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Action Yes No
Step 2
a From the Paper Menu, check if the paper type, texture, and
weight match the paper loaded in the tray. To access the Paper
Menu, do either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address
field.
Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or the Print
dialog.
b Resend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Troubleshooting 170
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