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Action Yes No
a Check if the distance between the defects is equal to one of
the following:
• 25.1 mm (0.98 in.)
• 29.8 mm (1.17 in.)
• 43.9 mm (1.72 in.)
• 45.5 mm (1.79 in.)
• 94.2 mm (3.70 in.)
b If the distance between the defects equals 25.1 mm (0.98 in.),
29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the
photoconductor unit.
c If the distance between the defects equals 43.9 mm (1.72 in.) or
45.5 mm (1.79 in.), then replace the developer unit.
Do the repeating defects still appear?
1 Check if the
distance
between the
defects is equal
to one of the
following:
• 37.7 mm (1.48
in.)
• 78.5 mm
(3.09 in.)
• 95 mm (3.74
in.)
2 Take note of the
distance, and
then contact
customer
support or your
service
representative.
The problem is
solved.
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Action Yes No
Step 1
a Open the trays, and then check if they contain paper of the
same size and type.
• Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Troubleshooting 168
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