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Shure Incorporated
13/17
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Issue Solution
Audio is distorted
Audio distortion usually comes from overloading the microphone which causes clipping.
Lower your mic gain for the best sound recording.
Left/right stereo channels
do not match video.
Depending on the orientation of the recording device, it may be necessary to engage the
Left-Right swap in MOTIV settings. If the audio has already been recorded, you can switch
the left and right channels in most audio editing software.
Headphone LED flashes.
Audio sounds higher or
lower pitch than normal.
Yourmicrophoneandcomputerhaveasampleratemismatch.Toadjustyourcomputersam-
ple rate settings, go to the ShureFAQtopicforinformationoncorrectingsampleratemis-
match.
Note: Windows update 10 v2004 (April 2020) solves this problem.
Miscellaneous issues
It may be useful to reset the app to restore functionality. Perform a hard reset by unplugging
and re-plugging the microphone.
General troubleshooting
Quit and re-start the app.
Reboot the computer.
Check for firmware update. Tap the three dots in the top right corner and select About
MOTIV > Check for Update
Note: Contact Shure Service and Repair if you continue to experience any issues.
Firmware Update
Take advantage of additional features and design enhancements by updating the firmware on your MOTIV Desktop Application
whenprompted.Anotificationwillappearwhenafirmwareupdateisavailable.Youhavetheoptiontodownloadtheupdateim-
mediately or at a later time.
Tip: For best results, before updating the application, make sure that the microphone is connected to your computer. Do not
disconnect until the update is complete.
To access firmware update at a later time, tap the three dots > About > Check for Update. Tap the caret icon and if the
available firmware package is newer than the current version, tap Send to device.ContactShureServiceandRepairifyouex-
perience any issues.
Keep equipment connected during updates
Keep the MOTIV device connected to your mobile device when updating to ensure that there are no update issues.
System Requirements
System Requirements and Compatibility: Mac
MacOS 10.13 to 10.15
64 bit
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