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14
This product is warranted for a limited period of
ONE
YEAR Parts Warranty, begins from the date of
purchase.
This limited warranty is applied to the original retail
purchaser and valid only for products purchased for
home use.
• If you bought a Refurbished product at discounted
price, please contact the seller directly for warranty.
• If you bought the extended warranty from a 3rd party
company, please contact that 3rd party company
directly.
In the event of the product fail to work properly due to
a defect in manufacturing materials or workmanship
under normal home use, during the warranty period
mentioned above, subject to the conditions and
limitations set forth below, we will, at our options,
either repair or replace any part of our products
proven defective by reason of improper materials or
workmanship:
• Proof of original retail purchase is required to
receive warranty service within the limited warranty
period.
• Replacement parts or products will be provided by
us on an exchange basis, and will be either new or
reconditioned.
This Limited Warranty Does Not Cover:
• Consumable parts such as light bulbs and filters
(stainless steel, aluminum or charcoal).
• Damage due to natural wear, improper maintenance,
or use of corrosive and abrasive cleaning products.
• Chips, dents or cracks on the product caused by
improper handling.
• Damage caused by accidents, lightning, fire, floods,
or natural disaster.
• Damage of product caused by unauthorized
modification or alteration, or if it is used for other
than the intended purpose, or any water leakage
where the unit was not installed properly.
• Damage of product caused by incorrect electrical
wiring, commercial or industrial use, or use of any
cleaning products not recommended in this manual.
• Damage of product due to product misuse, abuse,
improper installation, unauthorized repair or
maintenance.
* Awoco is not responsible for any labor costs associated
with removing, servicing, installing, or determining the
source of problems with our products from third-party
service providers.
To Receive Warranty Service:
• Contact the seller or distributor from which you
purchase the product. Please confirm the terms of
your dealer’s policies or distributor’s policies prior to
contacting. Or contact us directly.
• Provide the product identification information, such
as model number and lot number, proof of original
purchase and date of purchase.
• Describe the issue you are experiencing in detail.
• For general part issues, we will send out
replacement parts, free of charge.
• For products that are defective beyond your
ability to repair on your own, send it back to us.
Once we identify the issue, you will be given
an option to either repair it or exchange it for
a new or reconditioned product of the same
model or a similar model if the same model is
out of stock or discontinued.
R E T U R N S
Damaged Returns
• You must report the damage directly to us within 14
days.
• Send photos or videos showing the damage via email.
We need this before we can approve your damage claim.
• Once your claim is approved, we will provide a return
shipping label to return the damaged unit.
.• A new replacement hood will be sent to you after the
damaged hood has been picked up by the carrier and is
in transit returning to us .
* Please Note this free return process only applies to 48
contiguous United States.
WARRANTY
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