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16
en
Q. Tank is leaking
A. Check if there are any hairline cracks. Dropped units or
water tanks that are cracked will not be covered under
the warranty. Please contact the retailer where the unit
was purchased from in case your unit arrives damaged.
Q. Placing the face in the mist
A. It is not recommended that anybody places their face
in the mist. It is an electrical product and should not be
played with.
Q. No mist / unit is not working / empty indicator
keeps flashing
A. Fill up the water tank. Check if water is flowing through
the A250 (attached to the water tank cap). Ifthe water
tank is full but there is only little water in the base it
indicates that the water is now flowing through the
A250.
• Wait for 15 minutes to allow the mist to come out of
the unit.
• If the empty indicator keeps flashing and the tank is
full, the water is not flowing through the cartridge. Ex-
change the A250 after 2-6 months, in areas with hard
water exchange the cartridge after 1-2 months. How-
ever, the A250 must be exchanged at the latest after 6
months or the unit does not reach its full performance
anymore.
Q. Water tank cap is too tight to unscrew
A. This could be a cause of the air pressure within the
water tank. Depress the spring on the bottom of the
water tank cap to release air from the water tank.
Continue to do this until you are able to unscrew the
water tank cap.
Accessories
Q. Do I need to keep any parts before I replace the
A250?
A. Yes, always keep the water tank cap (this is the piece
that attaches the A250 to the water tank).
Q. What is the Hydro Cell and how long is it good for?**
A. The Hydro Cell keeps humidifiers operating at their
highest level between recommended cleanings. Good
for approximately one to two months, depending on
the water quality, the Hydro Cell ensures the humidi-
fier’s functionality while providing fresh humidification
performance. It needs to be replaced every one to two
months*.
* Depending on the water quality
** Optional Accessory
Q. What is EZCal and EZCal PRO?
A. There is a sample packet of EZCal included in the
packaging of your humidifier. EZCal and EZCal PRO are
used for cleaning and descaling any of the humidifiers
and cleans mineral build-up. EZCal and EZCal PRO are
the only recommended cleaning and descaling solu-
tions. Do NOT use any other cleaning solutions since it
can damage the product. Any use of cleaning solutions
apart from EZCal and EZCal PRO will void the warranty.
Instructions for using are on the packet. Only use 1
packet for 32oz of water. Do not change the ratio. It can
also be used for other humidifier brands. Thoroughly
rinse the base with tap water and make sure no EZCal
and EZCal PRO residues remains in the base! EZCal
and EZCal PRO are available at selected retail stores
and online www.boneco.us.
Please refer to the enclosed manual for
putting the A250 into operation.
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