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522
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your warranty
folder. All work to be performed may not be
covered by the warranty. Discuss additional
charges with the service manager. Keep a
maintenance log of your vehicle's service history.
This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle at a minimal daily
charge.
If you need a rental, it is advisable to make these
arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you
to be happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. The
manufacturer's authorized dealers have the
facilities, factory-trained technicians, special tools,
and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be
resolved with this process.
If for some reason you are still not satisfied, talk
to the general manager or owner of the autho-
rized dealer. They want to know if you need
assistance.
If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer's
customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number
(home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
20_DJD2_OM_EN_USC_t.book Page 522
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