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15
9. TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
No espresso coee is delivered No water in the tank (A15) Fill the tank
The
light is on to indicate that the
coee or steam circuit is empty
Press the button corresponding to the
light to ll the circuit
The coee lter is blocked Clean as described in section “5.4 Coee l-
ter cleaning and maintenance”
The tank has been inserted incorrectly
and the valves on the bottom are not
open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit Descale as described in section “7. Descaling”
Coee grind too ne Adjust coee dose and grinding (refer to
Quick Guide)
The portalter cannot be attached to
the appliance
The ground coee has not been pressed
or is too much
Repeat grinding with new settings
The espresso coee drips from the
edges of the portalter rather than the
holes
The portalter is inserted incorrectly Attach the portalter correctly and rotate
rmly as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced by
Customer Services
The coee lter is clogged Clean as described in section “5.4 Coee l-
ter cleaning and maintenance”
The coee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing Refer to coee guide for suggestions
The coee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing Refer to coee guide for suggestions
No milk froth is formed when making
cappuccino with LatteCrema System
Milk not cold enough Always use milk at refrigerator temperature
The LatteCrema System is dirty Clean the cappuccino maker as described
in section “5.11 Cleaning the LatteCrema
System”
Scale in the water circuit Descale as described in section “7. Descaling”
At the end of descaling, the appliance
requests a further rinse
During the rinse cycle, the water tank
has not been lled to the MAX level
Repeat the rinse cycle from point (8) of section
“7. Descaling”
The appliance does not grind the coee There is foreign matter that cannot be
ground in the coee mill
Clean the burrs as described in section “5.8
Cleaning the burrs”, making sure you remove
all the beans from the beans container (A1)
before extracting it.
Before putting the burr back, vacuum all resi-
dues from the housing (g.14)
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