FULL MANUAL
HW-Q990C
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Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
www.samsung.com/register
Figures and illustrations in this User Manual are provided for
reference only and may differ from actual product appearance.
ENG - 2
CONTENTS
01 Checking the Components 3
02 Product Overview 4
Top Panel of the Soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Bottom Panel of the Soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
03 Using the Soundbar Remote Control 5
Inserting Batteries before using the Remote Control (AAA
batteries X 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to Use the Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Active Voice Amplier (AVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the Hidden Buttons (Buttons with more than one
function). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Output specications for the different sound effect modes. . . . 7
Adjusting the Soundbar volume with a TV remote control . . . . .8
04 Connecting the Soundbar 9
Connecting the power and units . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
‒ Recommended Speaker Layout . . . . . . . . . . . . . . . . . . . . . . . . . 10
‒ Surround speaker mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
‒ Manually connecting the Subwoofer or
Surround Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
‒ LED Indicator Lights on the Rear of Subwoofer and
Surround Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
05 Connecting to a TV 13
Connecting the TV that supports HDMI ARC (Audio Return
Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting via Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Q-Symphony Function . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the SpaceFit Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
06 Connecting an External Device 19
Method 1. Connecting using an HDMI Cable (Capable of Dolby
Atmos / DTS:X decoding and playback) . . . . . . . . . . . . . . . . . . . . . 19
Method 2. Connecting using an Optical Cable . . . . . . . . . . . . . . .20
07 Connecting a Mobile Device 21
Method 1. Connecting via Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . 21
Method 2. Connecting via Wi-Fi (Wireless Network). . . . . . . . . .23
Using the SmartThings Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connecting via Apple Airplay 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Using the Tap Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
08 Installing the Wall Mount 25
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Wallmount Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Installing the Surround Speakers on a Wall . . . . . . . . . . . . . . . . . 26
09 Installing the Soundbar in front of TV 26
Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
10 Software Update 27
Auto Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
USB Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
11 Troubleshooting 28
ENG - 3
01 CHECKING THE COMPONENTS
SOUNDBAR
Soundbar Main Unit Soundbar Remote Control (AH81-15047A) /
Batteries
Subwoofer
x 2
x 4
Surround Speaker
(Left / Right)
Power Cord (Subwoofer, Surround Speaker,
Soundbar) (3903-001117)
HDMI Cable (BN39-02661A)
A TYPE : 450mm
x 2
x 2
(M4 x L10)
Wall Mount Guide (AH81-15186A) Holder-Screw (AH61-04110A) Screw (6001-001202)
x 2
x 4
Bracket-Wall Mount (AH61-04119A) Rubber-Foot (BN67-00398L)
• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar
Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 25~27.
• Design, specications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.
• Samsung Electronics Co., Ltd reserves the right to change the specications without notice.
• Weight and dimensions are approximate.
ENG - 4
02 PRODUCT OVERVIEW
Top Panel of the Soundbar
2
1 3
4
1
(Multi Function) Button
• In standby mode, press the (Multi Function) button to turn on the Soundbar.
• Press the (Multi Function) button to change the input source.
2
(Volume) Button
Adjusts the volume.
3
(Mic On/Off) Button
Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will glow red.
Red On
Mic Off
Red Off
Mic On
4 Display
Displays the product’s status and current mode.
D.IN → HDMI 1 → HDMI 2 → Wi-Fi → BT
• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.
Bottom Panel of the Soundbar
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
SERVICE
5
SERVICE
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
DIGITAL AUDIO IN
(OPTICAL)
2
1
3
4
1 DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device. (See page 20)
2 SERVICE
Connect a USB storage device to upgrade the product’s software.
3 HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device. (See page 19)
4 HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV. (See page 13)
5 POWER
Connect the Soundbar’s AC power cable. (See page 9)
• When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.
ENG - 5
03 USING THE SOUNDBAR REMOTE CONTROL
Inserting Batteries before using the Remote Control (AAA batteries X 2)
Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.
• The illustration differs with the respective Remote Control model.
How to Use the Remote Control
SOUNDBAR
1
2
3
10
11
13
8
9
4
6
5
7
12
1
Power
Turns the Soundbar on and off.
• Auto Power Down Function
The unit turns off automatically in the following situations:
• In D.IN / HDMI 1 / HDMI 2 / Wi-Fi / BT mode if there is no audio
signal for 18 minutes.
2
Source
Press to select a source connected to the Soundbar.
• Voice Feedback On/Off
You can turn on or off the Voice Feedback.
Press and hold the
(Source) button on the remote control for
5 seconds while the Soundbar is off (Standby mode).
Each time you change the Voice Feedback setting, the OLED Display
will show “AUI OFF” (Default) or “AUI ON”.
3
Bluetooth PAIR
Switch the Soundbar to Bluetooth pairing mode. Press the button and
wait for the “BT PAIRING” screen to connect to a new Bluetooth device.
4
Mute
Press the
(Mute) button to mute the sound.
Press it again to unmute the sound.
5
SOUND MODE
By pressing the button, you can select the desired audio mode such as
Surround, Game Pro, Standard, Adaptive Sound.
• Standard
Outputs the original sound.
• Surround
Provides a wider sound eld than standard.
• Game Pro
Provides stereoscopic sound to immerse you in the action while
gaming.
• Adaptive Sound
Analyzes the content in real time and automatically provides the
optimal sound eld based on the characteristics of the content.
6
CH LEVEL
By pressing the button, you can adjust the volume of the each speaker
such as Center level, Side level, Wide level, Front Top level, Rear level,
Rear top level, and Rear side level.
• To control the volume of the each speaker select Center level, Side
level, Wide level, or Front Top level in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• If Surround Speakers are connected, select Rear level, Rear top level,
or Rear side level and then use the Up/Down buttons to adjust the
volume within a -6 to +6 range.
ENG - 6
7
Sound Control
By pressing the button, you can set the audio function such as SpaceFit Sound, AVA, Voice enhance mode, Night
mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
• Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear.
• Night mode is optimized for night time viewing with the settings adjusted to bring the volume down but keep
the dialog clear.
• Press and hold the
(Sound Control) button for about 5 seconds to adjust the sound for each frequency band.
150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each
can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
(Make sure the Sound mode is set to “Standard”.)
• If the video on the TV and audio from the Soundbar are not synchronized, select Sync in Sound Control, and
then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
• Sync is only supported for some functions.
• Available Surround speaker mode settings may vary depending on the specication of the compatible (with
the Soundbar) surround speaker.
• The Virtual Speaker function can be turned ON/OFF by using the Up/Down buttons.
8
Play / Pause
You can also play or pause music by pressing the button.
9
Up/Down/Left/
Right
Press the indicated areas to select Up/Down/Left/Right.
Press Up/Down/Left/Right on the button to select or set functions.
• Music Skip
Press the Right button to select the next music le. Press the Left button to select the previous music le.
• ID SET
Use this option when the Subwoofer or Surround Speakers are not connected or need reconnection.
While powered off, press and hold the Up button for 5 seconds to perform ID SET. (See page 11.)
10
Info
Press to display information about the active function or the codec available.
In BT mode, it displays the connected device (when pairing is complete) or “BT ready” (when pairing is required).
11
WOOFER LEVEL
Push the button up or down to adjust the level of the woofer (bass).
12
VOLUME
Push the button up or down to adjust the volume.
• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
13
TONE CONTROL
By pressing the button, you can adjust the volume of the treble or bass sound. The dered item can be adjusted
using the Up/Down buttons. This function is enabled in Sound mode excluding in Standard mode.
• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust
the volume between -6~+6 by using the Up/Down buttons.
• Once the bass level is changed, the woofer level will be also adjusted accordingly.
ENG - 7
• Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
• No data is saved during the analysis.
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Reference page
Remote Control Button Function
WOOFER (Up) TV remote control On/Off (Standby) page 8
Up ID SET page 11
(Sound Control)
7 Band EQ page 6
(Source)
Voice Feedback On/Off (Standby) page 5
Effect Input
Output
With Subwoofer & Surround Speaker
Standard
2.0 ch 2.1 ch
5.1 ch 5.1 ch / 7.1 ch (DTS)
7.1 ch 7.1 ch
Dolby Atmos®, DTS:X 7.1.4 ch
Surround
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
Game Pro
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
Adaptive Sound
2.0 ch 11.1.4 ch
5.1 ch 11.1.4 ch
7.1 ch 11.1.4 ch
Dolby Atmos®, DTS:X 11.1.4 ch
The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround
Speakers, change the effect mode to Surround.
ENG - 8
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.
• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not
supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function:
Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default
mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Remote Control Button Display Status
(Default mode)
OFF-TV REMOTE
Disable the TV remote control.
SAMSUNG-TV REMOTE
Enable a Samsung TV’s IR remote control.
ALL-TV REMOTE
Enable a third-party TV’s IR remote control.
ENG - 9
04 CONNECTING THE SOUNDBAR
Connecting the power and units
Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order:
• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of
the Soundbar Main Unit)
1. Connect the Power cord to the Subwoofer.
Rear of Subwoofer
Power Cord
2. Connect the power cord to the Left and Right Surround Speakers.
Bottoms of the Left and
Right Surround Speakers
Power Cord
3. Connect the Power cord to the Soundbar.
Bottom of the Soundbar
Main Unit
Power Cord
4. Connect power to the Soundbar, Subwoofer and Surround Speakers. The Subwoofer and Surround Speakers are automatically connected when
the Soundbar is turned on.
LINK LED - Blue is On
NOTE
• Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be
automatically connected when turning on the Soundbar.
• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.
ENG - 10
Recommended Speaker Layout
150° 150°
135° 135°
0°
Subwoofer
Soundbar
Surround Speaker L Surround Speaker R
CAUTION
• Wireless receiving antennas are built into the subwoofer and surround
speakers. Keep the units away from water and moisture.
• For optimal listening performance, make sure that the areas around the
subwoofer and surround speakers locations are clear of any obstructions.
Surround speaker mode
An optimal surround sound may be delivered depending on the position of the surround speaker. See the illustration below for speaker
positioning.
To activate this mode, select the Surround Speaker mode using the remote control of the Soundbar.
(
(Sound Control) → Surround speaker → (Up) / (Down) → Front / Rear)
Soundbar
Surround Speaker L Surround Speaker R
Soundbar
Surround Speaker R
Surround Speaker L
Rear positioning Front positioning
NOTE
• This mode is available only with Soundbar models including a specic surround speaker.
• In Front speaker mode, position the front speakers toward you.
• The surround speaker mode is enabled by default.
ENG - 11
Manually connecting the Subwoofer or Surround Speakers
Before performing the manual connection procedure below:
• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.
• Make sure that the Soundbar is turned off.
1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
• The red indicator at the rear of each speaker turns off and the blue indicator blinks.
5 Sec
Blinking
blue fast
Rear of Subwoofer Rear of Subwoofer
Blinking blue fast
x 2
Rear of the Left and Right Surround Speakers
5 Sec
3. Press the Up button on the remote control for 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
PAIR
5 Sec
ID SET
4. Check if the LINK LED is solid blue (connection complete).
LINK LED - Blue is On The LINK LED indicator stops blinking and glows a solid blue when a connection
is established between the Soundbar and the Subwoofer, surround speakers.
ENG - 12
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers
LED Status Description Resolution
Blue
Subwoofer
Surround Speakers
Blue
On
Successfully connected
(normal operation)
-
Blinking Recovering the connection
Check if the power cable attached to the main Soundbar
unit is connected properly or wait about 5 minutes.
If blinking persists, try manually connecting the
subwoofer and Surround Speakers. See page 11.
Red
Subwoofer
Surround Speakers
Red
On
Standby (with the
Soundbar main unit turned
off)
Check if the power cable attached to the main Soundbar
unit is connected properly.
Connection failed
Connect again. See the instructions for manual
connection on page 11.
Subwoofer
Red and blue
Surround Speakers
Red and blue
Blinking Malfunction
See the contact information for the Samsung Service
Center in this manual.
NOTE
• If the main unit is powered off, the subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red
after blinking in blue several times.
• If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating
environment. If a steel-concrete or metallic wall is between the main unit and the subwoofer, the system may not operate at all because the
wireless signal cannot penetrate metal.
CAUTION
• Wireless receiving antennas are built into the subwoofer and Surround Speakers. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the subwoofer and the Surround Speakers are clear of any obstructions.
ENG - 13
05 CONNECTING TO A TV
Connecting the TV that supports HDMI ARC (Audio Return Channel)
CAUTION
• When both the HDMI cable and optical cable are connected, the HDMI signal is received rst.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not
be output.
• The recommended cable is a Premium High Speed HDMI Cable with Ethernet certied by HDMI.org.
HDMI IN
(ARC)
HDMI TO TV
(eARC/ARC)
Connect to the HDMI IN
(ARC/eARC) port of your TV.
Connect to the HDMI TO
TV (eARC/ARC) port of the
Soundbar main unit.
HDMI Cable
Top of the Soundbar
Bottom of the Soundbar
TV ARC
1. With the Soundbar and TV turned off, connect the HDMI cable as shown in the gure.
2. Turn on the Soundbar and TV.
3. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
• When the TV sound is not output, press the
(Multi Function) button at the top of the Soundbar or the (Source) button on the remote
control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
• When connecting a TV that supports the eARC function, “eARC” appears on the display and the sound is heard.
• To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on setting.
(e.g. Samsung TV : Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode (Auto))
• If “TV ARC” does not appear in the display window of the Soundbar main unit, conrm that the HDMI cable is connected to the correct port.
• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTE
• When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the
digital video and audio data without connecting a separate optical cable.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14
mm).
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that
you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may
use different words for Dolby Digital and PCM depending on the TV manufacturer.)
• The ARC/eARC protocols support Dolby Atmos.
• Make sure that the content supports Dolby Atmos®.
ENG - 14
Connecting using an Optical Cable
Pre-connection Checklist
• When both the HDMI cable and optical cable are connected, the HDMI signal is received rst.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
Optical Cable (not supplied)
Bottom of the Soundbar
D.IN
Top of the Soundbar
1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the TV
with the optical cable (not supplied), as shown in the gure.
2. Turn on the Soundbar and TV.
3. Press the
(Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.
4. The TV sound is output from the Soundbar.
ENG - 15
Connecting via Bluetooth
When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected. Check the specications of your TV.
The initial connection
1. Press the
PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
PAIR
(OR)
a. Press the
(Multi Function) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
Top of the Soundbar
BT READY
b. When “BT READY” appears, press and hold the
(Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to
display “BT PAIRING”.
5 Sec
Top of the Soundbar
BT PAIRING
2. Select Bluetooth mode on the Samsung TV.
(e.g. Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List → Soundbar Q***C
(Bluetooth))
3. Select “Soundbar Q***C” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the
Soundbar, select the message, and then establish a connection.
• When the Samsung TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4. You can now hear Samsung TV sound from the Soundbar.
• After you have connected the Soundbar to your Samsung TV the rst time, use the “BT READY” mode to reconnect.
If the device fails to connect
• If you have an existing Soundbar (e.g., Soundbar Q***C) on the list of speakers on the Samsung TV, delete it.
• Then repeat steps 1 through 3.
Disconnecting the Soundbar from the Samsung TV
Press the
(Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the mode other than
“BT”.
• Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.
(The time required may differ, depending on the Samsung TV model.)
ENG - 16
What is the difference between BT READY and BT PAIRING?
• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more
than 5 seconds while the Soundbar is in “BT” mode.)
Notes on Bluetooth connection
• Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical eld around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.
Connecting via Wi-Fi
Pre-connection Checklist
• Wi-Fi connection is available only on Samsung TV.
• Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar.
Contact your Internet service provider for details.
• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
• To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router rst. See page 23, for details on how to establish
a Wi-Fi connection.
1. For more information about Wi-Fi connection to the Soundbar, see page 23, “Method 2. Connecting via Wi-Fi (Wireless Network)”.
2. Change the input source of the TV by using the Audio menu to Soundbar.
• Samsung TVs released in 2017 or later
Home (
) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Soundbar Q***C (Wi-Fi)
NOTE
The Wi-Fi Dolby Atmos connection is available in some Samsung TVs and some Soundbar models.
Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Wi-Fi
Port deactivation method
Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn
Wi-Fi On / Off.
Bluetooth
Port deactivation method
Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds
to turn Bluetooth On / Off.
ENG - 17
Using the Q-Symphony Function
• When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the
Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-
dimensional surround sound effect.
• When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
Settings (
) → All Settings ( ) → Sound → Sound Output
TV menu
HDMI Cable
OR
Optical Cable (not supplied)
D.IN
• TV menu example: TV + [AV] Soundbar series name (HDMI) / TV + [AV] Soundbar series name (Optical)
TV menu
Wi-Fi
Wi-Fi
• TV menu example: TV + [AV] Soundbar series name (Wi-Fi)
NOTE
• It can operate according to the Codec supported by TV.
• This function is supported only when the HDMI Cable or Optical Cable (not supplied) or Wi-Fi is connected.
• The message displayed may differ with the TV model.
• Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
• This function is available in some Samsung TVs and some Soundbar models.
ENG - 18
Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization
proceeds automatically.
Method 1. Connecting via Soundbar
To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar.
1. Press the
(Sound Control) button to turn on the SpaceFit Sound mode.
“SPACEFIT SOUND OFF” appears on the display.
2. Press the Up button on the remote control to turn on the SpaceFit Sound.
“ON” appears on the display.
PAIR
3. Press the Down button on the remote control to turn off the SpaceFit Sound.
“OFF” appears on the display.
PAIR
• This is available in all Sound modes.
Method 2. Connecting via TV
To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.
(Home (
) → Menu → Settings ( ) → All Settings ( ) → General → Intelligent Mode Settings → Adaptive Sound+)
• The sound mode on your Soundbar will automatically change to Adaptive Sound+ if you enable the Adaptive Sound+ mode on your TV.
NOTE
This function works when the Soundbar connects to some of the Samsung TVs.
ENG - 19
06 CONNECTING AN EXTERNAL DEVICE
Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X decoding
and playback)
Pre-connection Checklist
• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
• Make sure that the content supports Dolby Atmos® / DTS:X.
HDMI TO TV
(eARC/ARC)
HDMI 2
HDMI 1
HDMI IN
(ARC)
HDMI OUT
Bottom of the Soundbar
HDMI 1
OR
HDMI 2
External Device
HDMI Cable
HDMI Cable
OR
Top of the Soundbar
1. Use an HDMI cable to connect the HDMI OUT port on the external device and the HDMI port on the bottom of the Soundbar.
2. Use an HDMI cable to connect the HDMI IN port of the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar.
3. Turn on the Soundbar, TV, and the external device.
4. Press the
(Multi Function) button on the top of the Soundbar or the (Source) button on the remote control to select “HDMI 1” or “HDMI
2” mode.
5. The Soundbar display indicates that “HDMI 1” or “HDMI 2” mode is currently selected and the Soundbar will start playing sounds.
NOTE
• When you use Dolby Atmos® / DTS:X: If the input source is Dolby Atmos® / DTS:X, refer to
effect modes” on page 7
• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
• When DTS:X is activated, “DTS:X” appear in the front display.
•
Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for
Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
Frame rate (fps) Color depth
< 60
8 bit O O O O
10 bit - - O O
12 bit - - O O
120
8 bit - - - -
10 bit - - - -
• Supported specication may vary depending on the connected external device or usage conditions.
ENG - 20
Method 2. Connecting using an Optical Cable
DIGITAL AUDIO IN
(OPTICAL)
OPTICAL OUT
BD / DVD player / Set-
top box / Game console
Top of the Soundbar
D.IN
Optical Cable
(not supplied)
Bottom of the Soundbar
1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the
external device.
2. Turn on the Soundbar and external device.
3. To select “D.IN” mode, press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control.
4. Your Soundbar will play sounds from the external device.
ENG - 21
07 CONNECTING A MOBILE DEVICE
Method 1. Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.
The initial connection
• When connecting to a new Bluetooth device, make sure the device is within 3.28 ft (1 m) distance.
1. Press the
PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
PAIR
Mobile device
(OR)
a. Press the
(Multi Function) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
Top of the Soundbar
BT READY
b. When “BT READY” appears, press and hold the
(Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to
display “BT PAIRING”.
5 Sec
Top of the Soundbar
BT PAIRING
2. On your device, select “Soundbar Q***C” from the list that appears.
• When the Soundbar is connected to the Mobile device, [Mobile Device Name] → “BT” appears in the front display.
3. Play music les from the device connected via Bluetooth through the Soundbar.
• After you have connected the Soundbar to your mobile device the rst time, use the “BT READY” mode to reconnect.
If the device fails to connect
• If you have an existing Soundbar (e.g., “Soundbar Q***C”) in the list of speakers on the Mobile device, delete it.
• Repeat steps 1 and 2.
What is the difference between BT READY and BT PAIRING?
• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more
than 5 seconds while the Soundbar is in “BT” mode.)
ENG - 22
Notes on Bluetooth connection
• Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
‒ If there is a strong electrical eld around the Soundbar.
‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
‒ If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main
unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.
The Bluetooth connection may break when the devices are out of the effective range.
• The Bluetooth connection may not function as intended in areas with poor reception.
• A Bluetooth device may experience noise or malfunction under in the following conditions:
‒ When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
‒ In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
‒ When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave
ovens, and wireless LAN devices.
‒ Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.
• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.
• This wireless device may cause electrical interference during operation.
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.
• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “BT”.
• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ,
depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
ENG - 23
Method 2. Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
The initial connection
1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).
2. On the app, follow the screen instructions to add the Soundbar.
• The automatic pop-up (the second screenshot below) may not show on some devices.
If the pop-up window does not appear, press “
” on the Home screen. The Soundbar is added to the app.
• The illustration below may differ according to the app version.
Launch App Auto pop-up Add device
SmartThings
App
Using the SmartThings Hub
• You can use the Soundbar’s SmarThings Hub function to connect the IoT devices (bulbs, plugs, sensors etc.) that require SmartThings Hub.
• To use the SmartThings Hub function, you must register the Soundbar in the SmartThings app.
Registering an IoT device on the SmartThings app
1. Add the Soundbar in the SmartThings app according to the instructions in the “Method 2. Connecting via Wi-Fi (Wireless Network) > The
initial connection” section.
2. Tap the Soundbar device card.
3. Tap SmartThings Hub at the bottom of the screen.
4. Tap Using SmartThings Hub, and then tap Set up to activate the SmartThings Hub function.
• When the SmartThings Hub function activates, unset changes to using.
• SmartThings Hub device card will appear next to the Soundbar device card.
5. On the Home screen, tap “
” to add an IoT device.
• An IoT device card appears on the app when you successfully add an IoT device.
• If you unplug the Soundbar, devices connected through the SmartThings Hub may be disconnected. You must reconnect the devices once
they get disconnected.
Deleting SmartThings Hub from the SmartThings app
1. On the devices screen , tap the Soundbar device card.
2. Tap SmartThings Hub at the bottom of the screen.
3. Tap Removing SmartThings Hub to deactivate the SmartThings Hub function.
• When the SmartThings Hub function deactivates, using changes to unset.
Connecting via Apple Airplay 2
• This feature may not be available in some countries.
• This Samsung Soundbar supports AirPlay 2 and requires iOS 13.4 or later.
With AirPlay 2, you can stream music, podcasts, and other audio from your Apple devices to the Samsung Soundbar.
• To enable AirPlay2 in your Soundbar, you must rst register the device with the Samsung Smart Things app by agreeing with the app’s terms
and conditions.
• Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device.
• Select
from an AirPlay-supported app or Control Center on your iPhone, iPad, or Mac.
• Select the Soundbar from the list of available devices to play the current audio to.
ENG - 24
Using the Tap Sound
Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.
• This function may not be supported, depending on the mobile device.
• This function is only compatible with Samsung mobile devices with Android 8.1 or later.
Top of the Soundbar
Mobile device
SmartThings App
1. Turn on the Tap Sound function on your mobile device.
• For details on how to turn on the function, refer to “Setting the Tap Sound function” below.
2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window.
A connection is established between the mobile device and Soundbar via Bluetooth.
3. Play the sound of content on the mobile device through the Soundbar.
• This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the
Soundbar.
• Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or
damaged.
• It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without
using excessive force.
• To use this function, update the SmartThings app to the latest version.
The function may not be supported, depending on the app version.
Setting the Tap Sound function
Use the SmartThings app to turn on the Tap View, Tap Sound function.
1. On the mobile device, run the SmartThings app.
2. Select (
→ ) in the SmartThings app screen displayed on the mobile device.
3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.
NOTE
• When the mobile device is in power-saving mode, the Tap Sound function does not work.
• The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure
devices that may cause radio interference are placed at a sufcient distance away from the Soundbar.
ENG - 25
08 INSTALLING THE WALL
MOUNT
Installation Precautions
• Install on a vertical wall only.
• Do not install in a place with high temperature or humidity.
• Verify whether the wall is strong enough to support the product’s
weight. If not, reinforce the wall or choose another installation
point.
• Purchase and use the xing screws or anchors appropriate for
the kind of wall you have (plaster board, iron board, wood, etc.). If
possible, x the support screws into wall studs.
• Purchase wall mounting screws according to the type and
thickness of the wall you want to mount the Soundbar on.
‒ Diameter: M5
‒ Length: 1 3/8 inches (35 mm) or longer recommended.
• Connect cables from the unit to external devices before you install
the Soundbar on the wall.
• Make sure the unit is turned off and unplugged before you install
it. Otherwise, it may cause an electric shock.
Wallmount Components
A TYPE : 450mm
Wall Mount Guide (AH81-15186A)
x 2
x 2
(M4 x L10)
Holder-Screw (AH61-04110A) Screw (6001-001202)
x 2
Bracket-Wall Mount (AH61-04119A)
1. Place the Wall Mount Guide against the wall surface.
• The Wall Mount Guide must be level.
• If your TV is mounted on the wall, install the Soundbar at least 2
inches (5 cm) below the TV.
2 inches (5 cm) or more
2. Align the Wall Mount Guide’s Center Line with the center of your
TV (if you are mounting the Soundbar below your TV), and then x
the Wall Mount Guide to the wall using tape.
• If you are not mounting below a TV, place the Center Line in the
center of the installation area.
A TYPE : 450mm
Center Line
3. Push a pen tip or sharpened pencil tip through the center of the
A-TYPE images on each end of the Guide to mark the holes for the
supporting screws, and then remove the Wall Mount Guide.
A TYPE : 450mm
4. Using an appropriately sized drill bit, drill a hole in the wall at each
marking.
• If the markings do not correspond to the positions of studs,
make sure you insert appropriate anchors or mollies into the
holes before you insert the support screws. If you use anchors
or mollies, make sure the holes you drill are large enough for
the anchors or mollies you use.
5. Push a screw (not supplied) through each Holder-Screw, and then
screw each screw rmly into a support screw hole.
6. Install the 2 Bracket-Wall Mounts in the correct orientation on the
bottom of the Soundbar using 2 Screws.
• When assembling, make sure the hanger part of the Bracket-
Wall Mounts are located behind the rear of the Soundbar.
Rear of Soundbar
Right end of Soundbar
ENG - 26
7. Install the Soundbar with the attached Bracket-Wall Mounts by
hanging the Bracket-Wall Mounts on the Holder-Screws on the
wall.
8. Slide the Soundbar down as shown below so that the Bracket-Wall
Mounts rest securely on the Holder-Screws.
• Insert the Holder-Screws into the wide (bottom) part of the
Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts
down so that the Bracket-Wall Mounts rest securely on the
Holder-Screws.
Installing the Surround Speakers on a
Wall
You can purchase wall mounts separately to install the surround
speakers on a wall.
Wall mounts aren’t sold by Samsung Electronics.
Notes for Wall Mounting the Surround Speakers
• Surround Speaker wall mounts must be able to support more than
17.6 lbs (8.0 kg).
• Hole size : 1/4 - 20 UNC threaded insert
‒ Standard Screw : 6.35 mm (0.25 Inch) ø,
1.27mm (0.05 Inch) Pitch
‒ Length : 18 mm (0.70 Inch) long
‒ Quantity : Left 1 EA / Right 1 EA
L R
• Check the strength of the wall before you install the Wall Mount
Brackets. If the strength is insufcient, make sure to reinforce the
wall before installing the Wall Mount Brackets and the speakers
on the wall.
• Samsung Electronics is not liable for any damage to the product
due to the product being installed inappropriately.
• Take care not to install the speakers sideways or upside down.
09 INSTALLING THE
SOUNDBAR IN FRONT OF
TV
Component
x 4
Rubber-Foot (BN67-00398L)
To install, attach the Rubber-Feet to the bottom of the Soundbar
before placing it in position above the TV stand. Make sure you attach
the Rubber-Feet so they do not lie outside the edges of the TV stand.
Refer to the gure below.
Rubber-Foot
Place the Soundbar on a TV stand.
Microphones
ENG - 27
As illustrated in the image, align the center of the Soundbar with the
center of the TV, carefully place the Soundbar onto the TV stand.
At this time, place the microphones at the front of the stand not to
interfere with voice recognition.
Right end of Soundbar
TV
NOTE
• Make sure the Soundbar is placed on a at and solid surface.
• Insufcient gap from the TV may cause voice recognition and
acoustic problems.
• The illustration above differs with the respective model.
• For the best performance of the microphones, keep the Soundbar
at least 2 cm away from the TV’s panel.
10 SOFTWARE UPDATE
Auto Update
When the Soundbar is connected to the Internet, software updates
automatically occur even when the Soundbar is turned off.
• To use the Auto Update function, the Soundbar must be connected
to the Internet.
The Wi-Fi connection to the Soundbar will be terminated if
the Soundbar’s power cord is disconnected or the power is cut
off. If the power is cut off, when the power comes back on or
you reconnect the power cord, turn on the Soundbar, and then
reconnect it to the Internet.
USB Update
Bottom of the Soundbar
SERVICE
REAR)
SERVICE
the future.
When an update is available, you can update the Soundbar by
connecting the USB drive that contains the update rmware to the
SERVICE port of the Soundbar.
1. Go to the Samsung Electronics website (www.samsung.com) →
search for the model name from the customer support menu
option.
• For more information about update, refer to Upgrade Guide.
2. Download the upgrade le (USB type).
3. Unzip the le to create a folder with the le name.
4. Store the created folder in a USB and then connect it to the
Soundbar.
5. Turn on the Soundbar. Then the product is updated within 3
minutes with displaying the message, “UPDATE”.
• During update, do not turn it off or remove the USB.
• If “UPDATE” does not appear on the display window, remove the
power cord from the Soundbar and then reconnect it.
• When the latest version is installed, no update is performed.
• Depending on the USB type, update may not be supported.
ENG - 28
Initialization
Top of the Soundbar
INIT
With the Soundbar on, press the (Volume) buttons on the body
at the same time for at least 5 seconds. “INIT” appears on the display
and then the Soundbar is initialized.
CAUTION
• All the settings of the Soundbar are initialized. Be sure to
perform this only when initialization is required.
11 TROUBLESHOOTING
Refer to the instructions below if this product does not function
properly. If the problem you are experiencing is not listed below or if
the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864).
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is correctly
inserted into the outlet.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Power cycle the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 5.)
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone. (See page 4.)
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted. Adjust the
volume.
• When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV:
Home (
) → Menu → Settings ( ) → All Settings ( ) → Sound
→ Sound Output → Select Soundbar)
• The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
• Remove the power cord completely, reconnect, and turn the
power on.
• Initialize the product and try again. (See page 28.)
Sound is not output from the subwoofer or the surround speakers.
• Check whether the LED indicator on the rear of the Subwoofer
and Surround Speakers are on in blue. Reconnect the Soundbar
and Subwoofer and Surround Speakers if the indicator is blinking
in blue or turned red. (See page 11.)
• You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
• Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
• Remove and reconnect the power plug.
ENG - 29
In case there is sound jitter, delays, or noise from the Subwoofer
and Surround Speaker
• If there are any objects between the Soundbar and Subwoofer
speaker, this could cause a problem. Please reposition these to a
place without such an object.
• There may be sound jitter or delays when the Subwoofer and
Surround Speaker are far from the Soundbar. Please place them
near the Soundbar.
• There may be sound jitter or delays when the Soundbar is near an
instrument or electrical device that can cause radio interference.
Place the Soundbar far from such devices that can cause radio
interference. (E.g., wireless router)
• Change the TV network connection status from wireless to wired.
The Subwoofer volume is too low
• The original volume of the content you are playing may be low.
Try adjusting the Subwoofer level. (See page 6.)
• Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 13.)
• Connection may not be possible due to the connected external
device (set-top box, game machine, etc.). Directly connect the
Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on
the TV menu. (Samsung TV: Home (
) → Menu → Settings ( )
→ All Settings ( ) → Connection → External Device Manager →
Anynet+ (HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should
be set to On. (Samsung TV: Home ( ) → Menu → Settings ( ) →
All Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode
(Auto))
There is no sound in when connecting to the TV in HDMI TO TV
(eARC/ARC) mode
• Your device is unable to play the input signal. Change the
TV’s audio output to PCM or Dolby Digital. (For a Samsung TV:
Home (
) → Menu → Settings ( ) → All Settings ( ) → Sound
→ Expert Settings → Digital Output Audio Format)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING” for
connection. (Press the
PAIR button on the remote control
or press the (Mic On/Off) button on the body for at least 5
seconds.)
• If the Soundbar is connected to another device, disconnect that
device rst to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ) → Menu →
Settings ( ) → All Settings ( ) → Sound → Sound Output →
Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the
Soundbar is in “BT READY”, press and hold the Left button on
the Soundbar remote control for 5 seconds to select ON-TV
CONNECT. If you see OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Initialize the product and try again. (See page 28.)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are located too
close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away
from the soundbar, it may cause the sound to drop out. Move the
device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver
or the product is installed on metal furniture, the sound may drop
out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating
any obstacles that are between the soundbar and the router, if
possible.
• If your wireless router is new, you will need to recongure the
speaker’s network settings.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
The AVA function is not available in the following cases.
• The AVA function will not be available when the microphone is
turned off.
After connecting the TV to the Soundbar, I switched the Soundbar
mode. Then no sound is output from the TV.
• If you connect your Soundbar to a mobile device while the
Soundbar is connected to the TV, the Soundbar outputs sound
from the mobile device while keeping the TV connection. So the
TV sound will not be delivered anywhere.
• Disconnect the mobile device, and the TV sound will be output
from the Soundbar again.
The Soundbar does not appear in AirPlay2
• To enable AirPlay2 in your Soundbar, you must rst register the
device with the Samsung Smart Things app by agreeing with the
app’s terms and conditions. (See page 23.)
• AirPlay2 does not operate if you delete the Soundbar from the
Samsung Smart Things app.
• Make sure that the Soundbar and the Apple device are connected
to the same Wi-Fi network.
• The Soundbar is compatible with AirPlay2 installed on iOS 13.4 or
later.
