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Home troubleshooting
You don't always need to call the technical assistance
service. Very often you can solve the problem on your
own. The following table contains a few pieces of advice.
Important note:
Only authorised personnel from our Technical Services
Department can carry out work on the gas and electrical
supply systems.
11
Problem
Probable cause Solution
-Check the fuse in the main fuse
-The burners are wet.
-Replace the gas bottle with a full
bottle, it may be empty.
an acoustic signal is emitted?
-The safety system has been
activated, cutting off the gas
supply.
-Turn the burner control to the off
can now use your cooking hob
normally.
...if all the burners switch off
and an acoustic signal is
...if a burner switches off and
emitted?
-Overheating of cooking hob.
-Turn all the controls to the off
position. The signal will stop. Wait
30 min before using the cooking
hob again.
If the signal continues, call the
position. The signal will stop. You
Technical Service.
...if none of the electrical
system works?
-Faulty fuse.
-The automatic circuit breaker or
mains differential has been
triggered.
-Check to see if the circuit breaker
in the mains supply box.
...if the electric ignition system
does not work?
-There may be food or cleaning
product particles between the
-The covers on the burners are not
spark plugs and the burners.
in the right position.
box and replace it if it is faulty.
or a differential has been triggered
carefully.
plugs carefully.
and the burner needs to be cleaned
-Check that the covers have been
-The gap between the spark plug
...if the flame on the burners is
-The burner components have
not been assembled properly.
-The gas outlets on the burners
are dirty.
-Put the components in their
-Dry the burner covers and spark
correct positions.
-Clean the gas outlets on the
put in the proper position.
burners.
...if the gas flow does not
not evenly distributed?
seem normal or there is no
gas flow at all?
-The gas flow has been cut at
an intermediate stopcock.
-If the gas is supplied from a gas
left open.
-Possible leak on the gas
bottle coupling.
-Check to see if a valve has been
-
Open any intermediate stopcocks.
one.
...if the kitchen smells of gas? -One of the valves has been
gas bottle is in order.
left open.
-Check that the coupling on the
...if all the burners switch off
and an acoustic signal is
emitted?
-Detection of a general fault.
If it does not, call the
-After a minute, a beep will sound.
Technical
Service.
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