Loading ...
Loading ...
Loading ...
TROUBLESHOOTING
Ques�ons and Answers
12
1. Why does it smell when I use it?
A: To protect the metal of new products, we add a layer of protec�ve oil to the surface. It is normal and
harmless to have a certain odor when first used. For first use, we recommend turning on the product at
maximum power (96°F) for approximately 2 hours in a ven�lated environment to evaporate the
protec�ve oil. Then open the window and let the odor in the room dissipate in a ven�lated environment,
and then it can be used without odor.It is also important to avoid inhaling or dropping flammable and
odorous substances such as hair and lint inside the product
2. Why is there a slight ra�le when the heater heats up?
A: This is the sound of the program automa�cally adjus�ng the hea�ng on and off. The program
automa�cally adjusts the hea�ng power and hea�ng temperature by turning on and off, so that the
temperature of the room is close to the programmed temperature value.
Due to the thermal expansion and contrac�on of the metal the productwill also cause a slight ringing
sound
Device：
It is recommended to set a higher temperature value, which can reduce the sound of repeated
program adjustment.
3. Why is the room slow to warm up?
A: Convec�on hea�ng process is so� and comfortable, generally need at least 1 hour to heat the full
room, the specific �me spent on hea�ng is affected by the use of the area, house warming effect, the
surrounding environment and other factors.
Device：During use it is recommended to close doors and windows to prevent heat loss and to keep the
heater temperature set at a maximum of 96°F and wait for the room to warm before se�ng to your
desired temperature. This helps to warm up the room faster and reduces energy consump�on as the
room enters a state of insula�on.
4. Why does the heater suddenly stop hea�ng and then suddenly start again?
A: Heater with intelligent thermostat func�on, when the room temperature reaches the set
temperature, the electric heater will reduce the power to run or stop to achieve energy-saving effect.
When the room temperature drops below the set temperature, the machine will runs again.
5. How do I reset the program se�ngs if the product does not heat up?
A: Step 1: Unplug the power outlet and wait at least 30 minutes for the product to cool down completely.
Step 2: Turn on the device, Open "Menu" - select and enter "Se�ngs" - select and enter "Services" - select
and enter "Reset "- Select "OK".
6. What is the difference between this Ballu convec�on heater and other oil heater ?
A: Oil heaters heat the medium (oil) and then heat the air, which will cause too much heat to be wasted
in the medium (oil), resul�ng in low thermal efficiency. Because the heat loss rate of the room is fast, the
thermal efficiency of the oil heater is low and there is no con�nuous hea�ng effect, so the room
temperature will be lower.
Ballu convec�on electric heater directly heats the air through special alloy hea�ng material, without
intermediate medium, with high thermal efficiency, rapid room temperature rise, and by virtue of natural
air convec�on, the indoor temperature is very uniform.
Loading ...
Loading ...
Loading ...