Front Loader
Washing Machine
FLW-5CWH
USER MANUAL &
INSTALLATION
INSTRUCTIONS
en
Warning:
Before using this product,
please read this manual carefully
and keep it for future reference.
The design and specifications
are subject to change without
prior notice for product
improvement. Consult with your
dealer or manufacturer for
details.
Power supply: 120V
Circuit: 15-amp branch
www.koolmore.com
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Dear user
THANK YOU and CONGRATULATIONS on your purchase of this
high-quality Koolmore product. Your Koolmore washer is
designed for reliable, trouble-free performance. Please take a
moment to register your new washer.
Register your new washer at www.koolmore.com under the
Product Registration tab.
For future reference, record your product model and serial
numbers located on the inside frame of the washer.
Model Number________________________________________
Serial Number_________________________________________
WASHER SAFETY ..............................................................................3
Proper Installation ....................................................................................5
When Not in Use .......................................................................................5
OPERATION REQUIREMENTS ..........................................................6
Location of Your Washer .......................................................................6
Electrical Requirements .........................................................................6
Water Supply Requirements ................................................................7
Drain Requirements .................................................................................7
INSTALLATION INSTRUCTIONS ......................................................8
Before You Begin ......................................................................................8
Tools Required ...........................................................................................9
Parts Required (Obtain Locally) .........................................................9
Parts Supplied............................................................................................9
Rough-In Dimensions ..............................................................................9
Unpacking the Washer .........................................................................10
Installing the Washer ..............................................................................11
WASHER USE ...................................................................................13
Control Panel ............................................................................................13
Features .....................................................................................................20
Loading and Using the Washer ........................................................23
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WASHER CARE ................................................................................24
Cleaning ....................................................................................................24
Moving, Storage and Long Vacations ............................................28
BEFORE YOU CALL FOR SERVICE... ............................................29
Error Codes ..............................................................................................36
WARRANTY .....................................................................................37
PRODUCT REGISTRATION .............................................................39
WASHER SAFETY
YOUR SAFETY AND THE SAFETY OF OTHERS ARE VERY
IMPORTANT
To prevent injury to the user or other people and property damage, the
instructions shown here must be followed. Incorrect operation due to
ignoring of instructions may cause harm or damage, including death.
The level of risk is shown by the following indications.
CAUTION
WARNINGWARNING
WARNING
This symbol indicates the possibility of dangerous voltage
constituting a risk of electrical shock is present that could
result in death or serious injury.
This symbol indicates the possibility of injury or damage to
property.
This symbol indicates the possibility of death or serious
injury.
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of death, fire, explosion, electric shock, or injury
to persons when using your vfd appliance, follow basic precautions,
including the following:
• Read the instruction manual before using the appliance.
• DO NOT wash or dry articles that have been previously cleaned in,
washed in, soaked in or spotted with gasoline, dry-cleaning solvents,
or other flammable or explosive substances, as they give off vapors
that could ignite or explode.
• DO NOT add gasoline, dry-cleaning solvents, or other flammable or
explosive substances to the wash water. These substances give off
vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a
hot-water system that has not been used for 2 weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not
been used for such a period, before using a washing machine, turn on
all hot-water faucets and let the water flow from each for several
minutes. This will release any accumulated hydrogen gas. As the gas
is flammable, DO NOT smoke or use an open flame during this time.
• DO NOT allow children to play on or in this appliance. Close
supervision of children is necessary when this appliance is used near
children. Before the washer is removed from service or discarded,
remove the door or lid. Failure to follow these instructions may result
in death or injury to persons.
• DO NOT reach into the appliance if the drum or other components
are moving to prevent accidental entanglement.
• DO NOT install or store this appliance where it will be exposed to the
weather.
• DO NOT tamper with controls, repair or replace any part of this
appliance or attempt any servicing unless specifically recommended
in the user maintenance instructions or in published user repair
instructions that you understand and have the skills to carry out.
• Keep the area around your appliance clean and dry to reduce the
possibility of slipping.
• DO NOT operate this appliance if it is damaged, malfunctioning,
partially disassembled, or has missing or broken parts including a
damaged cord or plug.
• Unplug the appliance or turn off the circuit breaker before servicing.
Pressing the Power button DOES NOT disconnect power.
• See “Electrical Requirements” located in the Installation Instructions
for grounding instructions. This appliance is not intended for use
by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with appliance.
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If the supply cord is damaged, it must be replaced by the
•
manufacture, its service agent or similarly qualified persons in order
to avoid a hazard.
The new hose-sets bought from the retailer where the product was
•
purchased are to be used and that old hose-sets should not be
reused.
This appliance is for indoor use only.
•
PROPER INSTALLATION
This washer must be properly installed and located in accordance
•
with the Installation Instructions before it is used. Ensure the cold
water hose is connected to the “C” valve.
Install or store where it will not be exposed to temperatures below
•
freezing or exposed to the weather, which could cause permanent
damage and invalidate the warranty.
Properly ground washer to conform with all governing codes and
ordinances. Follow details in installation instructions.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
•
Do not remove the ground prong.
•
Do not use an adapter.
•
Do not use an extension cord.
•
Failure to do so can result in death, fire or electrical
•
shock.
WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or rupture should
occur. Check the condition of the fill hoses; We recommend changing the
hoses every 5 years.
State of California Proposition 65 Warnings:
WARNING: Cancer and Reproductive Harm
-www.P65Warnings.ca.gov.
SAVE THESE INSTRUCTIONS
THIS APPLIANCE IS FOR HOUSEHOLD USE ONLY
SAVE THESE INSTUCTIONS
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OPERATION REQUIREMENTS
LOCATION OF YOUR WASHER
DO NOT INSTALL THE WASHER:
1.
In an area exposed to dripping water or outside weather conditions.
The ambient temperature should never be below 60°F (15.6) for℃
proper washer operation.
2. In an area where it will come in contact with curtains or drapes.
3. On carpet. The floor MUST be a hard surface with a maximum slope
of
1/2
" per foot (1.27 cm per 30 cm). To make sure the washer does not
vibrate or move, you may have to reinforce the floor.
NOTE: If floor is in poor condition, use
3/4
" impregnated plywood sheet
solidly attached to the existing floor covering.
IMPORTANT: MINIMUM INSTALLATION CLEARANCES
•When installed in alcove: Top and Sides = 0" (0 cm), Back = 3" (7.6 cm)
•When installed in closet: Top and Sides = 0" (0 cm), Front = 2" (5 cm),
Back = 3" (7.6 cm)
•Closet door ventilation openings required: 2 louvers each 60 square in.
(387 cm), located 3" (7.6 cm) from top and bottom of door
ELECTRICAL REQUIREMENTS
Read these instructions completely and carefully.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRICAL SHOCK AND PERSONAL
INJURY:
DO NOT USE AN EXTENSION CORD OR AN ADAPTER PLUG
•
WITH THIS APPLIANCE. Washer must be electrically grounded in
accordance with local codes and ordinances.
CIRCUIT - Individual, properly polarized and grounded 16-amp
branch circuit fused with 16-amp time - delay fuse or circuit breaker.
POWER SUPPLY - 2-wire with ground, 12V, single-phase, 6Hz,
alternating current.
OUTLET RECEPTACLE - Properly grounded receptacle located so the
power supply cord is accessible when the washer is in an installed
position.
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GROUNDING REQUIREMENTS
Improper connection of the equipment grounding conductor can result
in a risk of electrical shock. Check with a licensed electrician if you are in
doubt as to whether the appliance is properly grounded.
1. The washer MUST be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electrical shock by
providing a path of least resistance for electrical current.
2. Since your washer is equipped with a power supply cord having an
equipment-grounding conductor and a grounding plug, the plug
MUST be plugged into an appropriate, copper-wired receptacle that
is properly installed and grounded in accordance with all local codes.
If in doubt, call a licensed electrician. DO NOT cut off or alter the
grounding prong on the power supply cord. In situations where a
two-slot receptacle is present, it is the owner’s responsibility to have
a licensed electrician replace it with a properly grounded grounding-
type receptacle.
1. Drain capable of eliminating 64.3 L per minute.
2. A standpipe diameter of 1
1/4
" (3.18 cm) minimum.
3. The standpipe height above the floor should be:
Minimum height: 24" (61 cm)
Maximum height: 47.24" (120 cm)
BACK
47.24''
(120 cm)
Max.
24''
(61 cm)
Min.
WATER SUPPLY REQUIREMENTS
Hot and cold water faucet MUST be installed within 42" (107 cm) of your
washer’s water inlet. The faucet MUST be 3/4" (1.9 cm) garden hose-type
so inlet hoses can be connected. Water pressure MUST be between 10 and
120 psi. Your water department can advise you of your water pressure.
DRAIN REQUIREMENTS
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INSTALLATION INSTRUCTIONS
BEFORE YOU BEGIN
Read these instructions completely and carefully.
FOR YOUR SAFETY:
WARNING
•This appliance must be properly grounded and installed as described
in these Installation Instructions.
•Do not install or store the appliance in an area where it will be exposed
to water/weather. See the Location of Your Washer section.
• N OTE: This appliance must be properly grounded, and electrical
service to the washer.
Certain internal parts are intentionally not grounded and may
•
present a risk of electric shock only during servicing. Service
Personnel - Do not contact the following parts while the appliance
is energized: Electrical Valve, Drain Pump, Heater and Motor.
•
IMPORTANT - Save these instructions for local inspector’s use.
•
IMPORTANT - Observe all governing codes and ordinances.
•
NOTE TO INSTALLER - Be sure to leave these instructions with the Consumer.
•
NOTE TO CONSUMER -
Keep these instructions for future reference.
•
Skill level - Installation of this appliance requires basic mechanical and electrical skills.
•
Completion time - 1-3 hours.
•
Proper installation is the responsibility of the installer.
•
Product failure due to improper installation is not covered under the Warranty.
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PARTS REQUIRED (OBTAIN LOCALLY)
Water Hose (2)
PARTS SUPPLIED
Cable Tie
Inlet Hose Screen Washers(2)
Drain Hose Guide
ROUGH-IN DIMENSIONS
27.0''
(68.6 cm)
39.8''
(101.09 cm)
SIDE
34.2''
(86.9cm)
39.8''
(101.09 cm)
∗NOTE: With pedestal, 52.6"
Stacked, 84"
TOOLS REQUIRED
• Adjustable wrench or
1/2
" socket with ratchet
•Adjustable wrench or
9/16
" open-end wrench
•Channel-lock adjustable pliers
•Carpenter’s level
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UNPACKING THE WASHER
WARNING:
Recycle or destroy the carton and plastic bags after the washer is
•
unpacked. Make materials inaccessible to children. Children might
use them for play. Cartons covered with rugs, bedspreads or plastic
sheets can become airtight chambers causing suffocation.
1. Cut and remove the top and bottom packaging straps.
2. While it is in the carton, carefully lay the washer on its side. DO NOT
lay the washer on its front of back.
3. Turn down the bottom flaps-remove all base packaging, including the
cardboard, styrofoam base and styrofoam tub support (inserted in
center of base).
NOTE: If you are installing a pedestal, proceed to the installation
instructions that come with the pedestal.
4. Carefully return the washer to an upright position and remove the
carton.
5. Carefully move the washer to within 4 feet (122 cm) of the final
location.
6. Remove the following from the back side of the washer:
4 bolts
4 plastic spacers (including rubber grommets)
4 power cord retainers
IMPORTANT: Failure to remove the shipping bolts* can cause the
washer to become severely unbalanced.
Save all bolts for future use.
*Any damages from failure to remove the shipping bolts are not covered by the
warranty.
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NOTE: If you must transport the washer at a later date, you must reinstall
the shipping support hardware to prevent shipping damage. Keep the
hardware in the plastic bag provided.
INSTALLING THE WASHER
1.
2.
Do not crossthread or over-tighten these connections.
3. Install the screen washers by inserting them into the free ends of the
inlet hoses with protruded side facing the faucet.
4. Connect the inlet hose ends to the HOT and COLD water faucets tightly
by hand, then tighten another 2/3 turn with pliers. Turn the water on
and check for leaks.
5. Carefully move the washer to its final location. Gently lock the washer
into position ensuring inlet hoses do not become kinked.
It is important not to damage the rubber leveling legs when moving
your washer to its final location. Damaged legs can increase washer
vibration. It may be helpful to spray window cleaner on the floor to
help move your washer into its final position.
NOTE: To reduce vibration, ensure that all four rubber leveling legs are
firmly touching the floor. Push and pull on the back right and then back
left of your washer.
Run some water from the cold faucet to flush the water lines and
remove particles that might clog up the inlet hose.
Ensure there is a rubber washer in the hoses. Reinstall the rubber
washer into the hose fitting if it has fallen out during shipment.
Carefully connect the inlet hose marked HOT to the rear “H” inlet
of the water valve. Tighten by hand; then tighten another 2/3
turn with pliers. And COLD to the rear “C” inlet of the water
valve. Tighten by hand; then tighten another 2/3 turn with pliers.
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NOTE: Do not use the dispenser drawer or door to lift the washer.
NOTE: If you are installing into a drain pan, you can use a 24-inch long 2x4
to lever the washer into place.
6. With the washer in its final position, place a level on top of the washer
(if the washer is installed under a counter, the washer should not be
able to rock). Adjust the front leveling legs up or down to ensure the
washer
is resting solid. Turn the lock
nuts on each leg up towards the
base of the washer and snug with a wrench.
NOTE: Keep the leg extension at a minimum to prevent excessive
vibration. The farther out the legs are extended, the more the washer
will vibrate.
If the floor is not level or is damaged, you may have to extend the rear
leveling legs.
7. Attach the U-shaped hose guide to the end of the drain hose. Place
the hose in a laundry tub or standpipe and secure it with the cable tie
provided in the enclosure package.
Cable
Tie
Cable
Tie
Cable
NOTE: Placing the drain hose too far down the drain pipe can cause a
siphoning action. No more than 7 inch (17.78 cm) of hose should be in
the drain pipe. There must be an air gap around the drain hose. A snug
fit can also cause a siphoning action.
8. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit breaker/fuse
box before plugging the power cord into an outlet.
9. Turn on the power at the circuit breaker/fuse box.
10. Read the rest of this Owner’s Manual. It contains valuable and helpful
information that will save you time and money.
11. Before starting the washer, check to make sure:
• Main power is turned on.
• The washer is plugged in.
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WASHER USE
CONTROL PANEL
-
12. Run the washer through a complete cycle.
13. If your washer does not operate, please review the Before You Call For
Service section before calling for service.
14. Place these instructions in a location near the washer for future
reference.
The water faucets are turned on.
•
The unit is level and all four leveling legs are firmly in the floor.
The shipping support hardware is removed and saved.
•
The drain hose is properly tied up.
•
•
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QUICK START
Press the Power button.
If the screen is dark, a press of the Power
button will “wake up” the display.
Select a wash cycle. (Defaults are set for
each cycle. These default settings can be
changed. See Control setting for more
information).
Press the START/PAUSE button.
CONTROL SETTING
Power
Press to “wake up” the display. If the display is active, press to
put the washer into standby mode.
NOTE: Pressing Power does not disconnect the appliance from the
power supply.
W ash Cycles
The wash cycles are optimized for specific types of wash loads. The
chart below will help you match the setting with the loads.
Normal/
Colors*
For heavily to lightly soiled colorfast cottons, household
linens, work and play clothes.
NOTE: This is the most common cycle.
Bulky/
Sheets*
For large items such as comforters, blankets, small rugs
and similar bulky items.
Heavy
Duty*
Washing the large and heavy clothing, such as overcoats
or towels.
Whites*For heavily to lightly soiled white laundry, work and play
clothes
Towels*For items such as towels, sheets, pillowcases and dish
rags.
Sanitize*For increased water temperature which will sanitize and
kill more than 99.9% of many common bacteria found in
home laundry. For best results, select the extra heavy soil
setting when using the Sanitize cycle.
Quick WashFor lightly soiled items needed in a hurry. Cycle time
is approximately 40 minutes, depending on selected
options.
DelicatesFor delicate, washable textiles, e.g. made of silk, satin,
synthetic fibers or blended fabrics.
Baby CareWashing the baby’s clothes, it can make the baby’s wear
cleaner and make the rinse performance better to protect
the baby skin.
SportswearWashing the activewear.
Tub CleanUse for cleaning the basket of residue and odor.
Recommended use of at least once per month.
NOTE: Never load laundry white using Tub Clean. The
laundry may become damaged See the Care and Cleaning
section.
Rinse &
Spin
To quickly rinse and spin out any items at any time.
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SOIL LEVEL
Change the Soil level to
increase or decrease the
wash time to remove
different amounts of soil.
To change the Soil level,
press the Soil level button
until you have reached
the desired setting. You
can choose between
Extra Light, Light,
Medium, Heavy or Extra
Heavy soil levels.
WASH TEMP
Adjust to select the proper
main water temperature
for the wash cycle. The
PreWash rinse water is
always cold to help reduce
energy usage and reduce
setting of stains and
wrinkles.
Follow the fabric
manufacturer’s care label
when selecting the wash
temperature.
To change the wash
temperature, press the
wash Temp button until
you have reached the
desired setting.
Tap Cold,Cold,Warm,Hot or
Extra Hot.
By design, to protect
fabrics, not all wash
temperatures are available
for certain wash cycles.
SPIN SPEED
Changing the Spin speed
changes the final spin
speed of the cycles.
Always follow the garment
manufacturer’s care label
when changing the Spin
speed.
To change the Spin
speed, press the Spin
speed button until you
have reached the desired
setting. You can choose
between No Spin, Low,
Medium, High or Extra
High. Higher spin speeds
are not available on certain
cycles, such as Delicates.
Higher spin speeds
remove more water from
the clothes and will help
reduce dry time, but may
also increase the possibility
of setting wrinkles on some
fabrics.
You can choose between
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STEAM
Steam adds steam into
the washer to assist with
loosening stains on the
Normal/Colors, Bulky/
Sheets, Heavy Duty,
Whites, Towels or
Sanitize cycle.
To use:
1. Turn power ON and
select a wash cycle.
2. Select the Add Steam
button to activate
steam.
3. Press the
button.
WATER
PLUS
Increases the water level
of the main wash.
To use:
1. Turn power ON and
select a wash cycle.
2. Select the Add Water
Plus button to activate
water plus.
3.
SPEED
WASH
This option reduces the
overall washer cycle time
by optimizing the wash,
rinse and spin actions and/
or gently raising the wash
temperature to get clothes
cleaned faster. Option
is available on Normal/
Colors, Bulky/Sheets,
Heavy Duty, Whites,
Towels,Baby Care or
Sportswear cycles.
Total wash time will vary
based on cycle chosen
and options selected.
To use:
1. Turn power on and
select a wash cycle
which has Speed Wash as
an option.
2. Make any adjustments
to Soil, Temp and Spin
as desired.
3. Press the Speed Wash
button to reduce the
overall wash time.
4.
EXTRA
RINSE
This option allows for an
extra rinse during a cycle
to remove excess dirt and
detergent from soiled
loads.
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Press the
button.
Press the
button.
Option is available on
Normal/Colors,Bulky/
Sheets,Heavy Duty,Whites,
Towels,Sanitize,Delicates,
.
Baby Care,Sportswear
SIGNAL
Press the pad until you
reach the desired volume.
Use the Signal pad to turn
the Signal on or off all
knob turns and button
presses.
Turn Signal on,signal beeps
means it is an acceptable
option,and a double beeps
means not an acceptable
option.
PRE SOAK
For soaking your
garments prior to the
wash cycle.This option
begins with a brief tumble
and then proceeds to
soak the clothes with
water and detergent for a
specified period of time.
Once complete, the cycle
will begin automatically.
Pre Soak must be selected
The Pre Soak time will add
an additional 10-20 minutes
to the overall wash time.
High-efficiency detergent
from the main wash
compartment in the
dispenser is used for the
Pre Soak period and main
wash cycle.
EXTRA
RINSE and
PRE SOAK
You can lock the controls
to prevent any selections
from being made. Or you
can lock or unlock the
controls after you have
started a cycle.
Children cannot
accidentally start the
washer by touching
buttons with this option
selected.
To lock the washer, press
and hold the Extra Rinse
and Pre Soak buttons for
3 seconds.
To unlock the washer
controls, press and hold
Extra Rinse and Pre Soak
buttons for 3 seconds.
NOTE: The Power button
can still be used when the
machine is locked.
MY CYCLE
To save a favorite cycle,
set the desired setting
for wash cycle, soil level,
spin speed and wash temp
settings and hold down
the My Cycle button for
3 seconds, A beep will
sound to indicate the
cycle has been saved.
To use your custom cycle,
press the My Cycle button
before washing a load.
To change the saved cycle,
set the desired setting and
hold down the My Cycle
button for 3 seconds.
NOTE: When using My
Cycle, wash options cannot
be modified after the cycle
has been started.
NOTE: If you change wash
options with My Cycle
before starting the cycle,
the My Cycle light will turn
off and you will be
returned to the base cycle.
prior to pressing
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button.
DELAY
You can delay the start
of a wash cycle for up to
24 hours. Press the Delay
Wash button to choose
the amount of time you
want to delay the start of
the wash cycle. Once the
desired time is reached,
press the
button. The
machine will count down
and start automatically at
the correct time.
NOTE: If you open the door
when the delay is counting
down, the machine will
enter the pause state.
You must close the door
and press
again in order to restart
the countdown.
Display
Displays the approximate
time remaining until the
end of the cycle.
NOTE: The cycle time
is affected by the water
pressure in your home and
the balance of the load
in the washer. You may
see the time remaining
on the display increase to
accommodate a slower
spin speed to handle
unbalanced loads.
B
A
C
D
Cycle status is also
displayed and certain
features such as Delay
Wash or Steam are shown
indicating they have been
selected.
Press to start a wash
cycle. If the washer is
running,pressing it once
will pause the washer.
Press again to restart the
wash cycle.
If you want add a
garment,please press the
The washer will unlock the
door. Press again to restart
the cycle.
NOTE: In some cycles the
washer will drain first,then
unlock the door when it is
paused.
NOTE: The washer
performs automatic system
checks after pressing the
You may hear the door lock
and unlock before water
flows,this is normal.
Wash Time Delay Time
End
Error
A
Display
B
Remain-Delay
C
Child Lock
D
Door Lock
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button
button.
button.
Pre
-
NOTE: If you forget to close
the door, a double beep will
sound when pressing
pause/add garment button.
FEATURES
THE DISPENSER DRAWER
Slowly open the dispenser drawer by pulling it out until it stops.
After adding laundry products, slowly close the dispenser drawer. Closing
the drawer too quickly could result in early dispensing of the bleach,
fabric softener or detergent.
You may see water in the dispenser drawer at the end of the cycle. This
is a result of the flushing/siphoning action and is part of the normal
operation of the washer.
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Instructions
Washer UseWasher Care
Troubleshooting
NOTE: Liquid detergent will drain into the washer drum as it is added.
Detergent usage may need to be adjusted for water temperature,
•
water hardness, size and soil level of the load. Avoid using too much
detergent in your washer as it can lead to over sudsing and detergent
residue being left on the clothes.
The Detergent Compartment
• High-efficient detergent is required for this washer.
Use the detergent manufacturer’s recommended amount.
• Add measured detergent to the front left detergent compartment of
the dispenser drawer.
Detergent is flushed from the dispenser at the beginning of the wash
•
cycle. Either powdered or liquid detergent can be used.
Powder Detergent-Remove the Detergent selection insert and place
•
it in a safe location outside of the washer. Follow the detergent
manufacturer’s instructions when measuring the amount of powder to
use.
Detergent usage may need to be adjusted for water temperature,
•
water hardness, size and soil level of the load. Avoid using too much
detergent in your washer as it can lead to oversudsing and detergent
residue being left on the clothes.
Using more detergent than the recommended quantity can cause
•
residue buildup on your washer.
Liquid Detergent - Locate the concentration of your detergent on
•
the bottle. Place the Detergent selection insert in the corresponding
location depending on the concentration.
DETERGENT
SO
LIQUID
3X
2X
1X
remove for powder
Normal
HE Liquid
Detergent
Setting
2X HE Liquid
Detergent Setting
(most common
setting)
3X HE
Liquid
Detergent
Setting
Remove for powder detergent
21
Washer
Safety
Operation
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Installation
Instructions
Washer UseWasher Care
Troubleshooting
The Liquid Bleach Compartment
IMPORTANT: Be sure to identify the correct compartment for bleach
before using.
If desired, measure out the recommended amount of liquid bleach, not
to exceed 1/3 cup (80 ml), and pour into the right compartment
labeled “LIQUID BLEACH”.
Do not exceed the maximum fill line. Overfilling can cause early
dispensing of the bleach which could result in damaged clothes
NOTE: Do not use powdered bleach in the dispenser.
The Fabric Softener Compartment
IMPORTANT: Be sure to identify the correct compartment for fabric
softener before using.
If desired, pour the recommended amount of liquid fabric softener
into the compartment labeled “FABRIC SOFTENER”.
Use only liquid fabric softener in the dispenser.
Dilute with water to the maximum fill line.
Do not exceed the maximum fill line. Overfilling can cause early
dispensing of the fabric softener which could stain clothes.
NOTE: Do not pour fabric softener directly on the wash load.
22
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
LOADING AND USING THE WASHER
Always follow fabric manufacturer’s care label when laundering.
SORTING WASH LOADS
Sort laundry into loads that can be washed together.
COLORSSOILFABRICLINT
Whites
Lights
Darks
Heavy
Normal
Light
Delicates
Easy Care
Sturdy Cottons
Lint
Producers
Lint
Collectors
Combine large and small items in a load. Load large items first. Large
•
items should not be more than half the total wash load.
Washing single items is not recommended. This may cause an out-of-
•
balance load. Add one or two similar items.
Pillows and comforters should not be mixed with other items. This may
•
cause an out-of-balance load.
WARNING
Fire Hazard
Never place items in the washer that are dampened
•
with gasoline or other flammable liquids.
No washer can completely remove oil.
•
Do not dry anything that has ever had any type of oil
•
on it (including cooking oils).
Doing so can result in death, explosion, or fire.
•
PREPARING CLOTHES
To avoid snags during washing:
Follow these steps to maximize garment care.
Close garment zippers, snaps, buttons and hooks.
•
Mend seams, hems, tears.
•
Empty all items from pockets.
•
Remove nonwashable garment accessories such as ornaments and
•
nonwashable trim materials.
To avoid tangling, tie strings, draw ties and belt-like materials.
•
Brush away surface dirt and lint.
•
Promptly wash wet or stained garments to maximize results.
•
Use nylon mesh garment bags to wash small items.
•
Wash multiple garments at one time for best results.
•
23
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
LOADING THE WASHER
Wash drum may be fully loaded with loosely added items. Do not wash
fabrics containing flammable materials (waxes, cleaning fluids, etc.).
To add items after washer has started, press and wait until the door
is unlocked. The washer may take up to 30 seconds to unlock the door
after pressing depending on the machine conditions.
Do not try to force open the door when it is locked.
After the door unlocks, open gently. Add items, close the door and press
to restart.
WASHER CARE
CLEANING
EXTERIOR
Immediately wipe off any spills. Wipe with damp cloth. Do not hit
surface with sharp objects.
INTERIOR
To clean the interior of the washer, select the Tub Clean feature on the
control panel. This Tub Clean cycle should be performed, at a minimum,
once per month. This cycle will use more water, in addition to bleach, to
control the rate at which soils and detergents may accumulate in your
washer.
NOTE: Read the instructions below completely before starting the Tub
Clean cycle.
1. Remove any garments or objects from the washer and ensure the
washer basket is empty.
2. Open the washer door and pour one cup or 250 ml of liquid bleach or
other washing machine cleaner into the basket.
3. Close the door and select the Tub Clean cycle. Push the
button.
4. When the Tub Clean cycle is working, the display will show the
estimated cycle time remaining. The cycle will complete in about
90 minutes. Do not interrupt the cycle.
24
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
5. After the cycle is complete, leave the door open slightly for better
ventilation.
If for any reason the cycle needs to be interrupted, the door will not
open immediately. Forcing open the door at this stage may cause water
to flood. The door will open after the water is drained to a level where it
would not flood the floor.
Tub Clean may be interrupted by pressing
A power outage in the house might also
power supply is back, the Tub Clean cycle resumes where it had stopped.
When interrupted, be sure to run a complete Tub Clean cycle before
using the washer. If the Power pad is pressed during Tub Clean,the
cycle will be lost.
IMPORTANT:
Run Tub Clean with 1 Cup (250 ml) of bleach once a month.
•
After the completion of a Tub Clean cycle, the interior of your washer
•
may have a bleach smell.
It is recommended to run a light color load after the Tub Clean cycle.
•
DISPENSER DRAWER AREA
Detergent and fabric softener may build up in the dispenser drawer.
Residue should be removed once or twice a month.
Lock tab is visible only after drawer has been pulled open.
Remove the drawer by first pulling it out until it stops. Then reach back
into the left rear corner of the drawer cavity and press down firmly on
the lock tab, pulling out the drawer.
25
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
button in between cycles.
interrupt the cycle.When the
CLEANING THE PUMP FILTER
Due to the nature of the front-load washer, it is sometimes possible for
small articles to pass to the pump. The washer has a filter to capture lost
items so they are not dumped to the drain. To retrieve lost items, clean out
the pump filter.
Pump lter
1. Using a coin or flat screwdriver in the notch on the door, open the
access door.
2. Place a shallow pan or dish under the pump access door and towels on
the floor in front of the washer to protect the floor. It is normal to catch
about a cup of water when the filter is removed.
3. Pull down the pour spout.
Pour
spout
26
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
4. Turn the pump filter counterclockwise and remove the filter. Open
slowly to allow the water to drain.
Pour
spout
5. Clean the debris from the filter.
6. Replace the filter and turn clockwise. Tighten securely.
7. Flip up the pour spout.
8. Close the access door.
27
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
CLEANING THE DOOR GASKET
1.
Open the washer door. Using both hands, press down the door gasket.
Remove any foreign objects if found trapped inside the gasket. Make
sure there is nothing blocking the holes behind the gasket.
2. While holding down the door gasket, inspect the interior gasket by
pulling it down with your fingers. Remove any foreign objects if found
trapped inside this gasket. Make sure there is nothing blocking the
holes behind the gasket.
3. When you are finished cleaning the door gasket, remove your hands
and the gasket will return to the operating position.
28
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
MOVING, STORAGE AND LONG VACATIONS
Ask the service technician to remove water from drain pump and hoses.
Do not store the washer where it will be exposed to the weather. When
moving the washer, the tub should be kept stationary by using the
shipping bolts removed during installation. See Installation Instructions in
this book.
Be sure the water supply is shut off at the faucets. Drain all water from
the hoses if the weather will be below freezing.
Certain internal parts are intentionally not grounded and may present a
risk of electric shock only during servicing. Service Personnel - Do not
contact the following parts while the appliance is energized: Electrical
Valve, Drain Pump, Heater and Motor.
BEFORE YOU CALL FOR SERVICE...
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and
you may not need to call for service.
Problem Possible Cause What To Do
Not draining
Not spinning
Not agitating
Load is out of balance
• Redistribute clothes and
run drain & spin or rinse
& spin.
• Increase load size if
washing small load
containing heavy and
light items.
Pump clogged
• See page 26 on how to
clean the Pump Filter.
Drain hose is kinked or
improperly connected
• Straighten drain hose and
make sure washer is not
sitting on it.
Household drain may be
clogged
• Check household
plumbing. You may need
to call a plumber.
Drain hose siphoning;
drain hose pushed too far
down the drain
• Ensure there is an air gap
between hose and drain.
Leaking water Door gasket is damaged
• Check to see if gasket
is seated and not torn.
Objects left in pockets
may cause damage to
the washer (nails, screws,
pens, pencils).
Door gasket not damaged
• Water may drip from the
door when the door is
opened. This is a normal
operation.
• Carefully wipe off rubber
door seal. Sometimes
dirt or clothing is left in
this seal and can cause a
small leak.
Check back left of washer
for water
• If this area is wet, you
have oversudsing
condition. Use less
detergent.
29
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
Problem Possible Cause What To Do
Leaking water
(cont.)
Fill hoses or drain hose is
improperly connected
• Make sure hose
connections are tight at
washer and faucets and
make sure end of drain
hose is correctly inserted
in and secured to drain
facility.
Household drain may be
clogged
• Check household
plumbing. You may need
to call a plumber.
Dispenser clogged
• Powder soap may
cause clogs inside the
dispenser and cause
water to leak out the
front of the dispenser.
Remove drawer and
clean both drawer and
inside of dispenser box.
Please refer to Cleaning
the Washer section.
Incorrect use of detergent
• Use HE and correct
amount of detergent.
Dispenser box crack
• If new installation, check
for crack on inside of
dispenser box.
Clothes too
wet
Load is out of balance
• Redistributes clothes and
run drain & spin or rinse
& spin.
• Increase load size if
washing small load
containing heavy and
light items.
• The machine will slow
the spin speed down to
400 rpm if it has a hard
time balancing the load.
This speed is normal.
Pump clogged
• See page 26 on how to
clean the Pump Filter.
Overloading
• The dry weight of the
load should be less than
18 lbs.
Drain hose is kinked or
improperly connected
• Straighten drain hose and
make sure washer is not
sitting on it.
30
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
Problem Possible Cause What To Do
Clothes too
wet (cont.)
Household drain may be
clogged
• Check household
plumbing. You may need
to call a plumber.
Drain hose siphoning;
drain hose pushed too far
down the drain
• Ensure there is an air gap
between hose and drain.
Incomplete
cycle or timer
not advancing
Automatic load
redistribution
• Timer adds 3 minutes to
cycle for each rebalance.
11 or 15 rebalances may
be done. This is normal
operation. Do nothing;
the machine will finish
the wash cycle.
Pump clogged
• See page 26 on how to
clean the Pump Filter.
Drain hose is kinked or
improperly connected
• Straight drain hose and
make sure washer is not
sitting on it.
Household drain may be
clogged
• Check household
plumbing. You may need
to call a plumber.
Drain hose siphoning;
drain hose pushed too far
down the drain
• Ensure there is an air gap
between hose and drain.
Loud or
unusual noise;
vibration or
shaking
Cabinet moving
• Washer is designed to
move
1/4
" to reduce forces
transmitted to the floor.
This movement is normal.
All rubber leveling legs
are not firmly touching
the floor
• Push and pull on the
back right and then back
left of your washer to
check if it is level. If the
washer is uneven, adjust
the rubber leveling legs
so they are all firmly
touching the floor and
locked in place. Your
installer should correct
this problem.
Unbalanced load
• Open door and manually
redistribute load. To
check machine, run rinse
and spin with no load. If
normal, unbalance was
caused by load.
Pump clogged
• See page 26 on how to
clean the Pump Filter.
31
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
Problem Possible Cause What To Do
No power/
washer not
working or
dead
Washer is unplugged
• Make sure cord is
plugged securely into a
working outlet.
Water supply is turned off
• Turn cold faucet fully on.
Circuit breaker/fuse is
tripped/blown
• Check house circuit
breaker/fuses. Replace
fuses or reset breaker.
Washer should have
separate outlet.
Automatic self system
checks
• First time the washer is
plugged in, automatic
checks occur. It may take
up to 2 minutes before
you can use your washer.
This is normal operation.
Snags, holes,
tears, rips
or excessive
wear
Overloaded
• The dry weight of the
load should be less than
18 lbs.
Pens, pencils, nails,
screws or other objects
left in pockets
• Remove loose items from
pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
• Fasten snaps, hooks,
buttons and zippers.
Control time
wrong or
changes
This is normal
• During spin the washer
may need to rebalance
the load sometimes
to reduce vibrations.
When this happens,
the estimated time is
increased causing time
left to increase or jump.
Not enough
water
This is normal
• Horizontal washers do
not require the tub to fill
with water like top-load
washers.
Washer
pauses or
has to be
restarted, or
washer door
is locked and
will not open
Pump clogged
• See page 26 on how to
clean the Pump Filter.
32
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
Problem Possible Cause What To Do
Door unlocks
or press
and machine
doesn’t
operate
This is normal
• Front-load washers start
up differently than top-
load washers, and it takes
30 seconds to check the
system. The door will lock
and unlock.
Incorrect operation
• Simply open and close
the door firmly; then
press
Water does
not enter
washer or
enters slowly
Automatic self system
checks
• After is pressed,the
washer does several
system checks.
Water will flow 60 seconds
after is pressed.
Water supply is turned off
• Turn on water supply.
Water valve screens are
stopped up
• Turn off the water source
and remove the water
connection hoses from
the upper back of the
washer. Use a brush or
toothpick to clean the
screens in the machine.
Reconnect the hose and
turn the water back on.
Wrinkling Improper sorting
• Avoid mixing heavy items
(like work clothes) with
light items (like blouses).
Overloading
• Load your washer so
clothes have enough
room to move freely.
Incorrect wash cycle
• Match cycle selection to
the type of fabric you are
washing (especially for
easy care loads).
Repeated washing in
water that is too hot
• Wash in warm or cold
water.
33
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
.
Problem Possible Cause What To Do
Grayed or
yellowed
clothes
Not enough detergent
• Use correct amount of
detergent.
Not using HE (high-
efficiency) detergent
• Use HE detergent.
Hard water
• Use hottest water safe
for fabric.
• Use a water conditioner
like Calgon brand or
install a water softener.
Detergent is not
dissolving
• Try a liquid detergent.
Dye transfer
• Sort clothes by color. If
fabric label states wash
separately unstable dyes
may be indicated.
Colored spots Incorrect use of fabric
softener
• Check fabric softener
package for instructions
and follow directions for
using dispenser.
Dye transfer
• Sort whites or lightly
colored items from dark
colors.
• Promptly remove wash
load from washer.
Slight
variation in
metallic color
This is normal appearance
• Due to the metallic
properties of paint used
for this unique product,
slight variations of color
may occur due to viewing
angles and lighting
conditions.
34
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
Problem Possible Cause What To Do
Smell inside
your washer
Washer unused for a
long time, not using
recommended quality of
HE detergent or used too
much detergent
• Run a Tub Clean cycle
once a month.
• In the case of strong
smell, you may need to
run the Tub Clean cycle
more than once a month.
• Use only the amount of
detergent recommended
on the detergent
container.
• Use only HE (high-
efficiency) detergent.
• Always remove wet
items from the washer
promptly after machine
stops running.
• Leave the door slightly
open for the water to air
dry. Close supervision
is necessary if this
appliance is used by or
near children. Do not
allow children to play on,
with or inside this or any
other appliance.
Detergent
leak
Incorrect placement of
detergent insert
Make sure detergent insert
is properly located and
fully seated. Never put
detergent above max line.
Improper
dispensing of
softener or
bleach
Dispenser clogged
Monthly clean the
dispenser drawer to
remove buildup of
chemicals.
Softener or bleach is
filled above the max line
Make sure to have the
correct amount of softener
or bleach.
Softener or bleach cap
issue
Make sure softener and
bleach cap for dispenser
are seated or they will not
work.
35
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
ERROR CODES
DescriptionReasonSolution
E30
Door is not closed
properly
Restart after the door is
closed.
Check if the clothes is
stuck.
E10
Water injecting problem
while washing
Check if the water pressure
is too low.
Straighten the water hoses.
Check if the inlet valve
filter is blocked.
E21
Overtime water draining
Check if the drain hose is
blocked, clean drain filter.
E12
Water overflow
Restart the washer.
EXX
Others
Please try again first, call
up service line if there are
still troubles.
36
Washer
Safety
Operation
Requirements
Installation
Instructions
Washer UseWasher Care
Troubleshooting
37
KOOLMORE
LAUNDRY
DRYER
LIMITED
WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE
IS REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when
you call the Customer Service Center:
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires
repair. Some questions can be addressed without service. Please take a few minutes to
review the Troubleshooting section of the User Manual.
2. All warranty service is provided exclusively by our authorized Koolmore Service Providers in
the U.S
Koolmore Customer Service
In the U.S.A. call 718-576-6342.
If outside the 50 States of the United States or Canada, contact your authorized Koolmore
dealer to determine whether another warranty applies.
LIMITED WARRANTY
WHAT IS COVERED
FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)
For one year from the date of purchase, if this major appliance is installed, operated and
maintained according to instructions attached to or furnished with the product, Koolmore
Corporation (hereafter “Koolmore”) will pay for factory specified replacement parts and repair
labor to correct defects in materials or workmanship that existed when this major appliance
was purchased, or at its sole discretion replace the product. In the event of product
replacement, your appliance will be warranted for the remaining term of the original unit’s
warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE
PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. Service must be provided by a
Koolmore designated service company. This limited warranty is valid only in the 50 States of
the United States or Canada and applies only when the major appliance is used in the country
in which it was purchased. This limited warranty is effective from the date of original consumer
purchase. Proof of original purchase date is required to obtain service under this limited
warranty.
■Name, address and telephone number
■Model number and serial number
■A clear, detailed description of the problem
■Proof of purchase including dealer or retailer
name and address
38
LIMITED WARRANTY
WHAT IS NOT COVERED
1. Commercial, non-residential or multiple-family use, or use inconsistent with published user,
operator or installation instructions.
2. In-home Instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical codes or correction of household electrical system (i.e. house
wiring, fuses, etc.).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).
5. Defects or damage caused by the use of non-genuine Koolmore parts or accessories.
6. Damage from accident, misuse, abuse, fire, floods, electrical issues, acts of God or use with
products not approved by Koolmore.
7. Repairs to parts or systems to correct product damage or defects caused by unauthorized
service, alteration or modification of the appliance.
8. Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes
unless such damage results from defects in materials and workmanship and is reported to
Koolmore within 30 days.
9. Routine maintenance of the product.
10. Products that were purchased “as is” or as refurbished products.
11. Products that have been transferred from its original owner.
12. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments
including but not limited to high salt concentrations, high moisture or humidity or exposure
to chemicals.
13. Pick-up or delivery. This product is intended for in-home repair.
14. Travel or transportation expenses for service in remote locations where an authorized
Koolmore servicer is not available.
15. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative
panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing,
removal or replacement of the product.
16. Service or parts for appliances with original model/serial numbers removed, altered or not
easily identified.
The cost of repair or replacement under these excluded circumstances shall be borne by the
customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE
YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation
may not apply to you. This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Koolmore makes no representations about the quality, durability, or need for service or repair
of this major appliance other than the representations contained in this warranty. If you want a
longer or more comprehensive warranty than the limited warranty that comes with this major
appliance, you should ask Koolmore or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE
PRODUCT REPAIR AS PROVIDED HEREIN. KOOLMORE SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and
exclusions may not apply to you. This warranty gives you specific legal rights, and you also may
have other rights that vary from state to state or province to province.
39
REGISTRATION INFORMATION
PROTECT YOUR PRODUCT:
We will keep the model number and date of purchase of your new Koolmore
product on file to help you refer to this information in the event of an insurance
claim such as fire or theft.
Register Online at www.koolmore.com
-Or-
Please fill out and return it to the following address:
Koolmore Supply, Inc. 383 Kingston Ave #365 Brooklyn, NY 11213
----------------------------------------------- (detach here) ----------------------------------------------
Name:
Model#: FLW-5CWH
Serial #:
Address:Date Purchased: Store / Dealer Name:
City: State: Zip:E-mail Address:
Area Code: Phone Number:Occupation:
Did you purchase an additional warranty:As your Primary Residence:
How did you learn about this product:
❑ Advertising
❑ In Store Demo
❑ Personal Demo
Age:
Please consider leaving a customer review at www.koolmore.com.
Koolmore Supply, Inc.
383 Kingston Ave #365
Brooklyn, NY 11213
Customer Service 718-576-6342
Made in China
Information collected or submitted to us is only available to company internal employees for
purposes of contacting you or sending you emails, based on your request for information and to
company service providers for purposes of providing services relating to our communications with
you. All data will not be shared with other organizations for commercial purposes.
Marital Status:
