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25
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support or call
1-866-832-4361 for assistance.
Troubleshooting
Problem Solution
The appliance does not
work at all.
Perhaps the adapter is not inserted properly in the wall outlet. Put the
adapter properly in the wall outlet.
Perhaps the plug is not inserted properly into the appliance. Put the plug
properly into the appliance.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
properly, but the lamp
does not work anymore
The appliance uses durable LED technology. The lamp should last a long
time. However, if the lamp stops working, go to www.philips.com/support
or call 1-866-832-4361 for assistance.
The appliance does not
respond when I try to set
different functions.
Remove the adapter from the wall outlet and wait a few minutes before
you reinsert it. When you reinsert the adapter, the appliance goes back to
the factory settings and you have to set all functions again.
The lamp does not go on
when the alarm goes off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up prole (see user manual for more
information).
Perhaps you switched off the alarm function. The alarm icon is visible on
the display when the alarm function is active.
The lamp does not go on
right away when I switch
it on.
It takes approx. 1 second for the lamp to go on. This is normal, the lamp
needs to heat up.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound level,
increase the volume level of the wake-up sound in your wake-up prole
(see user manual for more information).
Perhaps you switched off the alarm function.The alarm icon is visible on
the display when the alarm function is active.
If you selected the radio as the alarm sound, switch on the radio after you
switch off the alarm to check if the radio works. If it does not work, call
1-866-832-4361 for assistance.
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