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— 33 —
Troubleshooting Tips
Symptom Possible Cause Solution
No ignition spark.
Dead batteries or ignition module failed.
CAUTION
Replace batteries and attempt ignition. If there is still
no spark ignition, the appliance burners can still be
used.
To light them:
u
Holding a lit match to the ame spreader,
push in on the control knob and turn
counterclockwise to LIGHT.
v
When the ame is burning all the way round
the burner, you may adjust the heat.
Igniters spark
continuously after ame
ignition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity corrected.
Dry or clean igniters.
Burners will not light.
Burner parts or igniters may be
wet, dirty or misaligned.
Check that the burner parts are clean, dry and
correctly assembled.
Check that the igniters are clean and dry.
Igniters are sparking but
burners are not igniting.
Gasshut-offvalveisinthe“OFF”
position.
Turnshut-offvalvetothe“ON”position.
Top burner will not stay
lit.
Failed thermocouple. Replace thermocouple.
The ames have
suddenly gone out.
A draft or spill has
extinguished the ame.
Turn the burners off, cleaning the burners and sump
area. Once clean, reignite top burners.
Burner ame goes out at
low setting.
Low gas pressure.
Air intake holes around burners are
obstructed.
Contact gas company.
Remove obstruction from air intake holes.
Flames do not burn all
around the burner cap.
Burner parts may be dirty or misaligned. See“CareandCleaning”instructions.
Top burners do not light
or do not burn evenly.
Plug on appliance is not completely
inserted in the electrical outlet.
Burner holes on the side of the burner
may be clogged.
Make sure the unit is properly connected to the
power supply.
Remove the burner heads and clean them. Check
the electrode area for burned-on food or grease.
Burner ames are very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are not
positioned properly.
Appliance is being operated with the
wrong type of gas.
Regulator is not installed, is faulty, or is
set for the wrong type of gas.
Clean burner bezel ring ports with straightened
paperclip, needle, or wire.
Remove and carefully re-install burner bezel and
caps.
Ensure that the type of appliance matches the gas
supply.
Check installation, replace regulator, or set regulator
for proper gas.
“Cracking”or“popping”
sound is heard coming
from appliance.
This is the sound of metal heating and
cooling.
This is normal.
Nothing works.
Power supply is not energized. Have an electrician check the power supply,
including the house circuit breaker, wiring and fuses.
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