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18
TROUBLESHOOTING
Operation Why won’t my unit turn on?
Make sure it is plugged into a functional outlet.
Make sure the oven door is closed.
Call Consumer Service at 1-800-726-0190.
Programming
Can I change my function while cooking? First interrupt current function by pressing Stop/Clear twice. Then reprogram the oven to desired function.
Can I change time while cooking? Yes. Simply turn the selector dial during cooking to change time.
Can I change power level or temperature
when the unit is already cooking?
You need to first interrupt the current cooking function by pressing Stop/Clear twice. Then reprogram the oven to your desired
temperature or power level.
Microwave
Cooking
Why is my food not cooked evenly,
undercooked, or not fully defrosted?
If you used non-microwave safe materials, make sure to use microwave-safe cookware only.
Food might not be fully defrosted; add additional time using the defrost function.
You may need more time or power; make sure you adjust cooking time and power level accordingly.
Try turning or stirring food for more even cooking.
Food might have been positioned in the center of the turntable; try positioning food off-center for more even cooking.
Why is my food overcooked? Cooking time or power level might have been incorrect; try adjusting these accordingly.
Why is there arcing or sparking?
Make sure to use microwave-safe cookware only. Do not use AirFry accessories in microwave mode.
If the oven was operated empty, make sure to put food inside the unit before operating.
There might have been spilled food remains in the cavity; make sure to clean the cavity with a wet towel.
Oven/AirFry
Cooking
Why is my food undercooked?
There may be too much food in the basket. Try smaller batches of food and single layers, rather than stacking food on top
of each other.
The temperature might be too low; try adjusting to a higher temperature.
Why is my food not crispy or fried evenly?
Some foods may require more oil than others. If not crispy enough, spray, brush, or add some oil on the food.
Make sure food is spread evenly in one single layer with no overlap. If needed, toss or flip food halfway through cycle.
Put the food in for additional cooking time. Make sure to check periodically until food reaches desired brownness. Do not leave oven unattended.
Why do condensation and steam come out
of my unit?
With greasy foods, oil may leak into pan, producing steam. This will not affect results, but may fog up the viewing window.
Foods with high moisture content can cause condensation. This will not affect results, but may fog up the viewing window.
The pan or basket may contain grease residue from previous use. Make sure to clean the accessories properly after each use.
Cleaning
Are the parts dishwasher safe? Do not put the accessories in the dishwasher; instead, hand-wash with warm, sudsy water.
How do I clean tough residue from accessories? To remove baked-on grease, soak the accessories in hot, sudsy water or use a nonabrasive cleanser.
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