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Troubleshooting
Cannot select or use the AMS-24 device
• Confirm that the AMS-24 has been connected correctly on the computer. (→ Connecting to a computer)
• Quit all software that is using the AMS-24. Then, disconnect and reconnect the USB cable connected to
the AMS-24.
• If using a USB hub, stop using it. Connect the AMS-24 directly to a USB port on the computer.
• When connecting to a Windows computer, installing the dedicated driver can resolve problems with
applications other than DAWs. (→ Installing the driver on Windows computers)
• Reinstall the dedicated driver.
The sounds of devices connected to input jacks are
distorted, too quiet or silent
• When using a condenser mic, set to ON.
• Confirm that the level indicator is not lighting red. If it is lighting red, use the Gain knob to lower
the input gain.
• Use the Gain knob to adjust the signal level.
• Use OUTPUT A and OUTPUT B knobs to adjust the volume.
Cannot play or record
• Confirm that “ZOOM AMS-24” is selected in the “Sound” setting of the computer being used.
• Confirm that AMS-24 is set for input and output in the software being used.
• Quit all software that is using the AMS-24. Then, disconnect and reconnect the USB cable connected to
the AMS-24.
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