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12. Remote Desk
The Remote Desk application launches the TeamViewer Quick Support program, which
is a simple, fast and secure remote control screen. You can use the application to receive
ad-hoc remote support from Autel’s support center, colleagues, or friends, by allowing
them to control your MaxiDAS tablet on their PC via the TeamViewer software.
If you think of a TeamViewer connection as a phone call, the TeamViewer ID would be
the phone number under which all TeamViewer Clients can be reached separately.
Computers and mobile devices that run TeamViewer are identified by a globally unique
ID. The first time the Remote Desk application is started, this ID is generated
automatically based on the hardware characteristics and will not change later on.
Make sure the tablet is connected to the Internet before launching the Remote Desk
application, so that the tablet is accessible to receive remote support from the third party.
To receive remote support from a partner
1. Power on the tablet.
2. Tap the Remote Desk application on the MaxiDAS Job Menu. The TeamViewer
screen displays and the device ID is generated and shown.
3. Your partner must install the Remote Control software to his/her computer by
downloading the TeamViewer full version program online
(http://www.teamviewer.com), and then start the software on his/her computer
at the same time, in order to provide support and take control of the tablet
remotely.
4. Provide your ID to the partner and wait for him/her to send you a remote control
request.
5. A popup displays to ask for your confirmation to allow remote control on your
Figure 12-1 Sample Remote Desk Screen
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