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WWW.SENIXTOOLS.COM 21 - EN
TROUBLESHOOTING
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section. In most cases the problem can be solved quickly.
PROBLEM POSSIBLE CAUSE SOLUTION
Motor does
not run or runs
intermittently
Chain brake engaged Pull back the guard.
Battery discharged
Recharge. See “CHARGING THE BATTERY PACK” in this
manual.
Trigger lock-out not opened See “SWITCHING ON/OFF” in this manual.
Battery pack not fully inserted
Clean debris from the battery port and terminals with a clean
dry cloth or non-conductive brush.
Debris in side cover
Remove battery pack, then remove side cover and clean out
debris.
Battery pack cold
Allow battery to warm above the minimum operating
temperature of 32°F (0°C).
Battery pack
does not
charge
Battery pack over/under
temperature protection is
activated
This may occur when the saw is run continuously or exposed to
high ambient temperatures. Allow the battery pack to reach the
acceptable temperature before charging.
Dirty or damaged contacts on
battery pack or charger
Inspect the contacts on the both the battery pack and charger.
If necessary, clean according to the instructions in this manual.
Reinsert battery pack into the charger, making sure it is fully
seated.
Battery pack is at the end of its life
All batteries have a limited life. If the battery pack is more than
two years old or has been recharged frequently, it may be time
to replace it. Replace only with the battery pack specified for
this chainsaw.
Charger faulty Have the function checked at an approved service location.
Chainsaw
does not cut
properly
Insufficient chain tension Adjust the tensioning gear again.
Dull / worn chain Sharpen or replace the chain.
Chain installed backwards
Refer to "INSTALLING THE SAW CHAIN AND THE GUIDE
BAR".
Dry or excessively stretched chain Check the oil level. Refer to "OIL FILLING".
Motor runs, but
chain does not
rotate
Chain not engaging drive sprocket
Reinstall the chain, making sure the drive links on the chain are
fully seated on the sprocket.
Chain brake
does not
engage
Debris preventing full movement
of guard
Clean debris from external chain brake mechanism.
Possible chain brake malfunction Contact an approved service location immediately.
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