P PA 0 0 -113 2 6
Big Cat Door
Please read this entire guide before beginning.
Installation Guide
2 Customer Care Center +1 (800) 732-2677
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
• When children are present in the home, it is important to consider the pet door during child
proong activities, the pet door may be misused by a child resulting in the child accessing
potential hazards that may be on the other side of the pet door. Purchasers/Homeowners with
swimming pools should ensure that the pet door is monitored at all times and that the swimming
pool has adequate barriers to entry. If a new hazard is created inside or outside of your home,
which may be accessed through the pet door, Radio Systems
®
Corporation recommends that
you properly guard access to the hazard or remove the pet door. The closing panel or lock,
if applicable, is provided for aesthetic and energy efciency purposes and is not intended as
a security device. Radio Systems
®
Corporation will not be liable for unintended use and the
purchaser of this product accepts full responsibility for oversight of the opening it creates.
• Power Tools. Risk of severe injury; follow all safety instructions for power tools. Be sure to
always wear proper safety equipment.
• The user, prior to installation, must become familiar with all building codes that may affect the
installation of the pet door and determine, along with a licensed contractor, its suitability in a given
installation. This pet door is not a re door. It is important for the owner and contractor to consider
any risks that may be present inside or outside of the pet door, and any risks that may be created
by subsequent changes to your property and how they may relate to the existence and use,
including misuse of the pet door.
• Be sure to use heavy scissors for cutting the core covers.
• If cutting a metal surface, be aware of sharp edges to prevent injury.
• Keep these instructions with important papers; be sure to transfer these instructions to the
new owner of the property.
• If homeowner’s door or other application is not level, the pet door must be marked level to
swing properly.
• When applying cutting template there should be a minimum of 3” between the bottom and sides
of the door and the outer edge of the template to maintain the structural integrity of the door.
• Make sure there is nothing underneath the door where you will be drilling the holes or
cutting out opening.
• Use a manual screwdriver to tighten screws. Do not overtighten. Overtightening can warp
the pet door frame.
• It is not possible to cut holes in tempered or double pane glass except at the time of
manufacture. Consult a professional glazier or glass manufacturer to install the pet door in a
glass door or window.
petsafe.com 3
Thank you for choosing the PetSafe
®
brand. You and your pet deserve a companionship that
includes memorable moments and a shared understanding together. Our products and training
tools enhance the relationship between pets and their owners. If you have any questions about
our products or training your pet, please visit our website at www.petsafe.net or contact our
Customer Care Center at 1-800-732-2677.
To get the most protection out of your warranty, please register your product within 30 days
at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s
full warranty and should you ever need to call the Customer Care Center, we will be able to
help you faster. Most importantly, PetSafe
®
will never give or sell your valuable information to
anyone. Complete warranty information is available online at www.petsafe.net.
Table of Contents
Kit Includes ............................................................................................................ 4
Tools Needed ........................................................................................................ 4
Key Denitions ...................................................................................................... 5
Installation in Non-Glass Doors ......................................................................... 5
Determine Pet Door Location ............................................................................. 5
Prepare Door ...................................................................................................... 5
Cut Pet Door Opening ........................................................................................ 6
Fit Core Covers .................................................................................................. 7
Install Pet Door ................................................................................................... 8
Training Pet ........................................................................................................ 9
Installation in Glass Doors and Windows ....................................................... 10
Installation in Walls ........................................................................................... 11
4-Way Locking System ....................................................................................... 11
Replacement Parts and Accessories .................................................................. 12
Customer Care International ............................................................................... 12
Terms of Use and Limitation of Liability .............................................................. 12
Warranty .............................................................................................................. 12
4 Customer Care Center +1 (800) 732-2677
Kit Includes
Tools Needed
NOTE: The Big Cat Door can be installed in most doors and walls. Installation in thinner or thicker
applications may not require the plastic core covers and tunnel support. Additional skills, tools and
materials (such as wood framing and hardware) may be required. It is not possible to cut holes in
tempered or double pane glass except at the time of manufacture. Consult a professional glazier or
glass manufacturer to install the pet door in a glass door or window.
Cutting Template
Interior Frame
with flap and
4-way lock
Tunnel Support
Exterior Frame
Short Plastic Core Cover
Long Plastic Core Cover
Installation
Guide
Finishing Plugs
(8pcs.)
2
1
⁄
16
” (53mm)
Screws (4pcs.)
1
3
⁄
4
” (45mm)
Screws (4pcs.)
1
7
⁄
16
” (37mm)
Screws (4pcs.)
9
⁄
16
” (15mm)
Screws (4pcs.)
Screw Guides
(4pcs.)
Binder Posts
(4pcs.)
Jigsaw
Hammer
Drill
½” (13mm)
Drill Bit
Slotted & Phillips
Screwdrivers
Pencil
Masking or
Painter’s Tape
Scissors
Tape Measure
Level
Optional
•Duct Tape
•Caulk
Hacksaw
Safety
Equipment
petsafe.com 5
Key Definitions
Outer Frame Size: Overall pet door dimensions
Cut-Out Size: Dimensions of opening cut in homeowner’s door for proper t and pet door installation
Flap Opening Size: Usable ap size for pet to enter and exit through pet door
Interior Frame: Pet door frame on the inside of home; frame with ap and 4-way lock
Exterior Frame: Pet door frame on the outside of home
Plastic Core Covers: Plastic pieces that cover the cut-out or “core” of the homeowner’s door
4-Way Lock: Red knobs on sides of interior frame used to control the pet’s access to the pet door
Screw Guide: Plastic tube that helps guide the screw through the screw hole from the interior
frame to the exterior frame
Tunnel Support: U-shaped piece that holds the plastic core covers to create a tunnel between
the interior and exterior frames
Installation in Non-Glass Doors
Determine Pet Door Location
1A.
Measure and mark your pet’s shoulder height on the interior side
of door.
1B.
Determine location for the pet door. Draw a vertical center line
through the shoulder height line using a level.
If homeowner’s door or other application is
not level, the pet door must be marked level to
swing properly.
Prepare Door
2A.
Remove door by removing door hinge pins.
2B.
Place on a raised level surface such as saw horses. Place
interior side of door facing up.
Helpful Tip: Clamp down the door to prevent it from moving.
NOTE:
The Pet Door can be installed with the door hanging
based on your skill level.
Step 1
1A
1B
Step 2
2A
2B
6 Customer Care Center +1 (800) 732-2677
2C.
Cut out template for Non-Glass Doors. Match the
marked lines on the door with the shoulder and center lines on
the template. Tape template in place and trace template. Make
sure to trace underneath tape and connect the corners.
Remove the template and any excess tape from the door.
When applying cutting template there
should be a minimum of 3” between the
bottom and sides of the door and the outer
edge of the cutting template to maintain
the structural integrity of the door.
Cut Pet Door Opening
3A.
Drill ½” (13mm) holes in inside corners and center of bottom
curve of drawn template.
Helpful Tip: Use both hands to hold drill steady and straight at
a 90° angle.
3B.
Beginning in one of the holes just drilled, cut along the drawn
template lines. After cutting out the opening, you may need to
recut to square the opening. This is necessary for the pet door
frame to t correctly.
Helpful Tip: Apply masking or painter’s tape on bottom of
jigsaw and outer edges of drawn template to protect door
nish. Use a le to remove burrs after drilling and cutting to
make cutting and installation easier.
Helpful Tip: Use proper saw blade length and type according
to door thickness and material (for example a wood blade for a
wood door and a metal blade for a metal door). Cut slowly using
both hands to hold the saw steady and straight at a 90° angle.
This will help prevent the blade from cutting unevenly between
interior and exterior sides of the door.
Make sure there is nothing underneath the door where
you will be drilling the holes or cutting out opening.
2C
Step 3
3A
3B
petsafe.com 7
Fit Core Covers
4A.
Measure the thickest part (T) of your cut-out. Note this
measurement.
4B.
Depending on the thickness of your door, you may not need the
tunnel support and plastic core covers or the plastic core covers
may need to be trimmed for your installation. Use the “Plastic
Core Covers Cutting Guide” (Chart 1) to determine this. If you
are using the plastic core covers and tunnel support, go to Step
4C. If you are NOT using the plastic core covers and tunnel
support, go to Fit Check under Step 5.
4C.
Insert the long plastic core cover into channel of “U”-shaped
section of tunnel support. Insert the short plastic core cover
into channel of straight section of tunnel support.
4D.
Turn over assembled tunnel and insert plastic core covers
of assembled tunnel between frame posts and lip on ap
opening of exterior frame (frame without the ap). Tunnel
support should be facing up.
Optional:
Use duct tape in the corners of core covers to help
secure in place and to improve weather resistance.
Step 4
4A
4B
Plastic Core Covers Cutting Guide
Cut-Out
Thickness (T)
Plastic Core Cover
Cutting Instructions
3
⁄16˝ - ½˝
(5 mm -13 mm)
DO NOT use plastic core covers and
tunnel support. Go to Step 5.
½˝ - 1 ¾˝
(13 mm - 44 mm)
If cut-out thickness (T) does not line
up with a groove on the plastic core
cover, then cut to next groove that
is smaller than the cut-out thickness
(T). (See illustration 4B) Use tunnel
support. Cut and go to Step 4C.
1 ¾˝ - 2˝
(44 mm - 51 mm)
No cutting of plastic core covers is
needed. Use tunnel support. Go to
Step 4C.
Chart 1
4C
4D
8 Customer Care Center +1 (800) 732-2677
Install Pet Door
5A.
Optional:
If the door cut-out thickness (T) is 1” (25 mm) or more,
insert the screw guides into the screw holes on the backside of the
interior frame (frame with ap and 4-way lock). The screw guides
help guide the screws through the screw holes from the interior
frame to the exterior frame.
Fit
Check
Before putting away your jigsaw, place the interior frame
(frame with ap and 4-way lock) inside the cut-out and check the t.
Then place the exterior frame (with assembled tunnel if needed for
your installation) into the underside of the cut-out to check the t. If the frames do not t
inside the opening, you may need to recut opening before proceeding with installation.
5B.
Before installing the pet door, you need to determine which screw
length is needed for your installation. Depending on your door
thickness, the screws may need to be trimmed with a hacksaw
or screw cutter. If the screws are too long, the nishing plugs will
not t. Use the Screw Selection Guide (Chart 2) to select which
screw to use and if it needs to be trimmed for your installation. To
trim screw, insert binder post onto end of screw to protect thread.
Using the binder post as a guide, cut screw to correct length with
a hacksaw. After cutting to length, remove the binder post to clean
screw threads. Repeat process with remaining screws.
Step 5
Optional
5A
T+
5
∕
₁₆ "
(8mm)
5B
Screw Selection Guide
Screw Length Cut-Out Thickness (T) Trimming Instructions
9
⁄16˝ screw (15 mm)
3
⁄16˝ -
9
⁄16˝ (5 mm - 14 mm) No trimming needed.
1
7
⁄16˝ screw (37 mm)
9
⁄16˝ - 1
1
⁄16˝ (14 mm - 27 mm)
Trim screw to door thickness
(T) +
5
⁄16˝ (8 mm). (See
illustration 5B)
1
1
⁄16˝ - 1
7
⁄16˝ (27 mm - 36 mm) No trimming needed.
1
3
⁄4˝ screw (45 mm)
1
7
⁄16˝ - 1
11
⁄16˝ (36 mm - 43 mm) No trimming needed.
2
1
⁄16˝ screw (53 mm)
1
11
⁄16˝ - 2˝ (43 mm - 51 mm) No trimming needed.
petsafe.com 9
5C.
Place exterior frame (with assembled tunnel if needed for
your installation) into cut-out from underside of door. Next,
place interior frame into cut-out aligning with exterior
frame. Insert binder posts into screw holes in exterior
frame from underside of door. Hold binder post in place
and insert appropriate length screw into screw holes in
interior frame.
Helpful Tip: Use saw horses, table or other work
surface to hold exterior frame in position while installing
the pet door.
Helpful Tip: Look through screw holes to help align interior
and exterior frames.
5D.
Use a screwdriver to evenly tighten screws throughout frame.
After tightening screws, check to make sure ap swings freely
and moves back to the center to meet magnet on bottom of
interior frame. It may be necessary to adjust screws to make
sure frames cover cut-out and the ap swings freely.
Use a manual screwdriver to tighten screws.
Do not overtighten. Overtightening can warp
the pet door frame.
5E.
Insert nishing plugs into screw holes in interior and exterior
frames for a polished look.
Optional:
Caulk inside threshvold where frames, core
covers, and tunnel support meet for weather resistance.
Training Pet
6A.
Rehang your door and begin training your pet. It may help for
you to be on one side of the door and your pet on the other. Lift
or tape open ap and try to talk your pet through the pet door.
After your pet has gone through a few times, allow the ap to
touch your pet’s back so they will become comfortable using
the pet door. If your pet will not go through the door, tape the
ap open until they use it on their own. Do not use the 4-way
lock until your pet is familiar with using the pet door.
Helpful Tip: Try treats or toys to encourage your pet to go
through the pet door and become comfortable using it.
5C
5D
5E
Optional
Step 6
6A
10 Customer Care Center +1 (800) 732-2677
Installation in Glass Doors and Windows
It is not possible to cut holes in tempered or double pane glass except at the
time of manufacture. Consult a professional glazier or glass manufacturer to
install the pet door in a glass door or window.
The Big Cat Door is also designed for installation in glass windows and doors. Cutting glass
is a skilled job and should be done by a professional glazier or glass manufacturer. To install
the pet door in glass, mark your pet’s shoulder height and location for the pet door using
instructions listed in Step 1 under Non-Glass Doors. Your glazier will need to cut a circular
hole with a diameter of 10
3
⁄8 ˝ (263 mm) with the center of the circle 1
13
⁄16 ˝ (46 mm) below the
shoulder height mark. After the cut-out is made, then the pet door can be installed using the
installation instructions under Non-Glass Doors starting with Step 5B.
Sliding Glass Door or
Window Installation:
If installing the pet door in a sliding glass
door or window, the pet door should be
installed on the inner panel with the interior
frame on the inside of the house so the
4-way lock does not prevent your door or
window from working properly.
(See Figure 1)
Outer Panel Inner Panel
Pet Door
(exterior frame)
Pet Door
(interior frame with 4-way lock)
Figure 1
petsafe.com 11
Installation in Walls
Follow the instructions for Non-Glass Doors using the enclosed cutting template. Additional
skills, tools and materials (such as wood framing and hardware) will be required.
4-Way Locking System
The 4-way lock is tted on the inside of your door and allows you to control your pet’s access in
and out of your home. Do not use the 4-way lock until your pet is familiar with using the pet door.
Knobs
Locks
In-Only: The in-only access option allows
your pet to enter the pet door but does not
allow your pet to exit. This access option
is useful at nighttime or if you need to take
your pet to the vet. To set the pet door to
in-only access, turn the right and left knobs
to the upright position with the locks inside
the ap opening.
Out-Only: The out-only access option
allows your pet to exit the pet door but
does not allow your pet to enter. To set
the pet door to out-only access, turn the
right and left knobs until positioned over
the interior side of the ap with the locks
positioned away from the ap opening.
Opened: Setting the pet door to the opened
position allows your pet full access in and out
of your home to come and go as they please.
Turn the right and left knobs to the upright
position with the locks positioned away
from the ap opening.
Locked: To keep your pet from using the
pet door, set the 4-way locks to the locked
position. Turn the right and left knobs so
both the knobs and locks are positioned
over the ap opening.
12 Customer Care Center +1 (800) 732-2677
Replacement Parts and Accessories
Replacement parts can be purchased by visiting www.petsafe.net or by contacting our
Customer Care Center at 1-800-732-2677.
Part Description Part Number
Hardware, Finishing Plugs and Weather Stripping Kit MPA00-13803
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modication of the terms,
conditions and notices contained herein. Usage of this Product implies acceptance of all such
terms, conditions, and notices.
2. Proper Use
This product is designed for use with pets where training is desired. The specic
temperament of your pet may not work with this product. If you are unsure whether this
is appropriate for your pet, please consult your veterinarian or certied trainer. Proper use
includes reviewing the entire Installation Guide provided with your product including any
specic Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This Product is not intended to harm, injure, or
provoke. Using this Product in a way that is not intended could result in violation of Federal, State
or local laws.
4. Limitation of Liability
In no event shall Radio Systems
®
Corporation be liable for any direct, indirect, punitive, incidental,
special or consequential damages, or any damages whatsoever arising out of or connected with
the use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems
®
Corporation reserves the right to change the terms, conditions and notices under
which this Product is offered.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benet of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net and/or are
available by contacting your local Customer Care Center:
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co.
Louth, Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
petsafe.com 13
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner,
that its Product, when subject to normal and proper residential use, will be free from defects
in material or workmanship for a period of one (1) year from the purchase date. An “original
retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift
recipient of a new Product that is unopened and in its original packaging. When serviced by
Radio Systems Customer Service, Radio Systems covers labor and parts for the rst year of
ownership; after the rst year, a service or upgrade charge will apply relative to replacement of
the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to
dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase
products outside of Australia, New Zealand, or from an unauthorized dealer will need to return
the Product to the original place of purchase for any warranty issues. Please note that Radio
Systems does not provide refunds, replacements, or upgrades for change of mind, or any
other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To le a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer
to contact the Radio Systems Customer Care Centre to obtain a Warranty Return Number,
prior to sending the Product. Failure to do so may delay in the repair or replacement of the
Product. If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organize for a replacement to be sent in advance of returning the faulty
Product. A Post Bag will be included with the replacement Product for the return of the faulty
Product. The Product must be returned within 7 days of receiving the replacement. If the
Product is deemed to be faulty after 30 days from the date of original purchase, the consumer
will be required to return the Product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
14 Customer Care Center +1 (800) 732-2677
petsafe.com 15
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
+1 (800) 732-2677
petsafe.com
L400-1581/2
©2019 Radio Systems Corporation
