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Dust escapes
from vacuum.
Dust cup is not installed correctly.
Position dust cup correctly and snap firmly in
place.
HEPA media exhaust filter is
installed incorrectly.
Check exhaust filter for correct installation.
Follow instructions on page 21.
Foam filter, felt filter or HEPA
media exhaust filter is worn or
broken.
Check and replace the foam filter, felt filter
or the HEPA media exhaust filter. To purchase
parts, call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Brushroll does not
turn.
Handle is in fully upright position. Move handle from the fully upright position.
Select the wrong mode.
Press the switch to the “II” position to start the
brushroll.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 16.
Brushroll is not installed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is not routed correctly.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The belt is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fault in PCB section of the
motorized nozzle.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Overheat protector of the
motorized nozzle is activated.
Wait the motorized nozzle to cool down, and
then restart.
Airflow restricted
with attachments
in use; sound
changes.
Exhaust filter cover is installed
incorrectly.
Position exhaust filter cover correctly and snap
firmly into place. Follow instructions on page
21.
Air path is blocked.
Check for and remove any clogs and clean the
air path. Follow instructions on page 22-23.
Attachments in use restrict air flow.
Check attachments for fuzz, lint, pet hair or
other debris.
Vacuum turns off
on its own.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Thermal protector is activated.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust cup. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Brushroll status
indicator emits
red.
There is a jam in the brushroll area.
Turn off and unplug the vacuum. Remove any
blockages in the brushroll. See page 16.
The brushroll is worn or broken.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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TROUBLESHOOTING
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