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Channel and Broadcast Issues
211 "Weak or No Signal" displayed in TV mode or cannot
channel.
211 The TV is not receiving all channels.
211
The subtitles are not provided on a digital channel.
211 Broadcasting is deactivated.
External Device Connectivity Issues
212
The "Mode Not Supported" message appears.
212
The video is OK but there is no audio.
212
I want to connect to a PC and mobile device via screen
mirroring.
213 No screen appears when connecting the TV to an external
device.
213
I want to connect to a Bluetooth speaker.
213 The PC screen does not appear or it
Network Issues
214
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
214
Wired network connection failed.
214
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
215 What is Anynet+?
215
Anynet+ does not work. The connected device is not
displayed.
215
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
216 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
216 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
216
The Anynet+ device won't play.
Remote Control Issues
217
The remote control does not work.
217
External devices cannot be operated with the TV remote
control.
Recording Issues
218 The Timeshift or recording function cannot be used.
218
Cannot record videos received from an external device or
Samsung TV Plus.
218 The "Format Device" message appears when the Timeshift
or recording function is used.
218 The recorded on the TV are not played back on a PC.
Apps
219
I cannot the app I want.
219
I launched an app, but it's in a different language. How can I
change the language?
219 The app does not work properly. Its image quality is poor.
219 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
220
Some are interrupted during playback.
220 Some can't be played.
Voice Assistant Issues
221
The microphone is off.
221
The voice commands do not work well.
221
Bixby/Alexa answers although I did not call it.
221
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
222
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
222
During voice recognition, the heavy load message appears
and the function does not work.
222
I want to see weather information of the desired area.
Other issues
223 The TV is hot.
223 The TV smells like plastic.
223 The settings are lost after 5 minutes or every time the TV is
turned off.
223 The TV is tilted to the side.
223 The stand is wobbly or crooked.
224 I want to know how to attach and remove the TV stand.
224 A POP (TV’s internal banner ad) appears on the screen.
224 The TV is making a popping noise.
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