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TROUBLESHOOTING
Brush roll in the
motorized nozzle is
not turning.
Debris accumulates on metal
contacts connecting the dust cup
and the main body of the hand
vacuum.
Remove the debris and reinstall as instructed on
page 14.
The dust cup is installed incorrectly.
Reinstall the dust cup correctly as instructed on
page 14.
The hand vacuum and the wand
are not connected into place.
Reinstall the hand vacuum and the wand correctly
as instructed on page 9.
The motorized nozzle and the
wand are not connected into place.
Reinstall the motorized nozzle and the wand
correctly as instructed on page 15.
Nozzle motor and brush roll both
are not turning.
Check to confirm the above connections are
properly made. Re-start the unit. If the nozzle
motor and brush roll are still not turning, the
nozzle motor may be damaged. Call 1-877-531-
7321 (US) / 1-844-608-3081 (CA) for assistance.
Nozzle motor is spinning, but the
brush roll is not rotating.
The belt is broken. Call 1-877-531-7321 (US) /
1-844-608-3081 (CA) for assistance.
Vacuum is not
picking up or
suction power is
weak.
Dust cup is full. Empty the dust cup.
Filter needs cleaning. Follow filter cleaning instructions on page 13-14.
Filter needs to be replaced.
To purchase parts call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Battery may be depleted. Charge the battery as instructed on page 10.
Dust cup is not installed well.
Check the dust cup for correct installation and
ensure it is snapped firmly in place.
Dust escapes from
vacuum.
Filter is missing or installed
incorrectly.
Check the filter for correct installation. See page
13-14.
Filter is damaged and needs to be
replaced.
To purchase a replacement filter, call
1-877-531-7321 (US) / 1-844-608-3081 (CA).
Dust cup is full or is installed
incorrectly.
Empty the dust cup container or position the dust
cup correctly and snap firmly into place.
Pre-filter is missing or is installed
incorrectly.
Reinstall correctly as instructed on page 13-14.
Vacuum turns off
on its own.
Battery may be depleted. Charge the battery as instructed on page 10.
Brush roll in the motorized nozzle
is jammed or is not installed well
causing motor protection system
activated.
With the unit turned off, remove the obstruction
or re-install the brush roll as instructed on page 15
and then re-start.
Excessive loading on brush roll
brush.
Remove the obstruction and then re-start.
The battery is damaged. Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.