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10
English
Problem Possible cause Solution
The brush does not turn
anymore.
The brush encounters too
much resistance.
Clean the brush with a pair of scissors or
by hand.
The brush may stop turning
when it encounters too much
resistance from high-pile
carpet.
Switch off the appliance and then switch
it back on again.
You have not installed the
roller brush in the nozzle
properly after cleaning.
Follow the instructions in the cleaning
chapter of the user manual to slide the
roller brush into the nozzle properly and
secure it inside the nozzle by snapping
home the locking lever.
FC6727, FC6726, FC6725,
FC6723: The LEDs in the
nozzle do not come on.
You have not attached the
nozzle to the appliance or
handheld properly.
Attach the nozzle to the appliance or
handheld properly.
The appliance is not
charging.
The magnetic connector is
not connected correctly to
the charging disk or the
adapter is not inserted into
the wall socket properly.
Make sure that the magnetic connector
is connected properly to the charging
disk and that the adapter is inserted into
the wall socket properly.
You have not connected the
correct adapter and cord.
Make sure that you use the correct
adapter and cord.
If you have checked the above and the
appliance still does not charge, take it to
a Philips service center or contact the
Consumer Care Center via
www.philips.com/support.
FC6727, FC6726: The mini
turbo brush does not
function properly.
The roller brush is blocked. Remove hairs from the brush with a pair
of scissors (see user manual).
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini turbo brush aligned with
the surface and do not push the turbo
brush into soft surfaces.
The mini turbo brush is not
fully closed.
Make sure that the top and bottom
parts of the mini turbo brush are
properly connected and there is no gap
between the two parts. Check if the
locking ring is in closed position (see
user manual).
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Your vacuum cleaner builds
up static electricity. The lower
the air humidity, the more
static electricity the
appliance builds up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the
legs of a table or chair, etc.). You can
also raise the air humidity level in the
room.
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