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BISSELL.com 15
Connection Issues
Note: CrossWave® X7 multi-surface cleaner can only connect to 2.4GHz networks. 5GHz is not
supported.
Problem Possible Cause Remedies
No beeping
noise, no
flashing WiFi
icon
Not holding the pairing button
down for the full 5 seconds.
Release the pairing button, then press for 5
seconds until you hear a single beep. If issue
persists, contact us.
Beeping
noise, flashing
WiFi icon, no
connection
Your machine may have a bad
QR code.
Enter the QR code details manually. If issue
persists, contact us.
Machine Issues
Problem Possible Cause Remedies
Streaking or
loss of suction
power
Brush roll window is not latched. Reinstall brush roll window.
Debris channel in foot is clogged. Clean the channel with a paper towel.
Filter is clogged by debris and/
or is wet.
Remove debris clogging the filter screen, then
clean and dry the filter.
Brush roll is wet and dirty. Clean and dry the brush roll.
No spray
Clean water tank is empty. Refill tank. Follow steps on page 8.
Clean water tank is not seated
properly.
Remove and reseat tank.
Brush roll window is not latched. Reinstall brush roll window.
Not holding trigger to spray
solution.
Hold solution spray trigger continuously
while using the machine.
Leaking
Clean water tank or lid is
damaged.
Remove tank from machine and inspect for
damage on tank and/or lid. If damage is
found, contact us.
Dirty water tank is damaged. Remove tank from the machine and inspect
for damage. If damage is found, contact us.
Dirty water tank is full. Empty tank. Follow steps on page 11.
Battery
indicator
on digital
display shows
continuous
blinking of 1
LED light
Battery is too low to run the self-
cleaning cycle.
Charge the machine for 30 minutes prior to
running.
Machine is
not charging
Charging contacts on the 3-in-1
Docking Station are dirty.
Use a cloth to wipe the gold charging contacts
on the dock. If issue persists, contact us.
Note: Any other servicing should be performed by an authorized service representative.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
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