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8
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com or contact Consumer Care.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
Problem Possible Cause Remedies
Machine is not
working.
Dirty water tank full or not seated
properly.
Empty and reseat tank.
Brush roll window is not latched in
place.
Reinstall brush roll window.
Machine is not reclined. Recline machine before pressing
power button.
Reduced or no
suction
The suction path is blocked. Clean the suction path.
The brush roll is entangled by hair and
other objects.
Clean the brush roll.
Abnormal noise in
motor operation
The suction path is blocked. Clean the suction path.
Machine is not
charging
Adapter not connected to charging
station.
Check adapter connection to
charging base.
Dirty water tank
icon is flashing
Tank is full or not installed correctly. Remove, empty and reinstall tank.
Brush roll icon is
flashing
The brush roll is entangled by hair and
other objects.
Clean the brush roll.
Self-cleaning cycle
button is flashing
The cleaning cycle was cut off due to
full dirty water tank.
Remove, empty and reinstall tank.
Can’t complete self-
cleaning cycle
The battery needs to be charged. Fully charge before use.
Clean water tank is empty. Refill tank.
Dirty water tank is full. Empty tank.
Note: Any other servicing should be performed by an authorized service representative.
©2022 BISSELL Inc. All rights reserved.
Part Number 1631845 06/22 RevG
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Warranty
Limited 18-month warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for
complete warranty information.
Every Purchase Saves Pets
™
BISSELL proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets.
When you buy a BISSELL® product, you help save pets, too. We’re proud to design products that help
make pet messes, odors and pet homelessness disappear. Visit BISSELLsavespets.com to learn more.