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Below are the questions most frequently asked about the baby monitor. If you cannot find the answer to your
question, visit our website at www.vtechphones.com or call 1 (800) 595-9511 for customer service.
Why does the baby
monitor not respond
normally?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby unit and the parent unit.
2. Remove the batteries in the parent unit. Then, install the batteries again.
3. Wait a few minutes before connecting power back to the baby unit and the parent unit.
4. Turn on the baby unit and the parent unit.
5. Wait for the parent unit to synchronize with the baby unit. Allow up to one minute for
this to take place.
Why doesn’t the screen
of the parent unit go on
when I switch on the unit?
Perhaps the rechargeable battery of the parent unit is empty and the parent unit is not
connected to the power. Insert the appliance plug into the parent unit and put the
adapter in a wall socket.
Why doesn’t the POWER
light of the baby unit go on
when I switch on the unit?
Perhaps the baby unit is not connected to the power. Connect the baby unit to the power.
Why does the baby
monitor produce a
high-pitched noise?
The units may be too close to each other. Make sure the parent unit and the baby unit are
more than 3 feet (1 meter) away from each other.
Why does the parent unit
react too quickly to other
sounds?
The baby unit also detects other sounds than those of your baby. Adjust the VOX sensitivity
level to a lower level or adjust the speaker volume on the parent unit.
Why don’t I hear a sound/
Why can’t I hear my baby
cry?
The volume of the parent unit may have set too low. Press VOLUME to increase the
volume level.
You may have set a low VOX sensitivity level. See Adjust the sound sensitivity of the baby
unit to change the setting.
Why does the parent unit
beep?
If the sound alert feature is on, there is sound detected from the baby unit.
The baby unit may be out of range. Move the parent unit closer to the baby unit (but not
less than 3 feet).
If the parent unit is powered by the provided battery, it may not have enough charge for
the parent unit to perform normally. Charge the battery in the parent unit for up to 11 hours.
Why can’t I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
The baby unit may be out of range. Move the parent unit closer to the baby unit (but not
less than 3 feet).
Other electronic products may cause interference with your baby monitor. Try installing your
baby monitor as far away from these electronic devices as possible.
Why doesn’t the battery
icon shown on LCD display
even I have properly
installed the battery?
The battery may not be working. Contact our customer service to purchase a new battery.
Frequently asked questions
When you are not going to use the baby monitor for some time, remove the rechargeable battery from the
parent unit. Store the parent unit, the baby unit and the adapters in a cool and dry place.
Storage
To keep this product working well and looking good, follow these guidelines:
• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors
or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the baby unit and parent unit are dry before you connect them to the mains again.
General product care
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