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Appendix 96
FAQ
This chapter lists some problems you might encounter when using
your phone. Some problems require you to call your service provider,
but most are easy to fix yourself.
Message Possible causes Possible corrective measures
SIM card error
There is no SIM card in
the phone or it is inserted
incorrectly.
Make sure the SIM card is
correctly inserted.
No network
connection/
Dropped
network
Signal is weak or you
are outside the carrier
network.
Move toward a window or
into an open area. Check the
network operator coverage
map.
No
applications
can be set
Not supported by service
provider or registration
required.
Contact your service provider.
Downloaded
application
causes a lot
of errors.
Remove the application.
1. From
the home screen, tap
Tools
Settings.
2. Tap General
Apps.
3. Tap the app
Uninstall.
Calls not
available
Dialing error New network not authorized.
New SIM card inserted. Check for new restrictions.
Phone cannot
be turned on
On/Off key pressed too
briefly.
Press the On/Off key for at
least two seconds.
Battery is not charged.
Charge battery. Check the
charging indicator on the
display.
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