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(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly
maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
(b) the Appliance is modified without authority from
Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has
been removed or defaced;
(d) the Appliance was serviced or repaired by anyone
other than Residentia Group, an authorised
repairer or ASR.
8. This warranty, the contract to which it relates and
the relationship between you and Residentia Group
are governed by the law applicable where the
Appliance was purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than
as contained in this document) including liability
for any loss or damage whether direct or indirect
arising from your purchase, use or non use of the
Appliance.
10. For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable
quality and the failure does not amount to a major
failure. The benefits to you given by this warranty
are in addition to your other rights and remedies
under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable
to it.
12. Missing parts are not covered by warranty.
Residentia Group reserves the right to assess each
request for missing parts in a case by case basis.
Any parts that are not reported missing in the first
week after purchase will not provide free of charge.
13. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user
manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps
in point 13 have been followed.
Telephone contact
► Service: Please call 1300 11 HELP (4357)
The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
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