BDR-S13U-X Owner’s Manual

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BDR-S13U-X

Problems and Solutions

There are no images. There is no sound.

• DigitaloutputofBD-Videocontent(outputusingDVIorHDMIterminals)requires

graphics functionality and monitors that support HDCP standards.

Check that your PC environment supports HDCP standards.

PlaybackofBD-Videocontentandotherhigh-denitionvideosrequiresveryhigh

processing power. If you encounter phenomena such as frame dropping or choppy

audio, it may be possible to prevent this by reducing the load on the PC, either

by stopping resident software or using video playback support functionality in the

graphics function.

Review the operating environment and try playback again with as little load on the

PC as possible from other applications.

PlaybackofBD-Videocontentrequiresperiodicupdatestotheplaybacksoftwareas

the content decryption key has an expiration date. Before playback, ensure that the

latest update from the software manufacturer has been applied.

• DuringDVD-Videotitleplayback,iftheplaybacksoftwarecounteriscounting

correctly and audio is output but no images are displayed, check the resolution and

number of colors of your monitor. The standard settings are 800 x 600 resolution

and 16-bit color. Additionally, check that the video card (video chip) drivers are the

latest versions, and update if necessary.

If a message such as "Failed to create overlay" is displayed, this indicates

insufcientvideocardperformanceasabove,sosettheresolutionandnumberof

colors as described above.

Furthermore,ifyourPChasaTVoutputfunction,anerrormessagestartingwith

"Macrovision..."maybedisplayed.Inthesecases,turnofftheTVoutputfunction.

• If images are displayed but no audio is output, the video may be being output in an audio

format not supported by your playback software. Check the audio format recorded with

theBD/DVD-Videotitle,andswitchtoasupportedaudioformat(surroundsound,etc.).

• MediaandlessuchasvideosfromBD/DVD-Videoanddigitalbroadcastinginclude

content protection, and have restrictions on copying and playback. Check that there

are no restrictions on the content to be played and on the playback environment.

• For detailed information on Ultra HD Blu-ray playback, refer to the website below.

https://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-S13U-X

TheIntelSoftwareGuardExtensions(IntelSGX)featureisarequirementforthe

CPUandmotherboardrmwaretoplayDRM(digitalrightsmanagement)protected

content on Ultra HD Blu-ray movie discs on a Windows platform.

Note

IntelSGXhasbeenremovedfromIntel11thgenerationandnewerCPUs,and

supportforSGXmayberemovedonnewversionsofInteldriversorutilityprograms

suchasIntelSGXandIntelManagementEnginedriversandrmwareinthefuture.

Such changes could cause these platforms to lose support for Ultra HD Blu-ray

movie disc playback.

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Owner’s Manual - Page 22