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17
Troubleshooting
Proper Burner Flame Pattern
The burners in your grill were factory set for the
correct air and gas mixture. When the burners
are performing correctly, you will see a specific
flame pattern. The tips may occasionally flicker
yellow (A), with a descending light blue (B) to
dark blue flame (C).
m WARNING: Blocked and dirty ports can
restrict full gas flow, resulting in a fire (D) in
and around the gas valves, causing serious
damage to your grill.
m WARNING: Do not attempt to make any
repair to gas carrying, gas burning, ignition
components or structural components without
contacting Weber-Stephen Products LLC,
Customer Service Department.
m WARNING: Failure to use genuine Weber-
Stephen parts for any repair or replacement
will void all warranty protection.
m CAUTION: The burner tube openings must be
positioned properly over the valve orifices.
Spider Screens
The combustion air openings of the burners(E)
are fitted with stainless steel screens to
prevent spiders and other insects from spinning
webs and building nests inside the burners.
Additionally, dust and debris can accumulate
on the outside of the spider/insect screen and
obstruct the oxygen flow to the burners.
CALL
CUSTOMER
SERVICE
If you are still experiencing any
problems, contact the CustomerService
Representative in your area using
the contact information on
weber.com.
E
B
A
C
D
GREASY GRILL (Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have the appearance of peelingpaint.
CAUSE SOLUTION
The flakes you see are accumulated cooking vapors
that have turned into carbon.
This happens over time after repeated use of your
grill. This is not a defect. Clean the lid. Refer to the
“Product Care” section.
SYMPTOM
• Experiencing flare-ups when grilling or preheating.
CAUSE SOLUTION
There is leftover food from the previous meal. Always preheat the grill on the highest setting for 10
to 15 minutes.
The inside of the grill needs to be cleaned thoroughly. Follow the steps in the "Cleaning and Maintenance"
section to clean the grill inside from the top down.
GAS FLOW
SYMPTOM
• Grill does not reach desired temperature or heatsunevenly.
• One or more of the burners fail to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE SOLUTION
Fuel hose is bent or kinked. Straighten fuel hose.
Burner ports are dirty. Clean burner ports. Refer to “Cleaning the
BurnerPorts.”
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow andlazy.
CAUSE SOLUTION
Spider screens on the burners are obstructed. Clean spider screens. Refer to “Cleaning the Spider
Screens” in the Product Care section. Also refer to
the illustrations and information in this section about
proper flame pattern and spiderscreens.
59504_Spt_II_NG_enUS_esMX_frCA_working.indd 17 8/24/17 2:33 PM
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