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PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
won’t run.
Unplugged at wall outlet.
Plug in firmly, press the On/Off switch to “I”
or “II” position.
The On/Off switch is not pressed
to start the vacuum cleaner.
Press the On/Off switch to “I” or “II” position.
Defective wall outlet.
Check with a good appliance or lamp. Be sure
the power cord plug is fully plugged into a
good wall outlet.
The vacuum body is overheated.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Poor job of dirt
pick-up.
The hose and attachments are
not installed correctly.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
Dust cup is not installed correctly.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
Full or clogged dust cup.
Empty the dust cup (page 18-19).
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Check and remove all clogs. Follow instructions
on page 22-23.
Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 16-17.
The foam filter, felt filter or HEPA
media exhaust filter needs to be
cleaned or replaced.
Clean or replace the foam filter, felt filter or
HEPA media exhaust filter. Follow the foam
filter and felt filter cleaning or HEPA media
exhaust filter cleaning instructions on page
20-21.
The flexible hose is worn.
Replace the hose assembly. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
The connection hose is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The brushroll is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
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