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18
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
Trouble
Cause
Solution
The unit fails to start up
Power supply failure
Connect the unit to a live socket and
turn it on.
Water-full and its icon lighting Drain the water stored in the unit.
Ambient temperature too low or low high
It is recommended to use this unit
between 5-35℃
The room temperature is lower than the set
temperature in cooling mode or higher
temperature in heating mode
Change the set temperature
Bad cooling or heating
effects
There is direct sunlight Close the window curtain
The doors and windows are open, the room is
crowded or there are other heat sources
Close the door and window, remove
other heat sources, and add new
air-conditioners
Dirty filter Clean or replace the filter mesh
Air inlet or air outlet clogged
Remove the obstruction
High noise level The unit is being placed at uneven surface.
Put the unit at a flat and firm place (may
reduce noise)
The compressor does not
work
Initiation of overheat protection
Wait for 3 minutes until the
temperature decrease, the unit will
re-start automatically
The remote control does
not work
Too long distance
Bring the remote control close to the Air
conditioner and ensure airs at signal
receptor on unit.
The remote control didn’t aim at signal
receptor on unit.
The batteries have no electricity Replace the batteries
“E1” code displays Room temperature sensor failure
Contact customer service & repair
center
“E2” code displays Tube temperature sensor failure
Contact customer service & repair
center
Water full displays Water tank in chassis is full
Drain the condensate and re-start the
unit
Note:
- Do not dismantle or repair the unit without authorization, improper repair will void the warranty card and cause harm to
you and your property.
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