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9
English
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause Solution
The appliance does not
work when I push the
button.
When the battery is
empty,the bottom segment
of the display flashes red.
To charge the battery, connect the
appliance to the charging station or
attach the magnetic charging disc of the
charging station directly to the the
handheld vacuum cleaner.
You have to push the slider
forward to switch on the
appliance.
Push the slider forward to setting 1 to
switch on. Increase the suction power
further by pushing the slider to setting 2
to clean dirty surfaces.
The appliance has a lower
suction power than usual.
The filter and the cyclone are
dirty.
Clean the filter and the cyclone. Make
sure that you wash the sponge filter at
least once every two weeks if you use
the appliance regularly.
You have not attached the
dust container lid properly to
the dust container. You have
not attached the dust
container to the appliance
properly. In both cases, there
will be a loss of suction
power.
Make sure that you attach the dust
container lid to the dust container and
the dust container to the appliance
properly.
An object may be stuck
inside the tube.
Remove the tube and check for
blockages.
Dust escapes from the
appliance.
The filter is dirty. Clean the filter.
The filter is not present in the
appliance.
Make sure that the filter is in the
appliance and assembled correctly.
Something blocks the
cyclone.
Check the cyclone for objects stuck in it
and remove any object that blocks the
cyclone.
If dust falls out of the dust
container, the dust container
lid is probably not attached
properly to the dust
container.
Empty the dust container and attach the
dust container lid correctly.
The appliance does not
move smoothly across the
floor when cleaning a
carpet.
You selected a too high
suction power.
Reduce the suction power by choosing
setting 1.
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