folder.
Note
Do not rename the following default folders.
MUSIC
PICTURE and DCIM
Otherwise, they will not be recognized by your Walkman anymore.
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Deleting content from your Walkman using Music Center for PC
You can use Music Center for PC to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Launch Music Center for PC.
3. Click in the bottom left of Music Center for PC to open the list of content on the
Walkman.
4. From the list of content on the Walkman, select the content that you want to delete.
5. Click [Delete all selected items].
A window to confirm the deletion of the item is displayed.
6. Click [Yes].
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Deleting content from your Walkman using Content Transfer
You can use Content Transfer to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Start Content Transfer.
3. Click at the right bottom of the screen.
4. Click the icon of the folder (such as “Music”) that contains the content you want to
delete.
The content list is displayed.
5. Select the content you want to delete.
6. Click “Delete.”
The selected content is deleted.
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Deleting content from your Walkman using Explorer
Delete content stored on your Walkman using Windows Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7:
Select “Start” - “Computer,” and open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the
left screen.
3. Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
To delete a photo file or a folder that contains photos: “PICTURE” or “DCIM” folder
4. Select the content you want to delete.
5. Delete the content.
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Deleting content from your Walkman using the Finder
Delete content stored on your Walkman using the Mac Finder.
1. Connect your Walkman to a running computer via USB.
2. Open a folder under “WALKMAN” from the sidebar of the Finder.
3. Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
To delete a photo file or a folder that contains photos: “PICTURE” or “DCIM” folder
4. Select the content you want to delete.
5. Delete the content.
Note
Do not change folder name placed in root memory such as “MUSIC.”
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Deleting content imported to Music Center for PC
You can delete content imported to Music Center for PC.
1. Launch Music Center for PC.
2. Select [Music Library] to open the list of content on Music Center for PC.
3. Select the content you want to delete.
4. Click [Delete all selected items].
A window to confirm the deletion of the item is displayed.
5. Select a method to delete the content.
6. Click [Yes].
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Preparing music
You need to transfer music from your computer to your Walkman in order to listen to music
on the Walkman. Use Music Center for PC to transfer songs from a CD or your computer
to the Walkman. You can also transfer them by drag-and-drop from Windows Explorer. For
a Mac computer, you can use Content Transfer to transfer the songs from iTunes, etc. You
can also transfer them by drag-and-drop from the Mac Finder.
Related Topic
Connecting to a computer
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring content using Music Center for PC
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Playing music
Play music transferred to your Walkman.
1. From the Home menu, select [Music].
2. Select the desired search method and items until a song list appears, and then select
the desired song.
Playback starts and the music playback screen is displayed. To pause playback,
press the button ( ).
Note
If there is no operation for an extended period while paused, your Walkman will be
turned off automatically. In this case, turn on the power before performing step 1 above.
Depending on the way of transferring songs to your Walkman, songs might be played in
different order from the song order on your computer. When you specify a song order
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other than that on your Walkman, edit the playlists with a function of Music Center for
PC or iTunes, and then transfer them to your Walkman.
Related Topic
Preparing music
Music playback operations
Setting the screen off timer
Turning the power on
Searching for songs
Browsing the music list screen
Transferring content using Music Center for PC
Browsing the music playback screen
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Browsing the music list screen
The music list screen displays lists such as the song list and album list.
1. Index
The index displays a list of song or album names, along with each letter of the
alphabet. Navigate the index by pressing the button ( ) to move to the next or
previous letters.
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Volume operation (Only for countries/areas complying with European Directives)
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears
when you turn the volume up to a level that is harmful for your ears for the first time. You
can cancel the alarm and warning by pressing any button.
Note
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that
the volume is set to a level that is harmful for your ears. When this happens, the volume
is turned down automatically.
If the volume is set to a level that is harmful for your ears and you turn off your
Walkman, the volume is turned down to a level that is safe for your ears automatically.
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Browsing the music playback screen
The following items are displayed on the music playback screen.
1. Information area
The playback status, remaining battery power, etc. are displayed.
2. Song title/Artist name
3. Selected search method
4. Elapsed time of current song
5. Time line bar
6. Music settings icons
[Bass Boost]
[Repeat] from the [Play Mode] settings
[Shuffle] from the [Play Mode] settings
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[Shuffle & Repeat] from the [Play Mode] settings
[Repeat 1 Song] from the [Play Mode] settings
Note
The elapsed time and the time line bar indications may be unstable and inaccurate
when playing variable bit rate (VBR) songs.
Related Topic
Playing music
List of icons displayed in the information area
Music playback operations
Repeat playback
Shuffle playback
Customizing sound quality settings
Presetting your equalizer settings
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Music playback operations
The following operations are available on the music playback screen.
To play/pause
Press the button ( ).
To fast forward or rewind
Press and hold the button ( ).
The length of the current song will be displayed in the bottom right area.
To go to the beginning of the next song or go to the beginning of the previous (or
current) song
Press the button ( ).
The current song number/total number of songs will be displayed for several seconds in
the bottom right area.
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To browse cover art to select an album
Press the button ( ).
To return to the list screen
Press the button ( ).
Hint
If there is no operation for an extended period while paused, your Walkman will be
turned off automatically.
Related Topic
Playing music
Browsing the music playback screen
Browsing the music list screen
Shuffle playback
Repeat playback
Setting the screen off timer
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Searching for songs
You can quickly search a song by artist, genre, etc.
1. On the music playback screen or the list screen, display the option menu and select
(Search) - desired search method - desired song.
Hint
The [All Songs], [Album], [Artist] and [Genre] lists are arranged in alphanumeric order.
In the [Folder] list, folders are displayed in name order first, then files are displayed in
name order. Upper and lower case letters are not distinguished.
You can search for songs from [All Songs], [Album], [Artist], [Genre], [Playlists] or
[Folder].
[Playlists] are created by using software like Music Center for PC. For information on
how to create a playlist, refer to the Help of your software.
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Playing playlist songs
You can transfer and play playlists created by using software like Music Center for PC. For
information on how to create a playlist, refer to the Help of your software.
1. From the Home menu, select [Playlists].
2. Select desired playlist - desired song.
Note
Cover art images registered to a playlist are not displayed on your Walkman.
Related Topic
Playing music
Transferring content using Music Center for PC
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Choosing an album from the cover art images
If you register cover art images to albums using Music Center for PC beforehand, you can
choose an album by selecting a cover art image (Album scroll). For details on how to
register cover art images to albums, refer to the Help of Music Center for PC.
1. Press the button ( ) in the music playback screen to browse cover art images.
2. Choose the cover art image registered to your desired album, then press the button (
).
Hint
To return to the music playback screen during this operation, press the button ( ).
Note
Cover art appears only when a cover art image is registered to the album or song.
Cover art in some formats may not be displayed on your Walkman.
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Deleting songs
To delete songs from your Walkman, use the software on your computer that you used to
transfer the songs. If you used Windows Explorer to transfer the songs, use Windows
Explorer to delete them. If you used the Finder on a Mac to transfer the songs, use the
Finder on a Mac to delete the songs.
Hint
Sample music is pre-installed on your Walkman. If you want to delete it, use the
software.
Note
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized
by your Walkman.
Related Topic
Deleting content from your Walkman using Music Center for PC
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Shuffle playback
Play songs in the playback range in random order.
1. On the music playback screen, display the option menu and select [Play Mode] -
[Shuffle] or [Shuffle & Repeat].
Note
To play all songs on your Walkman in random order, play the songs from [Music] -
[All Songs].
Related Topic
Playing music
How to use the option menu
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Repeat playback
Play songs within a playback range repeatedly.
1. On the music playback screen, display the option menu and select [Play Mode] -
desired setting.
Note
To play all songs on your Walkman repeatedly, play the songs from [Music] - [All
Songs].
Related Topic
Playing music
How to use the option menu
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Customizing sound quality settings
You can use various functions to set the desired sound quality.
1. From the Home menu, select [Settings].
2. Select [Music Settings] - desired function - desired setting.
Bass Boost function
You can increase the level of the bass (low) sound range.
Equalizer function
You can set the sound quality according to the music genre. You can also preset your
equalizer settings as a custom setting.
Hint
You can also set some sound quality items from the option menu in the music playback
screen.
Note
The [Equalizer] setting is not applied if [Bass Boost] is turned on.
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Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
1. In the music playback screen, display the option menu and select [Equalizer] -
[Custom].
2. Press the button ( ) to select the frequency range setting, and press the button ( )
to adjust the setting level.
3. Press the button ( ) to confirm.
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Preparing photos
You need to transfer photo content onto your Walkman from your computer in order to
view photos on the Walkman. For a Mac computer, you can use Content Transfer to
transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the
Mac Finder.
Related Topic
Connecting to a computer
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring content using Music Center for PC
Transferring content using Content Transfer
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Viewing photos
You can view photos that you have transferred onto your Walkman. The Walkman uses
landscape display when viewing photos.
1. From the Home menu, select [Photos].
2. Select the desired search method, then browse the list until the photo you want to
select appears.
3. Select the desired photo.
Hint
Playback of songs continues while searching for photos in the photo screen, photo
folder or photo list screen.
Note
If a photo is too large or the data is corrupted, is displayed and the photo cannot be
displayed.
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Browsing the photo screen
The following information is shown on the photo screen.
1. Information area
The Slide Show playback status, repeat status, current photo number, total number of
photos, remaining battery power, etc. are displayed for several seconds.
2. Photo file name
3. Shooting date
Hint
These indications disappear after a while. They will appear again with button
operations.
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Operations on the photo screen
You can use the following operations in the photo screen. Your Walkman uses landscape
display when viewing photos.
Display the previous or next photo
Press the button ( ).
Scroll through the previous or next photos
Press and hold the button ( ).
Return to the list screen
Press the button ( ).
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Browsing photos using the Slide Show function
You can watch series of photos stored in your Walkman using the Slide Show function.
1. From the Home menu, select [Photos].
2. Select a folder that contains photos you want to view, and then select a photo to start
playback.
3. Press the button ( ).
All photos in the selected folder will be played.
Hint
You can also start the Slide Show by performing one of the following operations.
Press and hold the button ( ) while a folder is selected. All photos in the selected folder will be
played.
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Select [Begin slide show] from the option menu while a photo list (thumbnail view) is displayed.
Press and hold the button ( ) while [All Photos] is selected and a list of folders is displayed. All
photos stored in your Walkman will be played.
To stop the Slide Show, press the button ( ) again.
You can also repeatedly play the Slide Show.
Related Topic
Playing the Slide Show repeatedly
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Deleting photos
To delete photos from your Walkman, use the software on your computer that you used to
transfer the photos. If you used Windows Explorer to transfer the photos, use Windows
Explorer to delete them. If you used the Finder on a Mac to transfer the photos, use the
Finder on a Mac to delete them.
Hint
Do not delete or rename the “PICTURE” folder or DCIM folder. Otherwise, photos may
not be recognized by your Walkman.
Related Topic
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Content Transfer
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Changing the photo information display setting
You can set your Walkman to display or not display photo information while playing back
photos.
1. From the Home menu, select [Settings].
2. Select [Photo Settings] - [Display] - desired setting.
On :
Photo information is displayed for every photo you view. It automatically disappears
after 3 seconds of no user operation and reappears when you press a button ( ).
Off:
Photo information is not displayed. It appears when you press a button ( ) but
disappears automatically after 3 seconds of no user operation.
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Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
1. From the Home menu, select [Settings].
2. Select [Photo Settings] - [Slide Show Repeat] - desired setting.
Related Topic
Browsing photos using the Slide Show function
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Listening to FM radio
Listen to FM radio on your Walkman. You cannot listen to FM radio without connecting
headphones as the cord of the headphones works as the antenna. Extend the cord as long
as possible.
1. From the Home menu, select [FM Radio].
2. Press the button ( ) to select the desired frequency.
To turn off FM radio, press the button ( ).
Note
The sound quality settings are not applied while listening to FM radio.
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FM radio operations
The following operations are available on the FM radio screen. You cannot listen to FM
radio without connecting headphones as the cord of the headphones works as the
antenna. Extend the cord as long as possible.
To select the previous or next frequency
Press the button ( ).
To select the previous or next receivable station
Press and hold the button ( ). Searching starts and stops at a receivable broadcast
station.
To select the previous or next preset number
Press the button ( ).
Hint
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Preset numbers can only be used to select a broadcast station if one or more broadcast
stations are saved as preset. Preset the receivable broadcast stations in advance.
If the reception sensitivity is too strong and causes many unwanted broadcast stations
to be received while searching, change the scan sensitivity setting.
Related Topic
Browsing the FM radio screen
Listening to FM radio
Presetting broadcast stations automatically
Presetting broadcast stations manually
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
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Presetting broadcast stations automatically
You can use [Auto Preset] to automatically search for and preset broadcast stations that
can be received in your area.
1. In the FM radio screen, display the option menu and select [Auto Preset] - [Yes].
Receivable broadcast stations will be preset in order of frequency (low to high).
Hint
If the reception sensitivity is too strong and causes many unwanted broadcast stations
to be received while searching, set the scan sensitivity to [Low].
You can preset up to 30 stations.
Note
Using [Auto Preset] clears all saved presets.
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Presetting broadcast stations manually
You can manually preset receivable broadcast stations.
1. In the FM radio screen, select the frequency you want to save to preset.
The preset numbers are rearranged in order of frequency (low to high).
2. Display the option menu and select [Save to Preset].
Hint
You can preset up to 30 stations.
Related Topic
Listening to FM radio
How to use the option menu
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Deleting preset broadcast stations
You can delete preset broadcast stations.
1. On the FM radio screen, select the preset number of the frequency you want to delete
from preset.
2. Display the option menu and select [Delete from Preset].
Related Topic
Listening to FM radio
How to use the option menu
Presetting broadcast stations automatically
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Changing the FM radio scan sensitivity
Sometimes the reception sensitivity may be too strong when receiving an FM radio
broadcast station, causing many unwanted broadcast stations to be received. In such
cases, set the scan sensitivity to low.
1. On the FM radio screen, display the option menu and select [Scan Sensitivity] -
desired setting.
Related Topic
Listening to FM radio
Presetting broadcast stations automatically
How to use the option menu
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Setting monaural/auto for FM radio
If noise occurs during FM reception, set [Mono/Auto] to [Mono]. If you set it to [Auto],
stereo or monaural is selected automatically, depending on reception conditions.
1. In the FM radio screen, display the option menu and select [Mono/Auto] - desired
setting.
Related Topic
Listening to FM radio
FM radio operations
How to use the option menu
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Setting the sleep timer
You can change the set time for the sleep timer.
1. From the Home menu, select [Settings].
2. Select [Sleep Timer Settings] - desired setting.
After setting the sleep timer, appears in the information area.
Note
The sleep timer will not be activated in the following situations.
While using [Auto Preset] for the FM radio
If the power of your Walkman is turned off before the sleep timer is activated
When your Walkman is connected to a computer via USB
While formatting the memory of your Walkman
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Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume. This
prevents the volume from getting too high and disturbing others, causing discomfort to
your ears, or preventing you from hearing sounds around you, and it allows you to listen at
a more comfortable volume.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [AVLS (Volume Limit)] - [On].
Related Topic
Volume operation (Only for countries/areas complying with European Directives)
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Setting the operation sound
You can turn the operation sounds of your Walkman on or off.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Beep Settings] - desired setting.
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Setting the screen off timer
You can set the time after which the screen is turned off when there are no operations.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Screen Off Timer] - desired setting.
Note
The screen does not turn off in the following situations:
While accessing, creating or restoring databases
While scanning FM radio broadcast stations
While presetting FM radio broadcast stations automatically
While playing back a Slide Show
The screen brightness is lowered while your Walkman is connected to a computer.
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Adjusting the screen brightness
You can set the display brightness to one of five levels.
1. From the Home menu, select [Settings].
2. Select [Common Settings] - [Brightness] - desired setting.
Hint
Regardless of the brightness setting, the brightness of the screen may be low while
connecting to a computer and charging.
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Notes on handling your Walkman
Warning
Be sure not to short-circuit the terminals of your Walkman with metallic objects.
Do not spill water on your Walkman or allow any foreign object to enter it. This may
cause fire or electric shock. If this occurs, turn off the Walkman immediately, disconnect
the Walkman from your computer, and consult your nearest Sony dealer or Sony
Service Center.
Do not place your Walkman in fire.
Do not take apart or modify your Walkman. Doing so can result in electric shock.
Consult your nearest Sony dealer or Sony Service Center for exchange of rechargeable
batteries, internal checks, or repair.
Do not put any heavy object on top of your Walkman or apply a strong shock to it.
This may cause malfunction or damage.
The following descriptions are important for using your Walkman. Be sure to follow the
instructions below.
Charging time differs depending on battery usage conditions.
If the battery life is reduced to about half of its normal life even if sufficiently charged, it
has probably worn out. Please contact your nearest Sony dealer.
Do not touch the rechargeable battery with bare hands if it is leaking. Consult your
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nearest Sony dealer if the battery has leaked as battery liquid may remain in your
Walkman. If the liquid gets into your eyes, do not rub your eyes as this may lead to
blindness. Wash out your eyes with clean water and consult a doctor.
If the liquid gets onto your body or clothes, wash it off immediately. Failure to do so may
cause burns or injury. Consult a doctor if you are burned or injured by the liquid from the
battery.
Heat may build up in your Walkman while charging if it is used for an extended period of
time.
Note that condensation may form temporarily in cases such as when your Walkman is
moved quickly from a low-temperature environment to a high-temperature environment,
or used in a room where a heater has just been turned on. Condensation is a
phenomenon where moisture in the air adheres to surfaces such as metal panels and
then changes to liquid. If condensation forms in the Walkman, leave it turned off until
the condensation disappears. If you use the Walkman with condensation present, a
malfunction may result.
If you use your Walkman in a cold location, images may appear with black bands
around them. This is not a malfunction of the Walkman.
If your Walkman causes interference to radio or television reception, turn the Walkman
off and move it away from the radio or television.
Mild tingling may be felt on your ears in particularly dry air conditions. This is a result of
static electricity accumulated in the body, and it is not a malfunction of your Walkman.
This effect can be minimized by wearing clothes made from natural materials.
When using a strap (not supplied), be careful to avoid catching it on objects you pass
by.
Also, be careful not to swing your Walkman by the strap to avoid bumping people.
Refrain from using your Walkman as is requested by in-flight announcements during
takeoff or landing in an aircraft.
If you see lightning or hear thunder, take off the headphones immediately and refrain
from using your Walkman.
If you experience an allergic reaction while using headphones of a Walkman model
supplied with headphones, stop using it immediately and contact a doctor.
Never use your Walkman where it will be subjected to extreme light, temperatures,
humidity or vibration. For example, never leave the Walkman in a car parked in the sun
or in direct sunlight. It may become discolored, distorted or damaged.
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Do not leave your Walkman in a place subject to excessive dust.
Do not leave your Walkman on an unstable surface or in an inclined position.
When unplugging the headphones from your Walkman, make sure to hold the
headphone plug. Pulling by the headphone cord itself may damage it.
Do not apply strong force to the surface of the display. This may cause a distortion in
colors or brightness, or it may cause a malfunction of the display.
Be sure to follow the precautions below when using your Walkman. Failure to do so
may warp the casing or cause the Walkman to malfunction.
Do not sit down with your Walkman in your back pocket.
Do not put your Walkman in a bag with the headphones/earphones cord wrapped around it and
subject the bag to strong impact.
Do not expose your Walkman to water. The Walkman is not waterproof. Be sure to
follow the precautions below.
Be careful not to drop your Walkman into a sink or other container filled with water.
Do not use your Walkman in humid locations or wet weather such as rain or snow.
Do not get your Walkman wet.
If you touch your Walkman with wet hands or put the Walkman in a damp article of clothing, the
Walkman may get wet, which may cause a malfunction.
Sample data is pre-installed on your Walkman.
Sample data is not installed in some countries/regions.
If you delete the sample data, you cannot restore it, and we will not supply any
replacement data.
Sony is not responsible for incomplete recording/downloading or damaged data due to
problems with your Walkman or computer.
Notes on storing lithium-ion rechargeable batteries
A lithium-ion rechargeable battery is built into your Walkman. When you store it for a long
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period of time, be sure to follow the storage instructions below.
Leaving a charged battery unused for a long period of time causes deterioration of the
battery and results in a decrease of battery capacity. The deterioration is more severe
when the battery is stored with a full charge, and is accelerated by prolonged exposure
to heat such as when leaving your Walkman in a car while connected to the power port.
Store the Walkman at temperatures below 35 °C (95 ºF). Charging or discharging the
battery to approximately 50 % of capacity before storing is also recommended.
The battery deteriorates when left in a depleted condition. Charge the battery to
approximately 50 % of capacity at least once every six to twelve months to prevent
deterioration.
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Notes on headphones
Road safety
Avoid listening with your headphones in situations where hearing must not be impaired.
Preventing hearing damage
Avoid using the headphones at a high volume. Hearing experts advise against continuous,
loud, and extended play. If you experience a ringing in your ears, reduce the volume or
discontinue use.
Do not turn the volume up high all at once, especially when using headphones. Turn up
the volume gradually to avoid excessive levels hurting your ears.
Consideration for others
Keep the volume at a moderate level. This will allow you to hear outside sounds and to be
considerate to the people around you.
About the in-ear headphones
The earbuds seal your ears. Therefore, be aware that there is a risk of damage to your
ears or eardrums if strong pressure is applied to the earbuds or the earbuds are suddenly
removed from your ears. After use, be sure to take the earbuds off your ears gently.
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Notes on the software
Copyright laws prohibit reproducing the software or the manual accompanying it, in
whole or in part, or renting the software without the permission of the copyright holder.
In no event will Sony be liable for any financial damage or loss of profits, including
claims made by third parties, arising out of the use of the supplied software.
The supplied software cannot be used with equipment other than that to which it is
designated.
Please note that, due to continued efforts to improve quality, the software specifications
may be changed without notice.
Operation of your Walkman with software other than that supplied is not covered by the
warranty.
The explanations in this manual assume that you are familiar with the basic operations
of your computer.
For details on the use of your computer and operating system, please refer to the
respective manuals.
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Maintenance of your Walkman
Clean your Walkman with a soft cloth, such as a cleaning cloth for eyeglasses.
If the headphone plug is dirty, it may cause noise or sound skipping. To enjoy listening
with good sound, wipe the headphone plug occasionally with a soft dry cloth.
Should your Walkman become excessively dirty, clean it with a soft cloth slightly
moistened with water or mild detergent solution, being careful not to allow water to get
inside the Walkman and headphones.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or
benzene as doing so may damage the surface of your Walkman.
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Customer support website
If you have any questions or issues with your Walkman, or would like information on
compatible items with the Walkman, visit one of the following websites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
English
http://www.sony.ca/ElectronicsSupport/
French
http://www.sony.ca/ElectronicsSupport/
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in Europe:
http://www.sony.eu/dna/wm/
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For customers in Asia/Oceania/Middle East/Africa:
English
http://www.sony-asia.com/support
Korean
https://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinese
http://service.sony.com.cn/KB/
Traditional Chinese
http://service.sony.com.tw/
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
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Specifications
Display
Size/resolution
1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors
Panel type
TFT color display with white LED-backlight
Interface
USB
Hi-Speed USB (USB 2.0 compliant)
micro USB
Headphone
Stereo mini-jack
FM radio
FM Frequency range
87.5 MHz to 108.0 MHz
Antenna
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Headphone cord antenna
Output (headphones)
Frequency
Frequency response
20 Hz to 20,000 Hz (when playing data file, single signal measurement)
Power Source
Built-in Rechargeable lithium-ion Battery
USB power (from a computer via a USB connector of the player)
Charging Time
USB-based charging
Approx. 120 minutes
Operating temperature
5 °C to 35 °C (41 ºF to 95 ºF)
Dimensions
w/h/d, projecting parts not included
42.4 mm × 92.0 mm × 9.1 mm (1 11/16 inches × 3 5/8 inches × 3/8 inches)
w/h/d
43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32 inches)
Mass
Approx. 39 g (1.4 oz)
Capacity (User available capacity)
NW-E393: 4 GB
NW-E394: 8 GB
NW-E395: 16 GB
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Battery life
The values shown below are the approximate battery life when content is played
continuously at the default settings.
Music
MP3 128 kbps: Approx. 35 Hrs
AAC 256 kbps: Approx. 34 Hrs
FM Radio
Approx. 12 Hrs
Note
Even if the player is turned off for an extended period, a small amount of battery power
is still consumed.
Battery life may vary depending on volume setting, conditions of use and ambient
temperature.
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Maximum recordable number of songs and time (Approx.)
The approximate times are based on the case in which you transfer or record only 4
minute songs.
Number
NW-E393 (4 GB)
MP3 128 kbps: 840 songs
AAC 256 kbps: 420 songs
NW-E394 (8 GB)
MP3 128 kbps: 1,800 songs
AAC 256 kbps: 900 songs
NW-E395 (16 GB)
MP3 128 kbps: 3,700 songs
AAC 256 kbps: 1,800 songs
Time
NW-E393 (4 GB)
MP3 128 kbps: 56 hr. 00 min.
AAC 256 kbps: 28 hr. 00 min.
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Supported formats
Music (Music player)
Audio Formats
MP3
Media File format: MP3 (MPEG-1 Layer3) file format
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1): 32, 44.1, 48 kHz
WMA (*2)
Media File format: ASF file format
File extension: .wma
Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1): 44.1 kHz
Linear PCM
Media File format: Wave-Riff file format
File extension: .wav
Bit rate: 1,411 kbps
Sampling frequency (*1): 44.1 kHz
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AAC (*3)
Media File format: MP4 file format
File extension: .mp4, .m4a, .3gp
Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)
Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Photo(*5)(Photo Viewer)
Photo Formats
JPEG
Media File format: Compatible with DCF 2.0/Exif 2.21 file format
File extension: .jpg
Profile : Baseline Profile
Number of pixels: Max. 2,048 × 2,048 pixels (4,194,304 pixels)
(*1)
Sampling frequency may not correspond to all encoders.
(*2)
Copyright protected WMA files cannot be played back.
(*3)
Copyright protected AAC-LC files cannot be played back.
(*4)
Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling
frequency.
(*5)
Some photo files cannot be played back, depending on their file formats.
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System requirements
Computer
Windows® 10
Windows® 8.1
Windows® 7
Mac OS® X v10.6 or later
Pre-installed OS only supported.
[Compatibility mode] is not supported.
PC application for Windows
Music Center for PC application for Windows (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 400 MB or more of available space
PC application for Mac
Content Transfer for Mac application for Mac (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 30 MB or more of available space
Web browser: Internet Explorer 11 or later
Internet: Internet connection (for Gracenote® MusicID® service, podcast features, Store
access, or online help)
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Not supported by the following environments:
Personally constructed computers or operating systems
An environment that is an upgrade of the original manufacturer-installed operating
system
Multi-boot environment
We do not guarantee operation for all computers even if they meet the above System
Requirements.
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What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
Before restarting your Walkman, disconnect the Walkman from your computer and check
that no content such as music is being played back. Otherwise, the data may be damaged.
You can then restart the Walkman safely.
1. Check the topic on the issue in “Q&A.”
2. Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3. Press the button ( ) with a pen or paper clip, etc. to restart your Walkman.
4. Check information on the issue in the help of the software having problems.
5. Look up information on the issue on one of the customer support websites.
6. If the approaches listed above fail to resolve the issue, consult your nearest Sony
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Digital Music Player
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Your Walkman does not operate or the power does not turn on.
If you transfer a lot of content such as music to your Walkman at once, it will take time
to build the database on the Walkman. Therefore, it will take more than 1 minute until
the Walkman becomes operable again after you disconnect the Walkman from your
computer.
If the HOLD switch is set to the HOLD position, slide the switch to the opposite position.
If your Walkman contains moisture condensation, wait a few hours to let the Walkman
dry out.
If the remaining battery power is low or insufficient, charge the battery.
You cannot operate your Walkman while it is connected to a computer. Disconnect the
Walkman from the computer.
If your Walkman still does not operate after charging the battery, press the RESTART
button with a pen or a paper clip, etc., to restart the Walkman.
Related Topic
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Your Walkman does not work properly.
Your Walkman may not work properly if the USB device (e.g. computer) to which it is
connected is turned on or off without disconnecting the Walkman.
Restart your Walkman by pressing the RESTART button with a pen or a paper clip, etc.
Related Topic
Restarting your Walkman
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You want your Walkman screen to stay on longer before it turns off automatically.
You can set the screen off timer settings in [Screen Off Timer].
Related Topic
Setting the screen off timer
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A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed
in the washing machine.
If you spill a drink on your Walkman or wash it in a washing machine, liquid may get
inside the Walkman. Stop using the Walkman immediately and consult your nearest
Sony dealer.
Related Topic
Customer support website
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You want to back up the content such as music stored on your Walkman.
Connect to a computer and copy the files onto the computer.
If you have already deleted content transferred to your Walkman from Music Center for
PC, transfer the content from the Walkman to Music Center for PC again.
Related Topic
Connecting to a computer
Transferring content using Music Center for PC
Transferring content using Explorer
Transferring content using the Finder
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Digital Music Player
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You want to find the product name (model name) of your Walkman.
The model name is the alphabetical name starting with NW that is printed on the back
of your Walkman. If the Walkman is inside a case, you need to remove it from the case
to find the name.
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An alarm (beep) is heard and the message [Check the volume level] is displayed.
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears
when you turn the volume up to a level that is harmful for your ears for the first time.
You can cancel the alarm and warning by pressing any button.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that
the volume is set to a level that is harmful for your ears. When this happens, the volume
is turned down automatically.
Related Topic
Volume operation (Only for countries/areas complying with European Directives)
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Digital Music Player
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There is no sound.
Check that the volume level is not set to zero.
Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired
if the headphones are not connected properly. Insert the plug until it clicks into place.
If the plug is dirty, wipe it clean with a soft dry cloth.
If the problem persists after performing the remedies above, use a pen or paper clip,
etc., to press the RESTART button and restart your Walkman.
Related Topic
Parts and controls
Playing music
Restarting your Walkman
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Content such as music suddenly stops during playback.
The remaining battery power is low or the battery has run out.
The content may not be supported on your Walkman. Select and play other content.
Related Topic
Supported formats
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Noise is generated.
If using your Walkman near a device that emits radio waves such as a mobile phone,
move the Walkman away from the device.
The content such as music on your Walkman may be corrupted. Connect the Walkman
to a Windows computer and use Music Center for PC or Windows Explorer to delete the
content in which the noise occurred from the Walkman. If you use a Mac computer, use
the Finder to delete the corrupted content. After you have deleted the corrupted content,
transfer the content from the computer to the Walkman again. Do not perform any other
tasks on the computer while transferring content to the Walkman. Doing so may cause
the content to be corrupted.
If the plug is dirty, wipe it clean with a soft, dry cloth.
Related Topic
Deleting content from your Walkman using Music Center for PC
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Deleting content from your Walkman using the Finder
Deleting content from your Walkman using Explorer
Transferring content using Music Center for PC
Transferring content using Explorer
Transferring content using Content Transfer
Transferring content using the Finder
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Volume cannot be turned up, or the volume remains low when the playback volume is
turned up.
If the HOLD switch is in the HOLD position, slide it to the opposite position.
If the AVLS (Volume Limit) setting is activated, deactivate it.
Related Topic
Parts and controls
Limiting the volume
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Sound can only be heard from one side of the headphones.
Sound will not be output properly if the plug is not inserted correctly into the jack. Insert
the headphone plug until it clicks into place.
Wires inside the headphone cable may be broken due to unnecessary force, etc. being
applied to the cable. If this occurs while using the supplied headphones with a Walkman
model supplied with headphones, contact your nearest Sony dealer for repairs.
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Sound is interrupted or skips.
The sound may be interrupted or skip depending on the environment where your
Walkman is used or the settings of the Walkman.
Following the procedures below may reduce the amount of skipping or interruptions.
Set all sound quality settings to off.
Related Topic
Customizing sound quality settings
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The sound effect settings do not seem to have any effect.
Sound effect settings are not applied in the following cases.
While listening to FM radio
Related Topic
Listening to FM radio
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You cannot charge your Walkman.
The battery cannot be charged while is displayed because the protection function is
engaged. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41
ºF to 95 ºF).
You need to turn the computer power on in order to charge your Walkman. Check
whether the computer is in standby (sleep) or hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your Walkman, and
then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer when using a
USB hub. Connect the Walkman directly to a USB connector on your computer.
Check whether the operating system and operating system version installed on the
computer are compatible with your Walkman.
The battery may have deteriorated if you have not used your Walkman for more than a
year. Contact your nearest Sony dealer.
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press
the RESTART button and restart your Walkman, and then connect again using USB.
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How long is the life of the built-in rechargeable battery?
This will differ depending on the environment where your Walkman is used, but on
average the built-in rechargeable battery can be charged approximately 500 times. The
battery life becomes shorter and capacity is reduced as a result of the number of times
it is recharged or used, and the environment in which it is used. When the usable
battery life is half the usual time even when the battery is fully charged, the battery
should be replaced.
Consult your nearest Sony dealer for more details on the life of the built-in battery.
Related Topic
Customer support website
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The rechargeable battery needs to be replaced.
To replace rechargeable batteries, your Walkman needs to be taken apart
professionally. Do not take apart the Walkman by yourself.
Consult your nearest Sony dealer or Sony Service Center for replacement of
rechargeable batteries.
Related Topic
Customer support website
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The battery life is short.
If your Walkman is used in an environment where the temperature is below 5 °C (41
ºF), the battery life becomes shorter due to characteristics of the battery. This is not a
malfunction.
Charge the battery until it is full.
You can preserve the battery life and get more use from each charge by changing your
Walkman settings and managing the power appropriately.
Depending on the environment in which your Walkman is used, the battery may
deteriorate if it is not used for over a year. Contact your nearest Sony dealer.
If the usable battery life is half that when new even after sufficiently charging the
battery, your battery may have deteriorated. Contact your nearest Sony dealer.
Related Topic
Charging the battery
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The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used the Walkman for
a long time, it may take a few minutes to be recognized by the computer. Check that the
computer recognizes the Walkman after you have connected it to the computer for
about 10 minutes.
Make sure that the USB connection to the computer is made properly and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub. Connect the
Walkman directly to the USB connector on your computer.
If the approaches listed above fail to resolve the issue, press the RESTART button with
a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection
again.
Related Topic
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Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The
player cannot be operated.] remains displayed on your Walkman screen.
When using Windows 7, Windows 8.1 or Windows 10, the Walkman screen remains as
[Connected USB. The player cannot be operated.]. This is not a problem provided that
the "Safely Remove Hardware" operation is complete. Disconnect your Walkman from
the computer.
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You cannot install software to your computer.
If other software is running, it may interfere with the installation. Be sure to quit all other
software before installing this software. Particularly, be sure to disconnect from the
Internet and quit security software as it can put a heavy load on the computer.
There may not be enough free space on the hard drive. Check the amount of free hard
drive space required to install the software, and then delete any unnecessary files.
With a Windows computer, you may not be able to install the software if your account
does not have administrator privileges or if you have not logged in as a computer
administrator. Log in using an account with administrator privileges or as the computer's
administrator. Furthermore, if two-byte characters are used in the user name, create a
new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the install screen,
making the install process seem stopped. Press and hold the “Alt” key while pressing
the “Tab” key several times. When the dialog is displayed, follow the instructions in the
dialog box.
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The progress bar on the install screen does not proceed while installing the software.
Wait until the installation is completed, because it is progressing properly. Installation
may take 30 minutes or more depending on the computer used.
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Your Walkman is not recognized by Music Center for PC.
Your Walkman may not be recognized by the computer. Disconnect the Walkman from
the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to re-install the
software. The imported data will remain untouched.
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press
the RESTART button and restart your Walkman, and then connect again via USB.
Related Topic
Connecting to a computer
Installing Music Center for PC
Restarting your Walkman
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Digital Music Player
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Content such as music cannot be transferred from the computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub. Connect directly to the
USB connector on your computer.
The version of the installed Music Center for PC may not be the latest. Install the latest
version via the Internet.
There is not enough free space in your Walkman, or the number of files has exceeded
the maximum number of transferable files. Delete any unnecessary content to increase
free space. For details on the number of files recordable, see the following.
“Maximum recordable number of songs and time (Approx.)”
Songs with a limited playing period or playing count may not be transferred due to
restrictions set by copyright holders. For details on the settings of each audio file,
contact the distributor.
Some of the content on your Walkman may be damaged. Copy the content that you
need onto the computer and initialize (format) the Walkman.
If the software is not compatible with your Walkman, install compatible software and use
the compatible software to transfer content.
You may be attempting to transfer corrupted content. Delete the content that cannot be
transferred from the computer, and import this content to the computer again. Do not
perform any other tasks on the computer when transferring content to your computer.
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Doing so may cause the content to be corrupted.
You may be attempting to transfer a file that is not in playable format. See “Supported
formats.”
Transferring may be stopped due to noise such as static electricity accumulated in the
computer. This happens to protect data. Disconnect your Walkman, and then reconnect
it.
Related Topic
Connecting to a computer
Installing Music Center for PC
Maximum recordable number of songs and time (Approx.)
Formatting memory
Supported formats
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You cannot play content such as music transferred to your Walkman.
If the remaining battery power is low or insufficient, charge the battery. If your Walkman
still does not operate after charging the battery, press the RESTART button with a pen
or a paper clip, etc. to restart the Walkman.
The data hierarchy levels of the content such as music transferred by drag-and-drop
may not be correct. Place them in the appropriate folder and hierarchy.
Transferred files are not in a playable format. See “Supported formats” for details on
playable formats.
When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder
of your Walkman.
The transferred content may be damaged. When you transfer content, make sure that
no other tasks are running on your computer until transferring is completed. Otherwise,
the content may be damaged. Delete the unplayable content from your Walkman and
transfer it again. If the Walkman is still unable to play the content, format the built-in
flash memory of the Walkman using the function of the Walkman and then transfer the
content again.
If you change the file names or location of the content such as music that was
transferred from your computer to your Walkman, the content may not be recognized by
the Walkman. Return it to the correct name and location.
If you have initialized (formatted) the built-in flash memory of your Walkman using
Windows Explorer, initialize (format) it again using the Walkman. If you have initialized
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(formatted) the Walkman using the Mac Finder, initialize (format) it again using the
Walkman.
Related Topic
Charging the battery
Restarting your Walkman
Transferring content using Explorer
Transferring content using the Finder
Supported formats
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Formatting memory
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Songs are not played back in the expected order.
If songs are being played back using shuffle, cancel shuffle to return to normal
playback.
When tracks are transferred from the computer using drag-and-drop, the track order
may be different from the album track order. Create a playlist using software on your
computer and transfer the playlist to your Walkman. For details on playlists, refer to the
help of the software you are using.
If you want to play songs in an album repeatedly, play the song by selecting [Music] -
[Album] from the Home menu, then display the option menu and select [Play Mode] -
[Repeat].
Related Topic
Shuffle playback
Transferring content using Music Center for PC
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Digital Music Player
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Playback progresses to the next album when repeat playback is set.
If you want to play songs in an album repeatedly, play the song by selecting [Music] -
[Album] from the Home menu, then display the option menu and select [Play Mode] -
[Repeat].
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Digital Music Player
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Songs are only played within a limited range such as within one album.
If you want to play all the songs on your Walkman, select a song from [Music] - [All
Songs].
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Digital Music Player
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Songs are not displayed in the order they were transferred in.
Songs are not displayed in the order they were transferred in. To transfer songs in a
specific order, create a playlist using software on your computer and transfer the playlist
to your Walkman. For details on playlists, refer to the help of the software you are using.
Related Topic
Transferring content using Music Center for PC
Transferring content using Content Transfer
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Digital Music Player
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The content such as music is displayed repeatedly.
Content is displayed repeatedly when you transfer content using 2 or more software
programs, for example when you transferred content using Music Center for PC and
then transferred the same content using software other than Music Center for PC.
When you import a compilation album using Music Center for PC, it may be imported as
multiple albums. If this happens, edit the data using Music Center for PC so that they
are put together as an album, and then transfer it to your Walkman again. For details on
how to edit, refer to the help of Music Center for PC.
Content may be duplicated if content with the same name is managed in different file
formats. Delete any content in unnecessary file formats.
Related Topic
Transferring content using Music Center for PC
Transferring content using Content Transfer
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Digital Music Player
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Thumbnails such as cover art are not displayed.
Register the cover art in Music Center for PC or iTunes. Cover art may not be displayed
for songs transferred from Windows Explorer or the Mac Finder.
If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot
be displayed.
To attach cover art to a song that has already been transferred to your Walkman, delete
the music content from the Walkman, add the cover art to the content on your
computer, and then transfer the content to the Walkman again.
Related Topic
Transferring content using Music Center for PC
Transferring content using Content Transfer
Transferring content using Explorer
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Digital Music Player
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[ □ ] is displayed in the screen.
Some types of characters and symbols may not be displayed correctly on your
Walkman in the following cases:
A language that is not supported by your Walkman is used in the text.
User-defined characters or special symbols are used in the text.
Replace the characters of the content that has been transferred to your Walkman using
software with displayable characters in the software and transfer the content to the
Walkman again.
Related Topic
Transferring content using Music Center for PC
Transferring content using Content Transfer
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Digital Music Player
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[Unknown] is displayed for the album name or artist name.
Information such as the album or artist name is not contained in the data. You can add
an album or artist name to content such as music transferred using software and
transfer the content to your Walkman again.
Information such as the song title, album or artist name cannot be added to WAV files
due to the file specifications.
Related Topic
Transferring content using Music Center for PC
Transferring content using Content Transfer
Supported formats
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Digital Music Player
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You cannot delete content such as music using the Walkman functions.
You cannot delete the sample data installed at the factory on your Walkman using the
Walkman functions. You also cannot delete content transferred using software such as
Music Center for PC or iTunes by using the function on the Walkman. Delete them
using the software that you used to transfer them.
You cannot delete content transferred using Windows Explorer by using the function on
your Walkman. Delete the content using Windows Explorer.
You cannot delete content transferred using the Finder by using the function on the
Walkman. Delete the content using the Finder.
Related Topic
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
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Digital Music Player
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You cannot hear FM radio broadcasts.
The headphone cord functions as an antenna. FM broadcasts cannot be received when
the headphones are not connected.
The received station may not be fully tuned in. Fully tune in to a station for the best
reception.
Related Topic
Listening to FM radio
FM radio operations
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There is a lot of noise in an FM radio broadcast and the sound quality is poor.
The FM signal may be weak inside a building or vehicle. Listen to the FM broadcast
near a window if the signal is weak inside a building or vehicle.
The headphone cord functions as an antenna. Extend the headphone cord as far as
possible.
When [Mono/Auto] is set to [Auto], the reception sensitivity is set automatically
according to the reception status. Set [Mono/Auto] to [Mono].
Related Topic
Setting monaural/auto for FM radio
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Digital Music Player
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Your Walkman gets warm.
Depending on the way you use your Walkman, the Walkman may become warm while
the battery is being charged or the Walkman is performing intensive data processing.
This is not a malfunction.
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Message list
[System software update failed.] is displayed.
The update of the system software failed to be completed.
Follow the instructions displayed on your computer to retry updating the system software.
[Check the volume level] is displayed.
An alarm (beep) and a warning [Check the volume level] are used to protect your ears
when you turn the volume up to a level that is harmful to your ears for the first time. You
can cancel the alarm and warning by pressing any button.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat for every 20 cumulative hours
that the volume is set to a level that is harmful for your ears. When this happens, the
volume is turned down automatically.
Related Topic
Updating the system software of your Walkman
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