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49-1000329 Rev. 6 39
Problem Possible Causes What to Do
Not filtering Filter bypass installed Install correct water filter
Reset Water Filter
Water Filter Expired
Water filter leaking or needs
replacing
Replace water filter, or install filter bypass
*
To reset filter timer, press the Settings (
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then hold down the Water and Ice buttons
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Water filter indicator light is not lit This is normal. This indicator will
turn on to tell you that you need to
replace the filter soon.
See Water Filter for more information.
Handle is loose/handle has a
gap.
Handle needs adjusting See Installing the Refrigerator section for
detailed instructions.
Refrigerator beeping The door alarm is beeping -Turn off or disable with door closed
-If door open and alarm is sounding, you
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shown in display
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Simultaneously hold the Settings ( )
button, Water, and Light buttons for three
seconds to exit Sabbath mode
Not cooling The cooling system is off See Controls.
Water has poor taste/odor Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished
Water system has drained Allow several hours for replenished
supply to chill
Water dispenser does not work Water supply line turned off or not
connected
See Installing the Water Line
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug*
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
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the controls are set too cold
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service
Water spurting from dispenser Newly installed filter cartridge Run water from the dispenser for 5
minutes (about 2 gallons)
No water or ice cube production Supply line or shutoff valve is
clogged
Call a plumber
Water filter is clogged Replace filter cartridge or remove filter
and install bypass plug*
Filter cartridge not properly installed Remove and reinstall filter cartridge,
being certain that it locks in place.
Icemaker is turned off Check that the icemaker is turned on. See
Controls
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800.692.6630 and request WR17X33825 filter
bypass plug. In Canada, call 800.561.3344.
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
TROUBLESHOOTING
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