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12 Support
This application launches the Support platform which synchronizes Autel’s online
service base station with the tablet. In order to synchronize the device to your online
account, you need to register the product through the Internet when you use it for the
first time. The Support application is connected to Autel’s service channel and online
communities which provides the quickest way for problem solutions, allowing you to
submit complaints and send help requests to obtain direct services and supports from
the online community.
12.1 Product Registration
In order to get access to the Support platform and obtain update and other services
from Autel, you are required to register the MaxiCOM tablet the first time you use it.
To register the MaxiCOM tablet
1. Visit the website: pro.autel.com.
2. If you have an Autel account, sign in with your account ID and password and
skip to step 7.
3. If you are a new member to Autel, click the Register button to create your
Autel ID.
4. Enter the required personal information in the input fields.
5. Enter your email address, then click Request. You will receive an email from
Autel with your verification code. Open the email and copy the code into the
proper input box.
6. Set a password for your account, and enter the password again to confirm.
Read the Autel User Service Agreement and Autel Privacy Policy, then
check the box to accept the terms. After all the information is entered, click
Register. A Product Registration screen will appear.
7. Your product serial number and password are required to complete your
registration. To find your serial number and password on the tool: go to
Settings＞About.
8. Enter your tool’s serial number and password on the Product Registration
screen. Enter the CAPTCHA code and click Submit to complete your
registration procedure.
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