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Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
POSSIBLE CAUSE SOLUTION
Vacuum will not
power on.
Battery may be depleted. Charge the battery as instructed on page 10.
Wrong charger being used.
Be sure to use only the charger supplied with your
product.
Brush roll is jammed.
Remove obstruction. Follow instructions on page
15.
Hand vacuum or battery is
damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Battery indicator
does not illuminate
when charging the
battery.
Charging adapter is not plugged
into outlet firmly.
Be sure the charging adapter is plugged in
properly to the outlet, and the charging connector
is plugged into the charging port of the hand
vacuum.
Dust accumulated on the charging
port of the hand vacuum.
Clean off any dust accumulated on the charging
port of the hand vacuum.
No power at electrical outlet. Check circuit breakers.
The battery is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
The battery indicator is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Battery indicator
does not illuminate
when using the
vacuum.
Battery may be depleted. Charge the battery as instructed on page 10.
The battery indicator is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Battery indicator
red flashes and
then turns off when
using the vacuum.
This indicates an obstruction of
brush roll or missing of the filters,
which causes the motor protection
to trip.
With the unit turned off, check to remove any
obstruction in the brush roll or in the motor
section, reinstall the filters into place and then
re-start. If the unit cannot be re-started, call
1-877-531-7321 (US) / 1-844-608-3081 (CA) for
assistance.
Battery may be depleted. Charge the battery as instructed on page 10.
Brush roll in the
motorized nozzle is
not turning.
Brush roll is jammed.
Remove obstruction. Follow instructions on page
15.
Brush roll is not installed properly.
Remove the brush roll and reinstall as instructed
on page 15.
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