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16
This section provides an easy reference guide to the more common problems that may occur during the
operation of your appliance. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
The Model Trade Name and Serial Number of the Appliance. (both can be found on the
Rating Plate located on the appliance.
NOTE: Components having adjustments protected (e.g. paint sealed) by the manufacturer, are only
to be adjusted by an authorised service agent. They are not to be adjusted by an
unqualified service person.
Pilot won’t light.
No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
‘On’, and that bottles are not empty.
Call the service provider.
Pilot goes out when gas control
knob released.
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to the gas
control is loose or faulty.
Thermocouple faulty.
Hold knob in for at least 20 seconds
following ignition of the pilot.
Clean or replace the pilot injector.
Tighten the thermocouple connection.
Inspect and replace if not in good
working order.
Call the service provider.
Main burner will not light.
Incorrect supply pressure.
Faulty gas control.
Call the service provider.
Element does not work when
turned ‘ON’.
Check individual fuses located behind
the control panel.
Check for an electrical short by
checking that there is NO continuity
between any 'Phase In' line and the
metal appliance body itself.
Check for the item failing (element,
control etc) by using a multimeter as
shown on following pages.
Replace the blown fuse.
Call the service provider.
Complete power failure of the
appliance
Check fuse connection at the mains
supply.
Ensure that the fuse size is correct to
carry the load.
Check for an electrical short to the
appliance.
Replace the blown fuse.
Carry out a continuity and resistance
check on the appliance.
Call the service provider.
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