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Problem Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause has been touched.
• If the delay start is set, cancel the setting or wait for the end of countdown.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected programme.
The appliance fills with water
and drains immediately.
• Make sure that the drain hose is in the correct position. The hose may be posi‐
tioned too low. Refer to "Installation instruction".
The spin phase does not op‐
erate or the washing cycle
lasts longer than usual.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the filter, if necessary. Re‐
fer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase again. This prob‐
lem may be caused by balance problems.
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there is not wa‐
ter leakages.
• Make sure that the water inlet hose and the drain hose have no damages.
• Make sure you use the correct detergent and the correct quantity of it.
You cannot open the appli‐
ance door.
• Make sure that a washing programme that ends with water in tub, has not
been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact the Author‐
ised Service Centre.
The appliance makes an un‐
usual noise and vibrates.
• Make sure the levelling of the appliance is correct. Refer to "Installation in‐
struction".
• Make sure that the packaging and/or the transit bolts are removed. Refer to
"Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme duration in‐
creases or decreases during
programme execution.
• The ProSense System is able to adjust the programme duration according to
the type and the laundry load size. Refer to "The ProSense System load de‐
tection" in "Daily Use" chapter.
The washing results are not
satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash the laun‐
dry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the drum
during the washing cycle.
• Reduce the quantity of detergent.
After the washing cycle,
there are some detergent
residues in the dispenser
drawer.
• Make sure that the flap is in the correct position (UP for powder detergent -
DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according the indications
given in this user manual.
ENGLISH 33
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