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Channel and Broadcast Issues
195 "Weak or No Signal" displayed in TV mode or cannot
channel.
195 The TV is not receiving all channels.
195 The captions are not provided on a digital channel.
195 Broadcasting is deactivated.
External Device Connectivity Issues
196 The "Mode Not Supported" message appears.
196 The video is OK but there is no audio.
196 I want to connect to a PC and mobile device via screen
mirroring.
197 No screen appears when connecting the TV to an external
device.
197 I want to connect to a Bluetooth speaker.
197 The PC screen does not appear or it
Network Issues
198 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
198 Wired network connection failed.
198 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
199 What is Anynet+?
199 Anynet+ does not work. The connected device is not
displayed.
200 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
200 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
200 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
200 The Anynet+ device won't play.
Remote Control Issues
201 The remote control does not work.
201 External devices cannot be operated with the TV remote
control.
Recording Issues
202 The Timeshift or recording function cannot be used.
202 Cannot record videos received from an external device or
Samsung TV Plus.
203 The "Format Device" message appears when the Timeshift
or recording function is used.
203 The recorded on the TV are not played back on a PC.
Apps
204 I launched an app, but it's in a different language. How can I
change the language?
204 The app does not work properly. Its image quality is poor.
204 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
205 Some are interrupted during playback.
205 Some can't be played.
Voice Assistant Issues
206 The microphone is off.
206 The voice commands do not work well.
206 Bixby/Alexa answers although I did not call it.
207 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
207 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
207 During voice recognition, the heavy load message appears
and the function does not work.
207 I want to see weather information of the desired area.
Other issues
208 The TV is hot.
208 The TV smells like plastic.
208 The settings are lost after 5 minutes or every time the TV is
turned off.
208 The TV is tilted to the side.
208 The stand is wobbly or crooked.
209 I want to know how to attach and remove the TV stand.
209 A POP (TV’s internal banner ad) appears on the screen.
209 The TV is making a popping noise.
209 The TV is making a humming noise.
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