Air conditioner
User manual/Installation manual
AR**T*HGAWK***
• Thank you for purchasing this Samsung air conditioner.
• Before operating this unit, please read this manual carefully and retain it for future reference.
Cover_GREE_AFRICA.indd 1 2019-10-25 오후 3:14:38
Safety precautions for installing and relocating the unit ......................................24
If it needs to install, move or maintain the air conditioner, please contact dealer or local service
center to conduct it at first. Air conditioner must be installed, moved or maintained by appointed
unit. Otherwise, it may cause serious damage or personal injury or death.
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
Content
Operation Notices
Precautions............................................................................................................1
Parts Name............................................................................................................7
Screen Operation Guide
Buttons on remote controller .................................................................................9
Introduction for icons on display screen ................................................................9
Introduction for buttons on remote controller .........................................................10
Function introduction for combination buttons .....................................................14
Operation guide ...................................................................................................15
Replacement of batteries in remote controller .....................................................15
Emergency operation ..........................................................................................16
Maintenance
Clean and Maintenance.......................................................................................16
Malfunction
Malfunction analysis ............................................................................................19
Installation Notice
Installation dimension diagram ............................................................................23
Tools for installation .............................................................................................25
Selection of installation location ..........................................................................25
Requirements for electric connection ..................................................................26
Installation
Installation of indoor unit......................................................................................27
Installation of outdoor unit ...................................................................................32
Vacuum pumping .................................................................................................35
Leakage detection ...............................................................................................35
Check after installation ........................................................................................36
Test and operation
Test operation ......................................................................................................36
Attachment
.........................................................................37
Pipe expanding method
Configuration of connection pipe
.......................................................................................39
Explanation of Symbols
Exception Clauses
Indicates a hazardous situation that, if not avoided, will
Manufacturer will bear no responsibilities when personal injury or
1.Damage the product due to improper use or misuse of the product;
2.Alter, change, maintain or use the product with other equipment without abiding
by the instruction manual of manufacturer;
product;
4.After verification, defects are due to improper operation during transportation of
regulations;
5.Operate, repair, maintain the unit without abiding by instruction manual or related
performance of parts and components that produced by other manufacturers;
6.After verification, the problem or dispute is caused by the quality specification or
majeure.
7.The damage is caused by natural calamities, bad using environment or force
3.After verification, the defect of product is directly caused by corrosive gas;
property loss is caused by the following reasons.
result in death or serious injury.
Indicates a hazardous situation that, if not avoided, could
result in death or serious injury.
Indicates a hazardous situation that, if not avoided, may
result in minor or moderate injury.
Indicates important but not hazard-related information,
used to indicate risk of property damage.
Indicates a hazard that would be assigned a signal word
WARNING or CAUTION.
DANGER
WARNING
CAUTION
N OTIC E
Precautions
WARNING
Do not connect air conditioner to multi-purpose socket.
This appliance can be used by children aged from 8
Operation and Maintenance
If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
Do not spray water on indoor unit. It may cause electric
shock or malfunction.
Otherwise, it may cause fire hazard.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by
children without supervision.
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and understand the hazards involved.
Do not wash the air conditioner with water to avoid
electric shock.
After removing the filter, do not touch fins to avoid injury.
Do not use fire or hair dryer to dry the filter to avoid
deformation or fire hazard.
Do disconnect power supply when cleaning air
conditioner. Otherwise, it may cause electric shock.
1
Do not block air outlet or air inlet. It may cause
malfunction.
remote controller may be broken.
● Power cord is overheating or damaged.
● There’s abnormal sound during operation.
● Circuit break trips off frequently.
● Air conditioner gives off burning smell.
● Indoor unit is leaking.
contact the dealer or qualified professionals for service.
When turning on or turning off the unit by emergency
operation switch, please press this switch with an insulating
object other than metal.
outlet. It may cause personal injury or damage.
Precautions
WARNING
conditioner and disconnect power immediately, and then
If the air conditioner operates under abnormal conditions,
it may cause malfunction, electric shock or fire hazard.
Do not spill water on the remote controller, otherwise the
electric shock or damage. Please contact dealer when
you need to repair air conditioner.
Do not repair air conditioner by yourself. It may cause
objects. It may cause damage or personal injury.
Do not step on top panel of outdoor unit, or put heavy
When below phenomenon occurs, please turn off air
Do not extend fingers or objects into air inlet or air
Maintenance must be performed by qualified
professionals. Otherwise, it may cause personal injury
or damage.
2
Do install the circuit break. If not, it may cause malfunction.
of at least 3mm in all poles should be connected in fixed
wiring.
magnet buckle
and heating buckle function, it can protect
the circuit-short and
overload.
power supply circuit and circuit break.
Precautions
WARNING
note
the following table. Air switch should be included
An all-pole disconnection switch having a contact separation
Must follow the electric safety regulations when installing
the unit.
grounding wire of power socket.
Properly connect the live wire, neutral wire and
any work related to electricity and safety.
Be sure to cut off the power supply before proceeding
Including an circuit break with suitable capacity, please
Air Conditioner should be properly grounded. Incorrect
Don't use unqualified power cord.
grounding may cause electric shock.
According to the local safety regulations, use qualified
Installation must be performed by qualified professionals.
Otherwise, it may cause personal injury or damage.
Attachment
3
Make sure the power supply matches with the requirement
of air conditioner. Unstable power supply or incorrect wiring
may result in electric shock, fire hazard or malfunction.
Please install proper power supply cables before using the
air conditioner.
Installation must be performed in accordance with the
persons in order to avoid a hazard.
must be properly grounding with specialized grounding
device by a professional. Please make sure it is always
grounded effectively, otherwise it may cause electric shock.
The appliance must be positioned so that the plug is
accessible.
If the length of power connection wire is insufficient, please
contact the supplier for a new one. Avoid extending the
wire by yourself.
All wires of indoor unit and outdoor unit should be
connected by a professional.
national wiring regulations.
requirement of NEC and CEC by authorized personnel
only.
Precautions
WARNING
wire, which can't be used for other purposes.
The grounding resistance should comply with national
electric safety regulations.
The air conditioner is the first class electric appliance. It
keep the interconnection cable away from the copper
tube.
The temperature of refrigerant circuit will be high, please
the manufacturer, its service agent or similarly qualified
If the supply cord is damaged, it must be replaced by
The yellow-green wire in air conditioner is grounding
The appliance shall be installed in accordance with
Do not put through the power before finishing installation.
4
The indoor unit should be installed close to the wall.
Instructions for installation and use of this product are
provided by the manufacturer.
If you need to relocate the air conditioner to another
place, only the qualified person can perform the work.
Otherwise, it may cause personal injury or damage.
For the air conditioner without plug, an circuit break
must be installed in the line.
For the air conditioner with plug, the plug should be
reachable after finishing installation.
Select a location which is out of reach for children and
far away from animals or plants.If it is unavoidable,
please add the fence for safety purpose.
Precautions
WARNING
5
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste
at the end of their working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase
contract. This product and its electronic accessories should not be mixed with other commercial wastes
for disposal.
Precautions
NOTICE:
6
Maximum cooling 32/23 43/26
Maximum heating
Indoor side DB/WB(
℃
)
27/-
Outdoor side DB/WB(
℃
)
24/18
●
NOTICE:
The operating temperature range (outdoor temperature) for cooling only unit is
Maximum cooling 32/23 48/30
Indoor side DB/WB(
℃
)
●
Outdoor side DB/WB(
℃
)
The operating temperature range (outdoor temperature) for cooling only unit is
AR24TQHGAWKAF
For models: AR09TQHGAWKAF
、
AR12TQHGAWKAF
、
AR18TQHGAWKAF
、
For models: AR09TRHGAWKFA、AR12TRHGAWKFA、AR24TRHGAWKFA
AR18TRHGAWKFA
For models:
Working temperature range
18
℃
~ 48
℃.
18
℃
~ 43
℃
; for heat pump unit is -7
℃
~ 43
℃
.
NOTICE:
Maximum cooling 32/23 43/26
Indoor side DB/WB(
℃
) Outdoor side DB/WB(
℃
)
● The operating temperature range (outdoor temperature) for cooling only unit is
18
℃
~ 43
℃
.
Correct disposal of batteries in this product
This marking on the battery, manual or packaging indicates that the batteries in this product should not
be disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66.
7
(Display content or position may be different from above
graphics, please refer to actual products)
Parts Name
Indoor Unit
air inlet
panel
aux.button
horizontal louver
air outlet
remote controller
NOTICE:
Actual product may be different from above graphics, please refer to actual
products.
air inlet
air outlet
Connection wire
Outdoor Unit
temp.
indicator
display
indicator
For some models:
receiver
window
Power indicator
Parts name
Display content or position may be different from above graphics, please refer to actual
products.
Display
W R G
temp.
indicator
display
receiver
window
W R O
temp.
indicator
display
receiver
window
heating
indicator
temp.
indicator
cooling
indicator
power
indicator
receiver
window
drying
indicator
display
For some models:
For some models:
For some models:
For some models:
heating
indicator
temp.
indicator
cooling
indicator
power
indicator
receiver
window
drying
display
For some models
:
heating
indicator
temp.
indicator
cooling
indicator
power
indicator
receiver
window
drying
indicator
G
W
R
Power LED color indicator:
Green-status-ON.
Red -status-OFF.
Mode LED color indicator:
White-W-Cool Mode-
Red-R-Heat Mode-
Green-G-Dry Mode-
O
W
R
Power LED color indicator:
Green-status-ON.
Red -status-OFF.
Mode LED color indicator:
White-W-Cool Mode-
Red-R-Heat Mode-
Orange-O-Dry Mode-
(only for heating model)
(only for heating model)
8
9
Buttons on remote controller
Introduction for icons on display screen
1
2
5
7
9
11
10
12
8
6
4
3
1
2
3
4
5
6
7
8
9
10
11
12
ON/OFF button
MODE button
+/- button
FAN button
button
X-FAN button
Note: X-FAN is the same with BLOW
TEMP button
TURBO button
LIGHT button
SLEEP button
TIMER ON/TIMER OFF
button
CLOCK button
Send signal
Turbo mode
Set temperature
Set time
TIMER ON / TIMER OFF
Child lock
Up & down swing
Set fan speed
X-fan mode
Light
Temp. display type
:Set temp.
:Outdoor ambient temp.
:Indoor ambient temp.
Sleep mode
Clock
Heat mode
Fan mode
Dry mode
Cool mode
Auto mode
Operation mode
● When selecting auto mode, air conditioner will operate automatically according
to ex-factory setting. Set temperature can’t be adjusted and will not be displayed
as well. Press "FAN" button can adjust fan speed. Press " " button can adjust
fan blowing angle.
● After selecting cool mode, air conditioner will operate under cool mode. Cool
indicator " "on indoor unit is ON (This indicator is not available for some models).
Press "+" or "-" button to adjust set temperature. Press "FAN" button to adjust fan
speed. Press " " button to adjust fan blowing angle.
● When selecting dry mode, the air conditioner operates at low speed under dry
mode. Dry indicator " " on indoor unit is ON (This indicator is not available for
some models). Under dry mode, fan speed can’t be adjusted. Press " " button
to adjust fan blowing angle.
● When selecting fan mode, the air conditioner will only blow fan, no cooling and
no heating. All indicators are OFF. Press "FAN" button to adjust fan speed. Press
" " button to adjust fan blowing angle.
● When selecting heat mode, the air conditioner operates under heat mode.
Heat indicator " " on indoor unit is ON (This indicator is not available for some
models). Press "+" or "-" button to adjust set temperature. Press "FAN" button to
adjust fan speed. Press " " button to adjust fan blowing angle. (Cooling only unit
won’t receive heat mode signal. If setting heat mode with remote controller,
press ON/OFF button can’t start up the unit).
Note:
● For preventing cold air, after starting up heat mode, indoor unit will delay 1~5
minutes to blow air (actual delay time is depend on indoor ambient temperature).
● Set temperature range from remote controller: 16~30
℃
; Fan speed: auto, low
speed, medium speed, high speed.
Note:
● After putting through the power, the air conditioner will give out a sound.
Operation indicator " " is ON (red indicator, the colour is different for different
models). After that, you can operate the air conditioner by using remote controller.
ON/OFF button
MODE button
1
2
Press this button to turn on the unit. Press this button again to turn off the unit.
Press this button to select your required operation mode.
AUTO COOL FANDRY HEAT
● This is a general use remote controller, it could be used for the air conditioners
with multifunction; For some function, which the model doesn't have, if press
the corresponding button on the remote controller that the unit will keep the
original running status.
10
Introduction for buttons on remote controller
Introduction for buttons on remote controller
FAN button
4
Pressing this button can set fan speed circularly as: auto (AUTO), low( ) ,medium
( ), high( ).
Auto
Note:
● Under AUTO speed, air conditioner will select proper fan speed automatically
according to ex-factory setting.
● Fan speed under dry mode is low speed.
5
Press this button can select up&down swing angle. Fan blow angle can be selected
circularly as below:
● When selecting " ", air conditioner is blowing fan automatically. Horizontal
louver will automatically swing up & down at maximum angle.
● When selecting "
、
、
、
、
", air conditioner is blowing fan at fixed
position. Horizontal louver will stop at the fixed position.
● When selecting "
、
、
" , air conditioner is blowing fan at fixed angle.
Horizontal louver will send air at the fixed angle.
● Hold " "button above 2s to set your required swing angle. When reaching your
required angle, release the button.
Note:
● "
、
、
" may not be available. When air conditioner receives this signal, the
air conditioner will blow fan automatically.
button
no display
(horizontal louvers stops
at current position)
+/- button
3
● Press "+" or "-" button once increase or decrease set temperature 1
℃
.
Holding "+" or "-" button, 2s later, set temperature on remote controller will
change quickly. On releasing button after setting is finished, temperature indica-
tor on indoor unit will change accordingly. (Temperature can’t be adjusted under
auto mode)
● When setting TIMER ON, TIMER OFF or CLOCK, press "+" or "-" button to
adjust time. (Refer to CLOCK, TIMER ON, TIMER OFF buttons)
11
12
Press this button to set clock time. " " icon on remote controller will blink. Press
"+" or "-" button within 5s to set clock time. Each pressing of "+" or "-" button, clock
time will increase or decrease 1 minute. If hold "+" or "-" button, 2s later, time will
change quickly. Release this button when reaching your required time. Press
"CLOCK" button to conrm the time. " " icon stops blinking.
Note:
● Clock time adopts 24-hour mode.
● The interval between two operations can’t exceeds 5s. Otherwise, remote contro-
ller will quit setting status. Operation for TIMER ON/TIMER OFF is the same.
CLOCK button
6
Introduction for buttons on remote controller
TIMER ON / TIMER OFF button
7
● TIMER ON button
"TIMER ON" button can set the time for timer on. After pressing this button, " "
icon disappears and the word "ON" on remote controller blinks. Press "+" or "-"
button to adjust TIMER ON setting. After each pressing "+" or "-" button, TIMER
ON setting will increase or decrease 1min. Hold "+" or "-" button, 2s later, the
time will change quickly until reaching your required time.
Press "TIMER ON" to conrm it. The word "ON" will stop blinking. " " icon
resumes displaying. Cancel TIMER ON: Under the condition that TIMER ON is
started up, press "TIMER ON" button to cancel it.
● TIMER OFF button
"TIMER OFF" button can set the time for timer off. After pressing this button," "
icon disappears and the word "OFF" on remote controller blinks. Press "+" or "-"
button to adjust TIMER OFF setting. After each pressing "+" or "-" button, TIMER
OFF setting will increase or decrease 1min. Hold "+" or "-" button, 2s later, the
time will change quickly until reaching your required time.
Press "TIMER OFF" word "OFF" will stop blinking. " " icon resumes displaying.
Cancel TIMER OFF. Under the condition that TIMER OFF is started up, press
"TIMER OFF" button to cancel it.
Note:
● Under on and off status, you can set TIMER OFF or TIMER ON simultaneously.
● Before setting TIMER ON or TIMER OFF, please adjust the clock time.
● After starting up TIMER ON or TIMER OFF, set the constant circulating valid.
After that, air conditioner will be turned on or turned off according to setting time.
ON/OFF button has no effect on setting. If you don’t need this function, please
use remote controller to cancel it.
13
TEMP button
9
Introduction for buttons on remote controller
By pressing this button, you can see indoor set temperature, indoor ambient temp-
erature or outdoor ambient temperature on indoor unit’s display. The setting on
remote controller is selected circularly as below:
no display
● When selecting " " or no display with remote controller, temperature indicator
on indoor unit displays set temperature.
● When selecting " " with remote controller, temperature indicator on indoor unit
displays indoor ambient temperature.
● When selecting " " with remote controller, temperature indicator on indoor unit
displays outdoor ambient temperature.
Note:
●
Outdoor temperature display is not available for some models. At that time, indoor
unit receives " "signal, while it displays indoor set temperature.
● It’s defaulted to display set temperature when turning on the unit.There is no
display in the remote controller.
● Only for the models whose indoor unit has dual-8 display.
● When selecting displaying of indoor or outdoor ambient temperature, indoor
temperature indicator displays corresponding temperature and automatically turn
to display set temperature after three or ve seconds.
X-FAN button
8
Press this button under cool and dry mode to start up x-fan function, and " " icon
on remote controller will be displayed. Press this button again to cancel x-fan
function, and " "icon will disappear.
Note:
● When x-fan function is on, if the air conditioner is turned off, indoor fan will still
operate at low speed for a while to blow the residual water inside the air duct.
● During x-fan operation, press X-FAN button to turn off x-fan function. Indoor fan
will stop operation immediately.
TURBO button
10
Under COOL or HEAT mode, press this button to turn to quick COOL or quick
HEAT mode. " " icon is displayed on remote controller. Press this button again
to exit turbo function and " " icon will disappear.
14
Function introduction for combination buttons
Child lock function
Press "+" and "-" simultaneously to turn on or turn off child lock function. When
child lock function is on, " " icon is displayed on remote controller. If you operate
the remote controller, the " " icon will blink three times without sending signal to
the unit.
Temperature display switchover function
Under OFF status, press "-" and "MODE" buttons simultaneously to switch temp-
erature display between
℃
and
℉
.
Introduction for buttons on remote controller
Press this button to turn off display light on indoor unit. " " icon on remote
controller disappears. Press this button again to turn on display light. " " icon is
displayed.
Under COOL, HEAT or DRY mode, press this button to start up sleep function.
" " icon is displayed on remote controller. Press this button again to cancel sleep
function and " " icon will disappear.
SLEEP button
LIGHT button
12
11
1.
After putting through the power, press "ON/OFF" button on remote controller to
turn on the air conditioner.
2.
Press "MODE" button to select your required mode: AUTO, COOL, DRY, FAN,
HEAT.
3.
Press "+" or "-" button to set your required temperature. (Temperature can’t be
adjusted under auto mode).
4.
Press "FAN" button to set your required fan speed: auto, low, medium and high
speed.
5.
Press " " button to select fan blowing angle.
Operation guide
● During operation, point the remote control signal sender at the receiving
window on indoor unit.
● The distance between signal sender and receiving window should be no
more than 8m, and there should be no obstacles between them.
or wireless telephone; remote controller should be close to indoor unit during
operation.
● Replace new batteries of the same model when replacement is required.
● When you don’t use remote controller for a long time, please take out the
batteries.
● If the display on remote controller is fuzzy or there’s no display, please
replace batteries.
NOTICE
Replacement of batteries in remote controller
1. Press the back side of remote controller marked
with " ", as shown in the g, and then push out
the cover of battery box along the arrow direction.
2. Replace two 7# (AAA 1.5V) dry batteries, and
make sure the position of "+" polar and "-" polar
are correct.
3. Reinstall the cover of battery box.
signal sender battery
Cover of battery box
remove
reinstall
15
Emergency operation
ro no nrut ot nottub .xua esu esaelp ,degamad ro tsol si rellortnoc etomer fI
turn off the air conditioner. The operation in details is as below:
aux. button
panel
air conditioner. When the air conditioner is turned on, it will operate under
auto mode.
Clean and Maintenance
■
■ Do not wash the air conditioner with water to avoid electric shock.
Turn off the air conditioner and disconnect the power before cleaning the air
conditioner to avoid electric shock.
■ Do not use volatile liquid to clean the air conditioner.
■ Do not use liquid or corrosive detergent clean the appliance and do not splash
water or other liquid onto it, otherwise, it may damage the plastic components,
even cause electric shock.
● Do not remove the panel when cleaning it.
WARNING:
Use insulated object to press the auto button
WARNING
NOTICE:
Clean surface of indoor unit
When the surface of indoor unit is dirty, it is recommended to use a soft dry cloth
or wet cloth to wipe it.
16
17
Clean and Maintenance
1
2
3
4
Open panel
Pull out the panel to a certain ● Use dust catcher or water to
the water (below 45
℃
) to clean
it, and then put it in a shady
and cool place to dry.
panel cover tightly.
operation environment, clean frequency can be increased.
WARNING
18
Clean and Maintenance
1. Check whether air inlets and air outlets are blocked.
2. Check whether circuit break, plug and socket are in good condition.
4. Check whether mounting bracket for outdoor unit is damaged or corroded.
If yes, please contact dealer.
5. Check whether drainage pipe is damaged.
1. Disconnect power supply.
3. Check whether mounting bracket for outdoor unit is damaged or corroded.
If yes, please contact dealer.
Notice for recovery
1. Many packing materials are recyclable materials.
Please dispose them in appropriate recycling unit.
2. If you want to dispose the air conditioner, please contact local dealer or
consultant service center for the correct disposal method.
NOTICE: Checking before use-season
NOTICE: Checking after use-season
19
Malfunction analysis
General phenomenon analysis
Please check below items before asking for maintenance. If the malfunction still
can’t be eliminated, please contact local dealer or qualied professionals.
Phenomenon Check items Solution
Indoor unit
can’t receive
remote
controller’s
signal or
remote
controller
has no
action.
● Whether it's interfered severely
(such as static electricity, stable
voltage)?
● Whether remote controller is
within the signal receiving
range?
● Whether there are obstacles?
● Whether remote controller is
pointing at the receiving
window?
● Is sensitivity of remote contro-
ller low; fuzzy display and no
display?
● No display when operating
remote controller?
● Fluorescent lamp in room?
● Pull out the plug. Reinsert
the plug after about 3min, and
then turn on the unit again.
● Signal receiving range is 8m.
● Remove obstacles.
●
Select proper angle and point
the remote controller at the re-
ceiving window on indoor unit.
● Check the batteries. If the
power of batteries is too low,
please replace them.
● Take the remote controller
close to indoor unit.
● Turn off the fluorescent lamp
and then try it again.
● Check whether remote cont-
roller appears to be damaged.
If yes, replace it.
No air
emitted
from
indoor
unit
● Air inlet or air outlet of indoor
unit is blocked?
● Eliminate obstacles.
● Under heating mode, indoor
temperature is reached to set
temperature?
● After reaching to set temper-
ature, indoor unit will stop bl-
owing out air.
● Heating mode is turned on just
now?
● In order to prevent blowing
out cold air, indoor unit will be
started after delaying for sev-
eral minutes, which is a nor-
mal phenomenon.
20
Malfunction analysis
● Power failure?
● Is plug loose?
● Circuit break trips off or fuse is
burnt out?
● Wiring has malfunction?
● Unit has restarted immediately
after stopping operation?
● Whether the function setting
for remote controller is
correct?
● Reset the function.
● Wait for 3min, and then turn
on the unit again.
● Ask professional to replace it.
● Ask professional to replace
circuit break or fuse.
● Reinsert the plug.
● Wait until power recovery.
Air condit-
ioner can’t
operate
Mist is em-
itted from
indoor unit’s
air outlet
● Indoor temperature and hum-
idity is high?
● Because indoor air is cooled
rapidly. After a while, indoor
temperature and humidity will
be decrease and mist will
disappear.
Phenomenon Check items Solution
Set temper-
ature can’t
be adjusted
● Unit is operating under auto
mode?
● Temperature can’t be adju-
sted under auto mode.
Please switch the operation
mode if you need to adjust
temperature.
● Your required temperature
exceeds the set temperature
range?
● Set temperature range:
16
℃
~30
℃
.
Cooling
(heating)
effect is
not good.
● Voltage is too low?
● Wait until the voltage
resumes normal.
● Filter is dirty?
● Set temperature is in proper
range?
● Adjust temperature to proper
range.
● Door and window are open? ● Close door and window.
21
Phenomenon Check items Solution
Odours are
emitted
● Whether there’s odour source,
such as furniture and cigarette,
etc.
● Eliminate the odour source.
Air conditioner
operates abnor-
mally suddenly
● Whether there’s interference,
such as thunder, wireless
devices, etc.
● Disconnect power, put back
power, and then turn on the
unit again.
Outdoor
unit has
vapor
● Heating mode is turned on?
● During defrosting under he-
ating mode, it may generate
vapor, which is a normal
phenomenon.
“Water
noise
● Air conditioner is turned on or
turned off just now?
● The noise is the sound of
the unit, which is a normal
phenomenon.
Cracking
noise
● Air conditioner is turned on or
turned off just now?
● This is the sound of friction
caused by expansion and/or
contraction of panel or other
parts due to the change of
temperature.
Malfunction analysis
22
Malfunction analysis
Error code
Troubleshooting
E5
It can be eliminated after restarting the unit. If not, please
E1
It can be eliminated after restarting the unit. If not, please
It can be eliminated after restarting the unit. If not, please
E8
It can be eliminated after restarting the unit. If not, please
U8
It can be eliminated after restarting the unit. If not, please
H6
It can be eliminated after restarting the unit. If not, please
C5
F1
F2
F0
H3
Error Code
● When air conditioner status is abnormal, temperature indicator on indoor unit will
ation of error code.
Note: If there're other error codes, please contact qualified professionals for
service.
■ When below phenomenon occurs, please turn off air conditioner and discon-
for service.
● Power cord is overheating or damaged.
● There’s abnormal sound during operation.
● Circuit break trips off frequently.
● Air conditioner gives off burning smell.
● Indoor unit is leaking.
■ If the air conditioner operates under abnormal conditions, it may cause
WARNING
23
Installation dimension diagram
Drainage pipe
At least 250cm
At least 15cm
At least 50cm
At least 50cm
At least
30cm
At least 300cm
At least 200cm
Space to the obstruction
Space to the
obstruction
Space to the
obstruction
Space to the ceiling
Space to the obstruction
Space to the obstruction
At least 30cm
At least 15cm
At least 15cm
Space to the wall
Space to the wall
Space to the wall
24
To ensure safety, please be mindful of the following precautions.
Warning
When installing or relocating the unit, be sure to keep the refrigerant
circuit free from air or substances other than the specified refrigerant.
Any presence of air or other foreign substance in the refrigerant circuit will cause
system pressure rise or compressor rupture, resulting in injury.
When installing or moving this unit, do not charge the refrigerant which
is not comply with that on the nameplate or unqualified refrigerant.
Otherwise, it may cause abnormal operation, wrong action, mechanical
malfunction or even series safety accident.
When refrigerant needs to be recovered during relocating or repairing the
unit, be sure that the unit is running in cooling mode.Then, fully close the
valve at high pressure side (liquid valve).About 30-40 seconds later, fully
close the valve at low pressure side (gas valve), immediately stop the unit
and disconnect power. Please note that the time for refrigerant recovery
should not exceed 1 minute.
If refrigerant recovery takes too much time, air may be sucked in and cause
pressure rise or compressor rupture, resulting in injury.
During refrigerant recovery, make sure that liquid valve and gas valve are
fully closed and power is disconnected before detaching the connection pipe.
If compressor starts running when stop valve is open and connection pipe is not
yet connected, air will be sucked in and cause pressure rise or compressor
rupture, resulting in injury.
When installing the unit, make sure that connection pipe is securely
connected before the compressor starts running.
If compressor starts running when stop valve is open and connection pipe is not
yet connected, air will be sucked in and cause pressure rise or compressor
rupture, resulting in injury.
Prohibit installing the unit at the place where there may be leaked corrosive
gas or flammable gas.
If there leaked gas around the unit, it may cause explosion and other accidents.
Do not use extension cords for electrical connections. If the electric wire
is not long enough, please contact a local service center authorized
and ask for a proper electric wire.
Poor connections may lead to electric shock or fire.
Use the specified types of wires for electrical connections between the
indoor and outdoor units. Firmly clamp the wires so that their terminals
receive no external stresses.
Electric wires with insufficient capacity, wrong wire connections and insecure
wire terminals may cause electric shock or fire.
Safety precautions for installing and relocating the unit
● Please contact the local agent for installation.
Indoor unit
1. There should be no obstruction near air
inlet and air outlet.
2. Select a location where the condensat-
ion water can be dispersed easily and
won't affect other people.
Select a location which is convenient to
connect the outdoor unit and near the
power socket.
Select a location which is out of reach
for children.
The location should be able to withstand
the weight of indoor unit and won't incr-
ease noise and vibration.
1.The place with strong heat sources,
or volatile objects spread in the air.
,
The place with high-frequency
devices (such as welding machine,
medical equipment).
The place near coast area.
The place with oil or fumes in the air.
3.
2.
4.
5.
5.The place with sulfureted gas.
6.
7.
6.
The appliance must be installed 2.5m
8.
7. Don't install the indoor unit right above
the electric appliance.
8. Please try your best to keep way from
Outdoor unit
1.
2.
3.
4. Make sure that the installation follows the requirement of installation
dimension diagram.
Select a location which is out of reach for children and far away from animals
or plants. If it is unavoidable, please add the fence for safety purpose.
5.
25
Tools for installation
Selection of installation location
Basic requirement
Installing the unit in the following pla-
ces may cause malfunction. If it is un-
avoidable, please consult the local dealer:
3.
4.
Select a location where the noise and outflow air emitted by the outdoor unit
The location should be well ventilated and dry, in which the outdoor unit
won't be exposed directly to sunlight or strong wind.
The location should be able to withstand the weight of outdoor unit.
1 Level meter
4 Drill head
7 Open-end wrench
10 Vacuum pump
13 Inner hexagon spanner
2 Screw driver
5 Pipe expander
8 Pipe cutter
11 Pressure meter
3 Impact drill
6 Torque wrench
9 Leakage detector
12 Universal meter
14 Measuring tape
Other places with special circumstances.
The appliance shall not be installed
in the laundry.
It’s not allowed to be installed on
the
unstable or motive base structure
(such
as truck) or in the corrosive environ-
ment (such as chemical factory).
will not affect neighborhood.
Note:
26
Requirements for electric connection
Safety precaution
1.
3.
and CEC by authorized personnel only.
Grounding requirement
Must follow the electric safety regulations when installing the unit.
4.
5.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
8.
2.
circuit break.
Make sure the power supply matches with the requirement of air conditioner.
Unstable power supply or incorrect wiring or malfunction. Please install proper
power supply cables before using the air conditioner.
Properly connect the live wire, neutral wire and grounding wire of power socket.
Be sure to cut off the power supply before proceeding any work related to
electricity and safety.
3.
4.
5.
6. Including an circuit break with suitable capacity, please note the following tab le.
Air-conditioner
Circuit break capacity
25A
grounding with specialized grounding device by a professional. Please make
sure it is always grounded effectively, otherwise it may cause electric shock.
The yellow-green wire in air conditioner is grounding wire, which can't be used
for other purposes.
The grounding resistance should comply with national electric safety regulations.
The appliance must be positioned so that the plug is accessible.
An all-pole disconnection switch having a contact separation of at least 3mm in
all poles should be connected in fixed wiring. For models with a power plug,
make sure the plug is within reach after installation.
18、24K
10A
09、12K
Circuit break should be included magnet buckle and heating buckle function, it
can protect the circuit-short and overload. (Caution: please do not use the fuse
only for protect the circuit)
9.
10. Installation must be performed in accordance with the requirement of NEC
The temperature of refrigerant circuit will be high, please keep the interconnec-
tion cable away from the copper tube.
The appliance shall be installed in accordance with national wiring regulations.
27
Installation of indoor unit
Step one: choosing installation location
rm it with the client.
Step two: install wall-mounting frame
1.
3.
.
1.
Step three: open piping hole
plastic expansion particles in the holes.
Fix the wall-mounting frame on the wall with tapping screws (ST4.2X25TA) and
2.
Choose the position of piping hole according to the direction of outlet pipe. The
position of piping hole should be a little lower than the wall-mounted frame,
shown as below.
Open a piping hole with the diameter of Φ55 or Φ70 on the selected outlet pipe
position. In order to drain smoothly, slant the piping hole on the wall slightly
downward to the outdoor side with the gradient of 5-10°.
Hang the wall-mounting frame on the wall; adjust it in horizontal position with the
Left
Wall
Φ55mm
Right
Mark in the middle of it
Level meter
Rear piping hole
Wall
Space
to the
wall
above
150mm
Space
to the
wall
above
150mm
Φ55mm Φ55mm Φ55mm
Rear piping hole
09TQ/TR:
12TQ/TR:
24TQ/TR:18TQ/TR:
Left
Wall
Φ55/
Φ70mm
Right
Φ55/
Φ70mm
Mark in the middle of it
Level meter
Rear piping hole
Wall
Space
to the
wall
above
150mm
Space
to the
wall
above
150mm
Rear piping hole
Note: Please select the corresponding installation dimensional drawing
according to actual wall-mounted plate.
Left
Wall
Right
Mark in the middle of it
Level meter
Rear piping hole
Wall
Space
to the
wall
above
150mm
Space
to the
wall
above
150mm
Rear piping hole
Left
Wall
Φ55mm
Right
Mark in the middle of it
Level meter
Rear piping hole
Wall
Space
to the
wall
above
150mm
Space
to the
wall
above
150mm
Φ55mm
Rear piping hole
28
1. Aim the pipe joint at the corresponding
bellmouth.
3. Adjust the torque force by referring to the following sheet. Place the open-end
wrench on the pipe joint and place the torque wrench on the union nut. Tighten
the union nut with torque wrench.
2. When select leading out the pipe
from left or right, please cut off the
corresponding hole on the bottom
case.
cut off
the hole
left right
1. The pipe can be led out in the
direction of right, rear right, left or
rear left.
left
rear left
right
rear right
Step four: outlet pipe
Installation of indoor unit
union nutpipe joint
pipe
Note:
● Pay attention to dust prevention and
take relevant safety measures when
opening the hole.
● The plastic expansion particles are
not provided and should be bought
locally.
Indoor
5-10
outdoor
Φ55/
Φ70
2. Pretighten the union nut with hand.
29
nection pipe with insulating pipe, and
then wrap it with tape.
Step six: install drain hose
insulating pipe
1. Connect the drain hose to the outlet pipe of
2. Bind the joint with tape.
outlet
pipe
drain hose
drain hose
tape
outlet pipe
drain hose
insulating pipe
● Add insulating pipe in the indoor
drain hose in order to prevent
condensation.
● The plastic expansion particles are
1. Open the panel, remove the screw
on the wiring cover and then take
down the cover.
wiring cover
screw
panel
Step seven: connect wire of indoor unit
4. Wrap the indoor pipe and joint of con-
Installation of indoor unit
torque wrench
open-end
wrench
indoor pipe
pipe
union nut
indoor unit.
Note:
not provided.
Hex nut diameter Tightening torque (N
.
m)
30~40
45~55
60~65
70~75
15~20Φ 6.35
Φ 9.52
Φ 12.7
Φ 15.88
Φ 19.05
30
4.
5. Close the panel.
N(1)
2
Put wiring cover back and then tighten the screw.
blue
black
yellow-
green
Outdoor unit connection
3
brown
24K Cool only type:
09、12、18K Cool only type:
N(1)
2
blue
black
yellow-
green
Outdoor unit connection
Note:
●
09、12、18K Heat pump type:
yellow-
green
N(1) 2 4 5
blue black violet orange
Outdoor unit connection
24K Heat pump type:
yellow-
green
N(1) 234 5
blue black brown violet
Outdoor unit connection
3.
Installation of indoor unit
Remove the wire clip; connect the power connection wire to the wiring terminal
according to the color; tighten the screw and then fix the power connection wire
with wire clip.
power connection
wire
cable-cross
hole
2. Make the power connection wire go
through the cable-cross hole at the back
of indoor unit and then pull it out from
the front side.
● For the air conditioner without plug, an air switch must be installed in the line.
The air switch should be all-pole parting and the contact parting distance should
be more than 3mm.
All wires of indoor unit and outdoor unit should be connected by a professional.
for a new one. Avoid extending the wire by yourself.
installation.
orange
31
Installation of indoor unit
Step eight: bind up pipe
1. Bind up the connection pipe, power
cord and drain hose with the band.
indoor unit
gas
pipe
indoor and
outdoor power cord
liquid pipe
drain hose
band
2. Reserve a certain length of drain
hose and power cord for installation
when binding them. When binding to
a certain degree, separate the indoor
power and then separate the drain
hose.
3. Bind them evenly.
4. The liquid pipe and gas pipe should
be bound separately at the end.
Note:
● The power cord and control wire
can't be crossed or winding.
● The drain hose should be bound
at the bottom.
drain hose
band
connection pipe
indoor power cord
Step nine: hang the indoor unit
1. Put the bound pipes in the wall pipe and then make them pass through the wall
hole.
2. Hang the indoor unit on the wall-mounting frame.
3. Stuff the gap between pipes and wall hole with sealing gum.
4. Fix the wall pipe.
5. Check if the indoor unit is installed firmly and closed to the wall.
Note:
● Do not bend the drain hose too excessively in order to prevent blocking.
indoor
outdoor
wall pipe
sealing gum
upper hook
lower hook of
wall-mounting frame
● For the unit with cooling capacity of 2300W
at least 3cm above the floor
Note:
installing the outdoor unit.
Make sure the support can withstand at least
four times of the unit weight.
The outdoor unit should be installed at least
joint.
(for the model with heating tube, the
installation height should be no less than 20cm.
)
●
●
~5000W, 6 expansion screws are needed;
for the unit with cooling capacity of 6000W
~8000W, 8 expansion screws are needed;
for the unit with cooling capacity of 10000W
~16000W, 10 expansion screws are needed.
Installation of outdoor unit
(select it according to the actual installation situation)
1. Select installation location according to the house structure.
2. Fix the support of outdoor unit on the selected location with expansion screws.
1. Place the outdoor unit on the
support.
Fix the foot holes of outdoor unit
with bolts.
2.
2. Connect the drain hose into the drain vent.
foot holes
foot holes
chassis
outdoor drain joint
drain vent
Drain hose
Connect the outdoor drain joint into
the hole on the chassis, as shown in
the picture below.
Step two: install drain joint
(Only for some models)
1.
NOTE: As for the shape of drainage joint,
please refer to the current product.
Do not install the drainage joint in the
severe cold area. Otherwise,it will be
frosted and then cause malfunction.
32
yellow-
green
N(1) 2 4 5
Indoor unit connection
33
blue black violet orange
N(1) 2
blue black
yellow-
green
N(1)
Indoor unit connection
2 3
green
Indoor unit connection
24K Cool only type:
handle
blue black brown
yellow-
1.
Remove the screw cap of valve and2.
Remove the screw on the right han-
dle of outdoor unit and then remove
the handle.
3.
4.
Pretighten the union nut with
hand.
handle
screw
Installation of outdoor unit
Step four: connect indoor and outdoor pipes
aim the pipe joint at the bellmouth of
pipe.
Tighten the union nut with torque
wrench by referring to the sheet
below.
gas pipe
liquid pipe
liquid
valve
gas valve
union nut
pipe joint
Φ 6.35
Φ 9.52
Φ 12.7
Φ 15.88
Φ 19.05
(N
.
m)
30~40
45~55
60~65
70~75
15~20
1.
Hex nut diameter
Tightening torque
Remove the wire clip; connect the power connection wire and signal control
wire (only for cooling and heating unit) to the wiring terminal according to the
09、12、18K Cool only type:
09、12、18K Heat pump type:
yellow-
green
N(1) 234 5
Indoor unit connection
blue black brown violet orange
24K Heat pump type:
34
Step six: neaten the pipes
1. The pipes should be placed along the wall,
bent reasonably and hidden possibly. Min.
semidiameter of bending the pipe is 10cm.
2. If the outdoor unit is higher than the wall
hole, you must set a U-shaped curve in the
pipe before pipe goes into the room, in
order to prevent rain from getting into the
room.
● The through-wall height of drain hose
shouldn't be higher than the outlet
pipe hole of indoor unit.
● Slant the drain hose slightly dow-
nwards. The drain hose can't be
● The water outlet can't be placed
in water in order to drain smoothly.
Installation of outdoor unit
U-shaped curve
wall
drain hose
the drain hose
can't raise
upwards.
The drain hose can't be fluctuant
The drain hose
can't be fluctuant
The water
outlet can't be
fluctuant
The water outlet
can't be placed
in water
Note:
2. Fix the power connection wire and signal control wire with wire clip (only for
cooling and heating unit).
Note:
● Never cut the power connection wire to prolong or shorten the distance.
35
Vacuum pumping
Leakage detection
1. Remove the valve caps on
the liquid valve and gas
valve and the nut of refri-
gerant charging vent.
2. Connect the charging hose
of piezometer to the refri-
gerant charging vent of gas
valve and then connect the
other charging hose to the
vacuum pump.
3. Open the piezometer com-
pletely and operate for
10-15min to check if the
pressure of piezometer re-
mains in -0.1MPa.
4. Close the vacuum pump
and maintain this status for
1-2min to check if the pres-
sure of piezometer remains
in -0.1MPa. If the pressure decreases, there may be leakage.
5. Remove the piezometer, open the valve core of liquid valve and gas valve
completely with inner hexagon spanner.
6.
7. Reinstall the handle.
Tighten the screw caps of valves and refrigerant charging vent.
Use vacuum pump
liquid valve
gas valve
refrigerant charging
vent
nut of refrigerant
charging vent
vacuum pump
piezometer
valve cap
Lo Hi
inner hexagon
spanner
open
close
1. With leakage detector:
Check if there is leakage with leakage detector.
2. With soap water:
If leakage detector is not available, please use soap water for leakage detection.
Apply soap water at the suspected position and keep the soap water for more
than 3min. If there are air bubbles coming out of this position, there's a leakage.
36
Check after installation
Test operation
Items to be checked Possible malfunction
The unit may drop, shake or emit noise.
Have you done the refrigerant leakage
test?
(heating) capacity.
It may cause condensation and water
dripping.
Is water drained well?
It may cause condensation and water
dripping.
Is the voltage of power supply accord-
ing to the voltage marked on the
nameplate?
It may cause malfunction or damaging
the parts.
Is electric wiring and pipeline installed
correctly?
It may cause malfunction or damaging
the parts.
Is the unit grounded securely? It may cause electric leakage.
Does the power cord follow the speci-
It may cause malfunction or damaging
the parts.
Is there any obstruction in the air inlet
and outlet?
(heating) capacity.
The dust and sundries caused during
installation are removed?
It may cause malfunction or damaging
the parts.
The gas valve and liquid valve of
connection pipe are open completely?
(heating) capacity.
1. Preparation of test operation
● The client approves the air conditioner.
● Specify the important notes for air conditioner to the client.
2. Method of test operation
● Put through the power, press ON/OFF button on the remote controller to start
operation.
● Press MODE button to select AUTO, COOL, DRY, FAN and HEAT to check
whether the operation is normal or not.
● If the ambient temperature is lower than 16
℃
, the air conditioner can’t
start cooling.
Is the inlet and outlet of piping hole
been covered?
It may cause insufficient cooling
(heating) capacity or waster eletricity.
Max. length of connection pipe Unit: m
1. Standard length of connection pipe
● 5m, 7.5m, 8m.
4. The additional refrigerant oil and refrigerant charging required after prolonging
connection pipe
● After the length of connection pipe is prolonged for 10m at the basis of
standard length, you should add 5ml of refrigerant oil for each additional 5m
of connection pipe.
● The calculation method of additional refrigerant charging amount (on the basis
of liquid pipe):
● Basing on the length of standard pipe, add refrigerant according to the
requirement as shown in the table. The additional refrigerant charging amount
per meter is different according to the diameter of liquid pipe. See the
following sheet.
Additional refrigerant charging amount = prolonged length of liquid pipe ×
additional refrigerant charging amount per meter
2.Min. length of connection pipe is 3m.
3.Max. length of connection pipe.
Configuration of connection pipe
15 25
15 30
15 30
20 30
25 30
Cooling
capacity
Max. length Max. length
of connec-
tion pipe
Cooling
capacity
of connec-
tion pipe
5000Btu/h
(1465W)
7000Btu/h
(2051W)
9000Btu/h
(2637W)
12000Btu/h
(3516W)
18000Btu/h
(5274W)
24000Btu/h
(7032W)
28000Btu/h
(8204W)
36000Btu/h
(10548W)
42000Btu/h
(12306W)
48000Btu/h
(14064W)
37
38
Additional refrigerant charging amount for R22, R407C, R410A and R134a
Diameter of connection pipe
Liquid pipe(mm) Gas pipe(mm)
Φ6.35
Φ6.35 or Φ9.52
Φ9.52 or Φ12.7
Φ12.7
Φ15.88
Φ19.05
Φ22.2
Φ15.88 or Φ19.05
Φ19.05 or Φ22.2
Φ25.4 or Φ31.8
_
_
Cooling only(g/m) Cooling and heating(g/m)
15
15
30
60
250 250
350350
120
120
50
20
Outdoor unit throttle
Configuration of connection pipe
39
Pipe expanding method
Note:
Improper pipe expanding is the main cause of refrigerant leakage. Please expand
the pipe according to the following steps:
A: Cut the pipe
the distance of indoor unit and
outdoor unit.
● Cut the required pipe with pipe cutter.
pipe
pipe cutter
leaning uneven burr
B: Remove the burrs
● Remove the burrs with shaper and
prevent the burrs from getting into
the pipe.
downwards
pipe
shaper
C: Put on suitable insulating pipe
D: Put on the union nut
● Remove the union nut on the indoor
connection pipe and outdoor valve;
install the union nut on the pipe.
union pipe
pipe
E: Expand the port
● Expand the port with expander.
Note:
● "A" is different according to the
diameter, please refer to the sheet
below:
expander
hard
mold
pipe
F: Inspection
● Check the quality of expanding port.
If there is any blemish, expand the
port again according to the steps
above.
the length is equal
improper expanding
leaning
damaged
surface
crack uneven
thickness
smooth surface
Outer diameter
(mm)
A(mm)
Max Min
Φ6 - 6.35(1/4")
Φ9.52(3/8")
Φ12-12.7(1/2")
Φ15.88-16(5/8")
1.3 0.7
1.6 1.0
1.8 1.0
2.4 2.2
66129933513
COUNTRY CALL OR VISIT US ONLINE AT
SOUTH AFRICA 0860 SAMSUNG (726 7864) www.samsung.com/za/support
NAMIBIA 08 197 267 864
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QUESTIONS OR COMMENTS?
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